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Computer connected to network but showing no internet access of Wifi or LAN

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Last response: in Windows 7
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November 19, 2013 12:02:12 PM

I'm using an HP pavilion dv6, it was full of malware when I got it. I removed all the issues in safe mode using MBAM and SS&D, however when I booted back into the desktop I was unable to access the internet through wifi or lan. I've tried netsh winsock reset, configuring a static IP, changing the DNS server, restoring to before the virus removal, pretty much all the common problems but still no luck. Help please?
a b $ Windows 7
November 19, 2013 1:34:50 PM

you are connected to network don't have internet because your router isn't connected to internet correctly
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November 19, 2013 1:51:25 PM

I guess I should add that every other computer is working fine, two laptops and one desktop are connected through wifi and one desktop going through LAN are working. I've power cycled the router and that didn't fix anything.
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a b $ Windows 7
November 19, 2013 1:56:14 PM

check your router as u said u use static ip that ip may be blocked from router check mac filter and bandwidth control.
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November 19, 2013 2:04:11 PM

I've checked out everything from the router and I didn't find any issues with anything in there, the problem is from the computer
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March 7, 2014 8:39:33 AM

Archany said:
I'm using an HP pavilion dv6, it was full of malware when I got it. I removed all the issues in safe mode using MBAM and SS&D, however when I booted back into the desktop I was unable to access the internet through wifi or lan. I've tried netsh winsock reset, configuring a static IP, changing the DNS server, restoring to before the virus removal, pretty much all the common problems but still no luck. Help please?


Hi did you ever manage to resolve this problem? I am now suffering from an identical problem and it's driving me mad!
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March 7, 2014 9:09:27 AM

Broon67 said:


Hi did you ever manage to resolve this problem? I am now suffering from an identical problem and it's driving me mad!

What ended up working for me was using the Technitium MAC Address changer (http://www.technitium.com/tmac/). I scrambled the mac addresses for both ethernet and wifi twice, restarting the pc after the first one, and that ultimately fixed it. It's been a couple months and I haven't had any recurring issues. I don't know if the restart was necessary, but after the first scramble it didn't work immediately, so just play around with it.
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!