Internet only works intermittently. - The Default Gateway is not available and other errors.

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J

JSim

Honorable
Nov 18, 2013
3
0
10,510
Hi All,

I have a difficult, sporadic problem. I keep dropping connection to the internet. Sometimes it will work for an extended period of time. Other times it won't work at all or just for a second or two. There is a lot going on so i will try to keep organized.

-I am connecting via Wi-Fi to a Ubee (Time Warner) modem.
-My other laptop and phone have zero problems.
-This laptop in question is a Dell XPS L502X. Running windows 7 home premium 64 Bit.
-The network adapter is an Intel Centrino Advanced-N 6230.
-The ONLY way it will work 100% is in safe mode.
What i tried:
-Disabling AVG.
-Disabling Windows Firewall.
-Disabling both at the same time.
-Resetting both the Laptop and modum.
-Re-entering the password to insure accuracy.

Errors: When i do "Trouble shoot problems" it is completely random. Sometimes an error, sometimes nothing. Here are the most common results.
-Shows no issue.
-The default gateway is not available (Shows fixed next to it).
-Windows cant communicate with the device or resource [Primary DNS] (Shows not-fixed, but if i troubleshoot again it will show no issue.
-The communication between your access point, router, or cable modem and the internet is broken. (well that is not true. My other stuff is working just fine at the same exact time.)

It has to be something running if it works in safe mode. But i tried disabling almost everything (Ending different processes) with no success. Any suggestions?
 
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J

JSim

Honorable
Nov 18, 2013
3
0
10,510
Hello, thanks for your reply.

-There are no new drivers. I checked for the "Intel Centrino Advanced-N 6230" under device manager.
-Yes, the troubleshoot resets the Wi-Fi card.
-I do not think i need a new card. It works in many other locations.


Important info:
-The laptop will connect in Safe mode. Which (i think) is telling me some program is causing the issue. I tried (in a normal boot), shutting off AVG and Windows Firewall. No success.
-It has no issues at all with other Wi-Fi networks. Only this one.

Any ideas on how i can find the program causing this?
 
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J

JSim

Honorable
Nov 18, 2013
3
0
10,510
FIXED! It was the driver.

For anyone with the same problem: Even if your computer sa ysyou have the most current driver, check anyway.

I clicked "Check for driver updates" and it said i had the most current version. Then i went on the Intel website to check the drivers for my wireless adapter. I compared the versions and the version i had was not the most resent. I downloaded the driver to a flash drive, installed it and it worked.

Thanks for the help!!
 
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M

maheesh530

Honorable
Dec 31, 2013
1
0
10,510
Hi JSim,

I have the same problem. As you said I clicked on Check for driver updates and it says my "Realtek FCle FE Family Controller" is up to date but the problem is still exists. Currently my wireless network realtek adapter version is 8.2.612.2012. If you don't mind can you give me the link for Intel website where you have downloaded the driver so that I can cross check my current driver version with the one you suggest. Please email me maheesh530@gmail.com. I would really appreciate if you can provide me the solution.
 
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L

LiamKnuj

Reputable
Jun 12, 2014
1
0
4,510
Thanks to smorizio and JSim! Like you, Windows Update and Windows 7 both said that my Intel driver was up to date. But I went to the link that smorizio provided, and Intel found a newer driver available!

Thank you, Intel! No thank you, M$FT!

Fwiw:
Product Detected Intel® WiFi Link 5300
Current Driver Installed 13.0.0.107
Newer Driver Available: 14.3.2.1
File Size: 25 MB

So my old driver, that Microsoft's OS said was the latest available, was in fact more than one full version behind.

Works much better, now!
 
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Z

zangetsu1597

Reputable
Nov 30, 2014
1
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4,510


 
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A

anthony dee

Reputable
Mar 7, 2015
1
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4,510
dude..i have same problem.my laptop was acer aspire v5-471 with windows 8.0 64bit OS single language.my solution is get another internet working laptop and download LAN driver (in my case im using Lan connection because my wireless card was broken) here is the link to the acer support for LAN driver ( http://global-download.acer.com/GDFiles/Driver/Lan/Lan_Realtek_8.2.612.2012_W8x64_A.zip?acerid=634843925695949435&Step1=ULTRA-THIN&Step2=ASPIRE&Step3=ASPIRE%20V5-471&OS=8P1&LC=en&BC=ACER&SC=AAP_4) and for the wireless one is here (http://global-download.acer.com/GDFiles/Driver/Wireless%20LAN/Wireless%20LAN_Atheros_v10.0.0.276_W81x64W8x64_A.zip?acerid=635252810142891941&Step1=ULTRA-THIN&Step2=ASPIRE&Step3=ASPIRE%20V5-471&OS=8P1&LC=en&BC=ACER&SC=AAP_4) for atheros card (http://global-download.acer.com/GDFiles/Driver/Wireless%20LAN/Wireless%20LAN_Broadcom_6.30.59.20_W8x64_A.zip?acerid=634843930427262519&Step1=ULTRA-THIN&Step2=ASPIRE&Step3=ASPIRE%20V5-471&OS=8P1&LC=en&BC=ACER&SC=AAP_4) for broadcom card.hope this will help you.cheears :)
 
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Z

zenzen20533

Reputable
Oct 9, 2015
2
0
4,510


Can you explain what to disable auto login?
Cuz i have this problem with my laptop
 
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Z

zenzen20533

Reputable
Oct 9, 2015
2
0
4,510


Can you explain what to disable auto login?
Cuz i have this problem with my laptop
 
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B

Brendon_M

Reputable
Oct 10, 2015
1
0
4,510


I recently upgraded to a new AC1750 wireless router and at the same time I upgraded my laptop to windows 10 and I began to constantly get the same error " Default gateway not available", in fact I have had Every error that JSim has listed , I had tried everything listed in every post from updating drivers to uninstalling the wireless adapter, changing the routers wireless channel. nothing worked, I could not understand why it kept happening, my router is in the lounge room, my children have xbox in their room and I have a friend who lives in a caravan outside my house who is also using the same wifi with out issue and yet I could not get connection in my dining room with my laptop, Damn even the family history library 2 doors away from me could receive my home wifi with out issue ( I asked them to log in to my wifi to see if it would work)
I noted last night when I went to plug my laptop in to the router in the lounge room that my wifi instantly fixed itself, this meant the issue was with distance (or more specifically location). I then logged in to my router and clicked "Advanced wireless settings" and turned the "transmit power" setting from high to medium. (yes I REDUCED the transmit power - default setting is high) since then I have had not one issue with my connection.
If you have tried everything else and nothing works then give this a try. Hope it helps.
 
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K

Kay_Rock

Reputable
Oct 20, 2015
2
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4,510
This problem is ALL OVER the internet, but every single solution asks people inane questions like "is your internet turned on?" A few offer lame duct tape style solutions like changing the power saver options. Has anyone SUCCESSFULLY fixed this problem or is the only solution to throw away any machine infected with windows 8?
 
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M

Mahnas92

Reputable
Nov 3, 2015
2
0
4,510


Exactly the same feeling I am having :/ Ever since I upgraded my PC from 8.0 to 8.1 this problem has occured.
In Windows 10 this is even worse, I've even changed router (different brands too!)

So I really want to second this: Has anywone really SOLVED this, and what the heck is the ISSUE, the drivers? hardware? Router? Operating system?
 
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J

Johnny_96

Reputable
Nov 23, 2015
1
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4,510
It seems clear to me that Windows 10 is doing an update that make Windows 8 drivers no longer work correctly and that you need to install an updated fully Windows 10 compatible (2015) driver or you will have no internet access unless your router was previous set-up to assign IP addresses statically. I never had any problems until Windows 10 did an update. Clearly it updated some software that was not compatible with a 2 year old Windows 8.1 driver. I have dual switchers and a wired bridged pair of routers and they all work fine but the retarded laptop has no clue what to do since it is slave to Microsoft's Win 10 x64 bugware. Yes, I run a wired gigabit system in my residential home. I do not like being limited to the mundane.
 
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H

henzerani

Honorable
Aug 26, 2012
47
0
10,530
I have had this issue for over a year. I don't specifically remember it starting with 8.1, but I have upgraded to 10 and it's still with me. It was in warranty when I first reported it and they changed the wireless card and fan (??) and updated the BIOS. It's still happening. The retailer tells me it is a software issue and that isn't covered by the warranty (which was news to me and I work for them in their computer department) and now it's out of warranty. I've replaced drivers, troubleshooted it with my IP and even replaced the router. It does indeed work better near the router (but so close that I can plug an Ethernet cable in). I can reboot the wireless card time after time and get internet for 20 seconds before it goes off again.
 
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M

Mahnas92

Reputable
Nov 3, 2015
2
0
4,510
This issue has been bothering me with the Intel Centrino Advanced-N 2230 for over a year now.
I replaced on my own expense the wireless card with an (BIOS white listed) Qualcomm Atheros two days ago and haven't been experiencing ANY issues with my WiFi since!

HP should've done that 2 years ago when I first told them about this and told them that it MUST be a faulty hardware (or non-supported drivers)!

Next time I am going with Asus - no matter the price, student offers etc...
 
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T

Tech marine

Commendable
Mar 31, 2016
1
0
1,510


SOLVED!! go to your control panel, find network connections. Chanel settings of this connection after selecting your wifi card. Click configure, go to advanced tab and scroll down to wireless mode. To the right there's a drop down menu and select 802.11g, instead of 802.11g/b.
 
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N

Nicole_16

Commendable
Jun 29, 2016
1
0
1,510


THANK YOU! I just purchased a new laptop with Windows 10. I changed those numbers in the dropdown menu and my wireless is now consistent.

 
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M

mark_186

Commendable
Jul 7, 2016
1
0
1,510


I have been having the issue and I have windows 10 and an ASUS desktop. Tried to trbl sht with them to no avail. I cannot do this fix as I am set to 802.11b/g/n whem i go into dropdown menu my option are only 802.11b-802.11bg or 802.11b/g/n so I cannot even select the option you suggest.Any help is appreciated
 
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B

birdsrus

Commendable
Aug 27, 2016
1
0
1,510
I have been having the issue and I have windows 10 and an ASUS desktop. Tried to trbl sht with them to no avail. I cannot do this fix as I am set to 802.11b/g/n whem i go into dropdown menu my option are only 802.11b-802.11bg or 802.11b/g/n so I cannot even select the option you suggest.Any help is appreciated [/quotemsg]

Does it say value next to it? I changed my value from 20 MHz to Auto and it works now.
 
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I

ImEkaj

Commendable
Sep 18, 2016
3
0
1,510


 
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I

ImEkaj

Commendable
Sep 18, 2016
3
0
1,510
I have the exact same problem but i use Realtek adapters and i have no idea how to install new drivers for Realtek. Can anyone help me, ive had this problem for months now and im thinking my best option is to just get a new wifi card or somehow switch to Intel if I can
 
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T

tyty48abc

Commendable
Sep 21, 2016
1
0
1,510

Download and install Driver Identifier, it's free and will search through your drivers and tell tell you what drivers can be updated and even links you to the driver downloads.
 
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