pc keeps crashing while playing games

galiber12 · Nov 20, 2013

Hello forums!

about 2 weeks ago while playing fifa 14 my computer crushed.
as a result i tried to find a solution.
first i tried to clean the computer from dust but it kept happening.
then i formatted my computer but again it kept happening.
so i checked my cpu temprature and it was 67, so i changed my thermal paste and now it doesn't go over 50 while playing games.
but it keeps crushing.
i ran a benchmark and it passed it
now it doesn't crush while playing fifa but it crushes when im playing cod ghosts

so i got this report:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1037

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80101DB4E0
BCP2: FFFFF8800FA66074
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\112013-12183-01.dmp
C:\Windows\Temp\WER-17737-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

and i understood that it is a gpu crush

and then i looked if it is a cooling problem and it was.

so i put my fans to turbo mode and now the gpu doesn't go over 50c

but it keeps crushing

this is the gpu report:
Date Time GPU Clock(MHz) Memory Clock(MHz) GPU Voltage(V) Power(%) GPU Temperature('C) FAN Speed(RPM)

11-20-2013 12:52:07 324 648 0.987 8 30 1890

11-20-2013 12:52:10 324 648 0.987 8 30 1890

11-20-2013 12:52:13 324 648 0.987 8 30 1890

11-20-2013 12:52:16 1071 6010 1.100 22 31 1890

11-20-2013 12:52:19 1071 6010 1.100 23 33 1890

11-20-2013 12:52:22 1071 6010 1.100 23 33 1890

11-20-2013 12:52:25 431 1620 0.987 12 31 1860

11-20-2013 12:52:28 1071 6010 1.100 49 37 1860

11-20-2013 12:52:31 1071 6010 1.100 27 38 1860

11-20-2013 12:52:34 1071 6010 1.100 54 38 1860

11-20-2013 12:52:37 1163 6010 1.175 64 40 2790

11-20-2013 12:52:40 1163 6010 1.175 44 40 4080

11-20-2013 12:52:43 1163 6010 1.175 49 42 4050

11-20-2013 12:52:46 1163 6010 1.175 56 43 4050

11-20-2013 12:52:49 1163 6010 1.175 74 44 4020

11-20-2013 12:52:52 1163 6010 1.175 75 43 4050

11-20-2013 12:52:55 1163 6010 1.175 55 44 4020

11-20-2013 12:52:59 1163 6010 1.175 58 44 4020

11-20-2013 12:53:02 1163 6010 1.175 47 43 4050

11-20-2013 12:53:05 1163 6010 1.175 50 45 4020

11-20-2013 12:53:08 1163 6010 1.175 50 45 4020

11-20-2013 12:53:11 1163 6010 1.175 73 45 4020

11-20-2013 12:53:14 1163 6010 1.175 50 46 4050

11-20-2013 12:53:17 1163 6010 1.175 54 46 4050

11-20-2013 12:53:20 1163 6010 1.175 75 45 4020

11-20-2013 12:53:23 1163 6010 1.175 65 46 4020

11-20-2013 12:53:26 1163 6010 1.175 75 46 4020

11-20-2013 12:53:29 1163 6010 1.175 48 45 4020

11-20-2013 12:53:32 1163 6010 1.175 49 46 3990

11-20-2013 12:53:35 1163 6010 1.175 69 46 4020

11-20-2013 12:53:38 1163 6010 1.175 70 47 3990

11-20-2013 12:53:41 1163 6010 1.175 48 46 3990

11-20-2013 12:53:44 1163 6010 1.175 61 47 4020

11-20-2013 12:53:47 1163 6010 1.175 46 47 4050

11-20-2013 12:53:50 1163 6010 1.175 72 47 3990

11-20-2013 12:53:53 1163 6010 1.175 66 48 4020

11-20-2013 12:53:56 1163 6010 1.175 66 48 3990

11-20-2013 12:53:59 1163 6010 1.175 59 47 3990

11-20-2013 12:54:02 1163 6010 1.175 65 48 3990

11-20-2013 12:54:05 1163 6010 1.175 65 49 4020

11-20-2013 12:54:08 1163 6010 1.175 66 48 4020

11-20-2013 12:54:11 1163 6010 1.175 65 49 4020

11-20-2013 12:54:14 1163 6010 1.175 65 49 3990

11-20-2013 12:54:17 1163 6010 1.175 65 49 4020

11-20-2013 12:54:20 1163 6010 1.175 65 49 4020

11-20-2013 12:54:23 1163 6010 1.175 65 49 4020

11-20-2013 12:54:26 1163 6010 1.175 65 50 4020

11-20-2013 12:54:29 1163 6010 1.175 66 49 4020

11-20-2013 12:54:32 1163 6010 1.175 66 50 4020

11-20-2013 12:54:35 1163 6010 1.175 66 50 4170

11-20-2013 12:54:38 1163 6010 1.175 66 50 4140

11-20-2013 12:54:41 1163 6010 1.175 78 49 4020

11-20-2013 12:54:44 1163 6010 1.175 76 49 4200

11-20-2013 12:54:47 1163 6010 1.175 62 50 4140

11-20-2013 12:54:50 1163 6010 1.175 61 48 4020

11-20-2013 12:54:53 1163 6010 1.175 66 50 4140

11-20-2013 12:54:56 1163 6010 1.175 71 48 4020

11-20-2013 12:54:59 1163 6010 1.175 54 50 4020

11-20-2013 12:55:02 1163 6010 1.175 57 50 4020

11-20-2013 12:55:05 1163 6010 1.175 45 48 4140

11-20-2013 12:55:08 1163 6010 1.175 60 48 3990

11-20-2013 12:55:16 0 0 0.000 0 0 0

11-20-2013 12:55:16 0 0 0.000 0 0 0

11-20-2013 12:55:17 0 0 0.000 0 0 0

11-20-2013 12:55:20 0 0 0.000 0 0 0

11-20-2013 12:55:23 0 0 0.000 0 0 0

11-20-2013 12:55:26 0 0 0.000 0 0 0

11-20-2013 12:55:29 0 0 0.000 0 0 0

11-20-2013 12:55:32 0 0 0.000 0 0 0

11-20-2013 12:55:35 0 0 0.000 0 0 0

11-20-2013 12:55:38 0 0 0.000 0 0 0

11-20-2013 12:55:41 0 0 0.000 0 0 0

11-20-2013 12:55:44 0 0 0.000 0 0 0

my coputer stats are:

cpu: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz

gpu: NVIDIA GeForce GTX 680

memory: 4x 4GB Corsair CML16GX3M4A1866C9 DIMM DDR3 (1.65GHz 256-bit) PC3-14900 (9-10-9-27 5-36-12-6)

motherboard: ASUS P9X79

thanks for your help

Abstractfear · Nov 20, 2013

Are you overclocked? Does your GPU have a dual BIOS?

galiber12 · Nov 20, 2013

Abstractfear :

i'm not overclocking and i don't know if my gpu have dual bios how do i check it?

Abstractfear · Nov 20, 2013

Does the actual card have a small switch on it?

galiber12 · Nov 20, 2013

Abstractfear :

just checked and no, i didn"t see any switch

Abstractfear · Nov 20, 2013

hmm, alright, could be a driver issue then... Have you recently updated your drivers?

Abstractfear · Nov 20, 2013

You could try rolling back your video drivers to an older version, see if that helps... Also check to see if your motherboard has a BOIS update.

galiber12 · Nov 20, 2013

Abstractfear :

did all of this stuff but still it didn't work...

Abstractfear · Nov 20, 2013

galiber12 :

How does the PC perform with no GPU? (Besides gaming) do you have any issues running the integrated graphics?

galiber12 · Nov 20, 2013

it runs perfect

Abstractfear · Nov 20, 2013

So it's the GPU or the Drivers... Completely remove all drivers with the GPU uninstalled. Run Cleanup programs.. CCleaner, MVRegclean... etc. Once you are POSITIVE that every but of the old drivers are removed, Re-install your card and make sure all of the power connectors are correct and that the card is seated correctly in the PCI slot.

1. Go to Control Panel, and click on "Uninstall a Program"

2. Click on "AMD Catalyst Install Manager"

3. Click on "Express Uninstall" in the AMD Catalyst Install Manager and go through the uninstallation process, then reboot the computer.

4. Click on the Start Menu, type “Show hidden files and folders” into the search box, then press ‘Enter’.

5. Make sure you are on the “View” tab. In the “Advanced Settings” box, scroll up to “Files and Folders”, and then the subfolder “Hidden files and folders”. Click on “Show hidden files, folders, and drives”.

Keep in mind, in steps 7-11, there may not always be an AMD or ATI folder in the directories mentioned, but these are all the possible destinations for AMD and ATI files/folders to be found.

6. Navigate to C:\ on your computer and delete any folders labeled "AMD" or "ATI".

7. Navigate to C:\Program Files (as well as C:\Program Files (x86) if you are running a 64 bit operating system), and delete any AMD/ATI folders.

8. Go into C:\Users (make sure you can see hidden files and folders) and go into C:\Users\yourname\AppData\Local and delete any AMD/ATI folders. (yourname should be replaced with the username for the current Windows user)

9. Do the same in the C:\Users\yourname\AppData\Roaming, again replacing yourname with the username for the current Windows user.

10. Do the same as in Step 8 in C:\Users\Default\AppData\Local

11. Do the same as in Step 9 in C:\Users\Default\AppData\Roaming

12. Click on the Start Menu, type “regedit” into the search box, then press ‘Enter’.

13. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE, and delete any folders labeled "AMD" or "ATI"

14. Inside the SOFTWARE folder, scroll down to Wow6432Node. Click Wow6432Node and delete any folders labeled "AMD" or "ATI".

15. Navigate to HKEY_CURRENT_USER\Software and delete any folders labeled "AMD" or "ATI", then reboot the computer.

tiny voices · Nov 20, 2013

What PSU do you have? Also list the full system specs please.

galiber12 · Nov 20, 2013

cpu: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz

gpu: NVIDIA GeForce GTX 680

memory: 4x 4GB Corsair CML16GX3M4A1866C9 DIMM DDR3 (1.65GHz 256-bit) PC3-14900 (9-10-9-27 5-36-12-6)

motherboard: ASUS P9X79

psu: Seasonic X-850 (SS-850KM3 Active PFC F3)

cpu cooler: corsair h110i

cm storm trooper

tiny voices · Nov 20, 2013

What are your CPU and GPU temps under FULL LOAD?

galiber12 · Nov 20, 2013

cpu 50c
gpu 50c

tiny voices · Nov 20, 2013

Those numbers are under FULL load. CPU should be tested during prime95 and GPU should be tested during HEAVY gaming.

galiber12 · Nov 20, 2013

so while prime 95 my cpu was around 60c
while benchmarking my gpu with 3dmark 11 it crushed around 54c
so i restarted my computer. after 30 seconds it crushed again while doing nothing

Zutavus · Oct 31, 2014

Abstractfear :

So it's the GPU or the Drivers... Completely remove all drivers with the GPU uninstalled. Run Cleanup programs.. CCleaner, MVRegclean... etc. Once you are POSITIVE that every but of the old drivers are removed, Re-install your card and make sure all of the power connectors are correct and that the card is seated correctly in the PCI slot.

1. Go to Control Panel, and click on "Uninstall a Program"

2. Click on "AMD Catalyst Install Manager"

3. Click on "Express Uninstall" in the AMD Catalyst Install Manager and go through the uninstallation process, then reboot the computer.

4. Click on the Start Menu, type “Show hidden files and folders” into the search box, then press ‘Enter’.

5. Make sure you are on the “View” tab. In the “Advanced Settings” box, scroll up to “Files and Folders”, and then the subfolder “Hidden files and folders”. Click on “Show hidden files, folders, and drives”.

Keep in mind, in steps 7-11, there may not always be an AMD or ATI folder in the directories mentioned, but these are all the possible destinations for AMD and ATI files/folders to be found.

6. Navigate to C:\ on your computer and delete any folders labeled "AMD" or "ATI".

7. Navigate to C:\Program Files (as well as C:\Program Files (x86) if you are running a 64 bit operating system), and delete any AMD/ATI folders.

8. Go into C:\Users (make sure you can see hidden files and folders) and go into C:\Users\yourname\AppData\Local and delete any AMD/ATI folders. (yourname should be replaced with the username for the current Windows user)

9. Do the same in the C:\Users\yourname\AppData\Roaming, again replacing yourname with the username for the current Windows user.

10. Do the same as in Step 8 in C:\Users\Default\AppData\Local

11. Do the same as in Step 9 in C:\Users\Default\AppData\Roaming

12. Click on the Start Menu, type “regedit” into the search box, then press ‘Enter’.

13. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE, and delete any folders labeled "AMD" or "ATI"

14. Inside the SOFTWARE folder, scroll down to Wow6432Node. Click Wow6432Node and delete any folders labeled "AMD" or "ATI".

15. Navigate to HKEY_CURRENT_USER\Software and delete any folders labeled "AMD" or "ATI", then reboot the computer.

When you mean install do you mean like run the disc again?

Paul NZ · Oct 31, 2014

That can mean its faulty

Zutavus · Oct 31, 2014

Explain plz

Paul NZ · Oct 31, 2014

0x116 is a videocard hardware stop error it can mean its faulty, overclocked or overheating

pc keeps crashing while playing games

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