Should I rma my graphics card?

alextheswimguy · Nov 20, 2013

Hello, I have a Sapphire Radeon hd 7970 3gb Ghz edition that has been crashing and giving me a screen with striped vertical lines and an a color that matches with the color on the screen at the point in game. I am sure it is the card because I have tested it on another rig and it did the same thing. This Christmas I am going to buy another card for crossfire and I was wondering if it would do the same thing or if it would be fine. Also if anyone knows a fix that would be great. Any help is appreciated thanks.

Trenchcoat · Nov 20, 2013

By any chance are you playing on a tv rather than a monitor? There have been similar issues reported.

COLGeek · Nov 20, 2013

What make/model PSU are you using with the HD7970? Also, what are your idle and loaded (like when doing heavy gaming) temperatures for the HD7970?

Also, are you overclocking the GPU?

alextheswimguy · Nov 20, 2013

COLGeek :

Psu: http://www.newegg.com/Product/Product.aspx?Item=N82E16817116024 I am not overclocking when I play because when I did it would crash faster. Idle I am at 46 degrees. I haven't gotten temps when playing yet but I can.

alextheswimguy · Nov 20, 2013

Trenchcoat :

Yes I am with hdmi.

Djentleman · Nov 20, 2013

I'm assuming it is not a driver issue since you tried it in another rig.
Which could only lead me to believe it is the port you're using or the card.
I would make sure it isn't your monitor, and if it isn't. RMA the card, grab another one (since you want to xfire regardless) and wait for your new one to come back.

COLGeek · Nov 20, 2013

PSU should be good. Idle temps are as well.

Have you swapped HDMI cables? Also, have you tried with a monitor (non-HDMI connection)?

Trenchcoat · Nov 20, 2013

alextheswimguy :

Try a firmware updade on your tv first.

alextheswimguy · Nov 20, 2013

Djentleman :

Kind of new to this stuff how should I go about checking the monitor.

alextheswimguy · Nov 20, 2013

Trenchcoat :

Applied the update, but I don't have time to play a game long enough to see if it works right now. Will get back to you thanks.

Trenchcoat · Nov 20, 2013

alextheswimguy :

That'd be awesome.

alextheswimguy · Nov 21, 2013

Trenchcoat :

alextheswimguy :

That'd be awesome.

It crashed again after the update so it wasn't the tv. Thanks for the help.

Djentleman · Nov 21, 2013

alextheswimguy :

Trenchcoat :

alextheswimguy :

That'd be awesome.

It crashed again after the update so it wasn't the tv. Thanks for the help.

Just get another to hold you until you get your rma'd one back.

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