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Boot failure when external USB 3.0 drive connected

My system boots fine normally but when I connect a Seagate 3 TB USB 3.0 drive to the rear USB 3.0 port, the system fails to boot past the Intel splash screen. It just cycles endlessly. Yet if I plug the same drive in after booting, it works fine.

I read in earlier message on intel board https://communities.intel.com/thread/38705 that as of April 2013 the problem was recognized by Microsoft and being worked on. Is there yet a patch or driver update or some solution that I can apply? Are there any workarounds?

System details: Intel DP67DE Mobo | Win7u | Samsung 840 Pro SSD as internal boot drive

Thank you
David
11 answers Last reply Best Answer
More about boot failure external usb drive connected
  1. Go to device manager (control panel>device manager)and look for that driver you mentioned, right-click properties, and update driver.
  2. There are two relevant drivers:
    Renesas Electronics USB 3.0 Root Hub, and
    Renesas Electronics USB 3.0 Host Controller
    for both I tried "update driver" then "search automatically for updated driver software."
    In both cases windows tells me that I have the most current driver. But the answer comes back suspicially fast, like it's hard to believe that Windows is actually searching anywhere.
    Do I need to search manually to find it?
  3. if thats the case, try change the boot sequence for your drive in Bios or here:
    http://www.tomshardware.com/answers/id-1657311/start-external-hdd-connected-usb.html
  4. I just checked Intel's site and it says that the current driver is 2.1.28.1 whereas the driver now installed is 2.1.16.0. So even though Windows says that the installed driver is up to date, should I manually update it to the one that Intel says is current for my MOBO?
  5. I wouldnt recommend that site but here:
    http://www.driverscape.com/download/renesas-electronics-usb-3.0-root-hub
    this is the latest version.
  6. Thanks! I just did that. Device manager confirms that the new drivers are installed and "driver toolkit" reports that the drivers are now current, but unfortunately the system still won't boot with the USB 3 external drive connected. Any further suggestions?
  7. Have you tried from my previous post?
    set your drive to high priority in boot sequence.
    i have confimation from the microsoft website:
    http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/cant-boot-with-external-hard-drive-connected/4aadad52-6519-4c1c-89a4-a1d88c7ed84b
  8. Thank you for your help. I changed the boot order as follows:
    First Optical Disks, then hard Disks.
    Within hard disks, the internal Samsung SSD that I am using for C: is first. This is the one I am booting to.
    I set "USB Boot" to disable
    I set "USB Devices First" to disable
    I set "UEFI boot" to disable.
    Does that sound right?

    If necessary I can take a picture of the boot menu and post it so you can see all the other settings.

    Did you check the link in my OP: https://communities.intel.com/thread/38705

    For what it's worth, if I have the external Seagate USB 3 drive plugged into a USB 2 port it doesn't interfere with booting. It's only when I plug it into a USB 3 port that the system hangs.
  9. Best answer
    yes, but if you aren't sure about the settings, you could plug into the usb 2.0 port since usb 3.0 has a backward compatibilty feature.
  10. ThatGeekloner said:
    ...if you aren't sure about the settings, you could plug into the usb 2.0 port since usb 3.0 has a backward compatibilty feature.


    Thanks. Perhaps that's the best I can do for now. it works in USB 2 it's just sooo slooooow.
  11. If speed is you want, then one thing you can do is update your bios by downloading from your pc manufacterur's website.
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