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WD Elements HD Problem: I/O Device Error

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  • Storage
  • Hard Drives
Last response: in Storage
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November 17, 2013 4:00:32 AM

Hello!

I have a WD Element 1TB external hard-drive. Purchased more than a year now. My computer runs Windows 7 (32 bits).

When connected, the hard drive emits the usual start sound but then a clicking sound starts. The drive is recognized and detected by the computer but it suddenly stopped showing up in My Computer.

First time I had this problem was when I was transferring some pictures from my computer to the drive. I accidentally unplugged my hard drive and the transferring of files was disrupted. When I plugged the drive again, the problem starts to show up. The hard drive suddenly became slower and is always having a hard time showing all my files and folder. Until one day, when I plugged the drive, it started to emit clicking sounds. The clicking sound continues every time I plug the hard drive and Autoplay does not appear.

The computer can detect the hard drive but read as Local Disk G: with no report on the disk size. I am unable to use it and when double-clicked would give me "The request could not be performed because of an I/O device error".

The drive does appear under Disk Management and at the right bottom corner of my desktop which is Eject Hard Drive.

I wasn't sure if the problem is simply because of a virus (during the time my hard drive had this problem I haven't downloaded an anti-virus) or because my hard drive had dropped/fall a few times (it had fell down on my table on it's one side like this: ____ a few times but it was still working until I had this problem).

Does anyone have any suggestions at this point? I hope for your reply/answers. Thank you! :) 

More about : elements problem device error

a c 298 G Storage
November 17, 2013 7:24:09 AM

I think the drive is gone, so producing clicking sound. Clicking sound refers to internal mechanical error. Anyways what it is saying under Disk Management ?

If somehow you managed to get it read by OS then try this software to look at the health of the drive :

http://crystalmark.info/software/CrystalDiskInfo/index-...

And if its under warranty try to RMA it. And never told them that you dropped it several times. LoL.
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