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AVerMedia Live Gamer HD C985 HDMI issue

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November 19, 2013 3:20:41 PM

I know this isn't the official AVerMedia forums but they have been down for sometime now and they have terrible customer support.

I am having an issue with a newly bought Live Gamer HD C985.
The set up is as follows:

GPU -> HDMI -> Capture Card -> HDMI -> Monitor

When I use this set up, My monitor will flash and windows will keep playing the disconnected and connected sounds.
I plugged in my second monitor and extended the display so I could open the monitor configuration to find out what is going on.

When looking at the config while the primary monitor is going crazy, It looks like the capture card cannot determine how many monitors are plugged into the output and pulls up 1-2 extra monitors.

Now when I use a HDMI to DVI converter add on instead, The card reads the monitor perfectly fine but screws all the settings. This is impracticable for my purposes.

The other weird thing is that when I plug the HDMI cable into my TV, The card will run fine and pull the display as it should. This is also impracticable for my purposes.

Does anyone know why the card is having such an issue with my monitor using HDMI?

EDIT: After a couple more checks, it seems that the capture card is being disconnected and reconnected when plugged into my monitor via HDMI.

More about : avermedia live gamer c985 hdmi issue

November 20, 2013 8:39:32 PM

If anyone has any information on this problem, It would greatly help
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April 3, 2014 6:36:57 PM

nate vongrimm said:
If anyone has any information on this problem, It would greatly help


I'm having the same issue as you. HDMI from my 770 to my monitor works perfect, no problem. HDMI > Capture Card > Monitor causes the exact issue you're describing. I end up having to fiddle with the connections until it decides to stop doing that and display on my main monitor. That's by no means a fix, but if you could compare notes with me that'd be great. This is my second capture card doing the same thing.
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April 4, 2014 11:04:49 AM

JamezVaughn said:
nate vongrimm said:
If anyone has any information on this problem, It would greatly help


I'm having the same issue as you. HDMI from my 770 to my monitor works perfect, no problem. HDMI > Capture Card > Monitor causes the exact issue you're describing. I end up having to fiddle with the connections until it decides to stop doing that and display on my main monitor. That's by no means a fix, but if you could compare notes with me that'd be great. This is my second capture card doing the same thing.


I wouldn't be able to compare notes as I sent mine off for a refund ages ago.
I no longer trust AverMedia and their products.
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April 4, 2014 11:06:26 AM

nate vongrimm said:
JamezVaughn said:
nate vongrimm said:
If anyone has any information on this problem, It would greatly help


I'm having the same issue as you. HDMI from my 770 to my monitor works perfect, no problem. HDMI > Capture Card > Monitor causes the exact issue you're describing. I end up having to fiddle with the connections until it decides to stop doing that and display on my main monitor. That's by no means a fix, but if you could compare notes with me that'd be great. This is my second capture card doing the same thing.


I wouldn't be able to compare notes as I sent mine off for a refund ages ago.
I no longer trust AverMedia and their products.


I'm about to do the same. May I ask what capture card you replaced it with?

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April 4, 2014 11:11:54 AM

JamezVaughn said:
nate vongrimm said:
JamezVaughn said:
nate vongrimm said:
If anyone has any information on this problem, It would greatly help


I'm having the same issue as you. HDMI from my 770 to my monitor works perfect, no problem. HDMI > Capture Card > Monitor causes the exact issue you're describing. I end up having to fiddle with the connections until it decides to stop doing that and display on my main monitor. That's by no means a fix, but if you could compare notes with me that'd be great. This is my second capture card doing the same thing.


I wouldn't be able to compare notes as I sent mine off for a refund ages ago.
I no longer trust AverMedia and their products.


I'm about to do the same. May I ask what capture card you replaced it with?



I didn't replace it with another. I still don't know which one to get. I was going to get a BlackMagic Intensity Pro but they are only compatible with some motherboards (Unfortunately, No AMD boards though) and I don't trust external capture cards.

So I used my refund money to upgrade my GPU and bought Bandicam.
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April 4, 2014 11:17:46 AM

nate vongrimm said:
JamezVaughn said:
nate vongrimm said:
JamezVaughn said:
nate vongrimm said:
If anyone has any information on this problem, It would greatly help


I'm having the same issue as you. HDMI from my 770 to my monitor works perfect, no problem. HDMI > Capture Card > Monitor causes the exact issue you're describing. I end up having to fiddle with the connections until it decides to stop doing that and display on my main monitor. That's by no means a fix, but if you could compare notes with me that'd be great. This is my second capture card doing the same thing.


I wouldn't be able to compare notes as I sent mine off for a refund ages ago.
I no longer trust AverMedia and their products.


I'm about to do the same. May I ask what capture card you replaced it with?



I didn't replace it with another. I still don't know which one to get. I was going to get a BlackMagic Intensity Pro but they are only compatible with some motherboards (Unfortunately, No AMD boards though) and I don't trust external capture cards.

So I used my refund money to upgrade my GPU and bought Bandicam.


Are you happy with Bandicam? How is your FPS/performance drop and what GPU did you upgrade to? I'm running an FX 9370 OCed and a GTX 770, so I'm just curious to see if my current rig would handle the encoding and stuff.
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April 4, 2014 11:40:25 AM

JamezVaughn said:
nate vongrimm said:
JamezVaughn said:
nate vongrimm said:
JamezVaughn said:
nate vongrimm said:
If anyone has any information on this problem, It would greatly help


I'm having the same issue as you. HDMI from my 770 to my monitor works perfect, no problem. HDMI > Capture Card > Monitor causes the exact issue you're describing. I end up having to fiddle with the connections until it decides to stop doing that and display on my main monitor. That's by no means a fix, but if you could compare notes with me that'd be great. This is my second capture card doing the same thing.


I wouldn't be able to compare notes as I sent mine off for a refund ages ago.
I no longer trust AverMedia and their products.


I'm about to do the same. May I ask what capture card you replaced it with?



I didn't replace it with another. I still don't know which one to get. I was going to get a BlackMagic Intensity Pro but they are only compatible with some motherboards (Unfortunately, No AMD boards though) and I don't trust external capture cards.

So I used my refund money to upgrade my GPU and bought Bandicam.


Are you happy with Bandicam? How is your FPS/performance drop and what GPU did you upgrade to? I'm running an FX 9370 OCed and a GTX 770, so I'm just curious to see if my current rig would handle the encoding and stuff.


Bandicam has been brilliant. I record at 30FPS while running games at 60FPS.

The GPU I upgraded to was the Sapphire R9 290, but Bandicam is CPU intensive and your CPU is much better than mine. I'm using the AMD Phenom II x4 3.4GHz so you should be able to handle Bandicam with no problems at all.

I'm not sure if your GPU supports it, but Bandicam is able to record using the H.264 codec using AMD APP, Nvidia CUDA, and Intel Quick Sync.
So if the GTX 770 supports the CUDA H.264 encoder, You will get better recording results.
And if it doesn't, Your CPU is more than powerful enough to ensure good recording results.
I use AMD APP so my GPU takes care of most of the work. But before that update came out, My CPU did an okay job at sustaining 30FPS for both gameplay and recording with toned down quality on the recording end.
But it's always safe to try before you buy so download the trial first and see if it's good enough for you.
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April 4, 2014 11:48:52 AM

nate vongrimm said:
JamezVaughn said:
nate vongrimm said:
JamezVaughn said:
nate vongrimm said:
JamezVaughn said:
nate vongrimm said:
If anyone has any information on this problem, It would greatly help


I'm having the same issue as you. HDMI from my 770 to my monitor works perfect, no problem. HDMI > Capture Card > Monitor causes the exact issue you're describing. I end up having to fiddle with the connections until it decides to stop doing that and display on my main monitor. That's by no means a fix, but if you could compare notes with me that'd be great. This is my second capture card doing the same thing.


I wouldn't be able to compare notes as I sent mine off for a refund ages ago.
I no longer trust AverMedia and their products.


I'm about to do the same. May I ask what capture card you replaced it with?



I didn't replace it with another. I still don't know which one to get. I was going to get a BlackMagic Intensity Pro but they are only compatible with some motherboards (Unfortunately, No AMD boards though) and I don't trust external capture cards.

So I used my refund money to upgrade my GPU and bought Bandicam.


Are you happy with Bandicam? How is your FPS/performance drop and what GPU did you upgrade to? I'm running an FX 9370 OCed and a GTX 770, so I'm just curious to see if my current rig would handle the encoding and stuff.


Bandicam has been brilliant. I record at 30FPS while running games at 60FPS.

The GPU I upgraded to was the Sapphire R9 290, but Bandicam is CPU intensive and your CPU is much better than mine. I'm using the AMD Phenom II x4 3.4GHz so you should be able to handle Bandicam with no problems at all.

I'm not sure if your GPU supports it, but Bandicam is able to record using the H.264 codec using AMD APP, Nvidia CUDA, and Intel Quick Sync.
So if the GTX 770 supports the CUDA H.264 encoder, You will get better recording results.
And if it doesn't, Your CPU is more than powerful enough to ensure good recording results.
I use AMD APP so my GPU takes care of most of the work. But before that update came out, My CPU did an okay job at sustaining 30FPS for both gameplay and recording with toned down quality on the recording end.
But it's always safe to try before you buy so download the trial first and see if it's good enough for you.


Awesome! I really appreciate the prompt responses and all the information. It looks like my card does support Cuda H.264 encoding and has NVENC. I'm going to work on returning that POS now. Thanks again for the info!
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