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Boot failure when external USB 3.0 drive connected

Last response: in Motherboards
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November 21, 2013 6:33:58 PM

My system boots fine normally but when I connect a Seagate 3 TB USB 3.0 drive to the rear USB 3.0 port, the system fails to boot past the Intel splash screen. It just cycles endlessly. Yet if I plug the same drive in after booting, it works fine.

I read in earlier message on intel board https://communities.intel.com/thread/38705 that as of April 2013 the problem was recognized by Microsoft and being worked on. Is there yet a patch or driver update or some solution that I can apply? Are there any workarounds?

System details: Intel DP67DE Mobo | Win7u | Samsung 840 Pro SSD as internal boot drive

Thank you
David
a b V Motherboard
November 21, 2013 6:48:23 PM

Go to device manager (control panel>device manager)and look for that driver you mentioned, right-click properties, and update driver.
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November 21, 2013 7:29:36 PM

There are two relevant drivers:
Renesas Electronics USB 3.0 Root Hub, and
Renesas Electronics USB 3.0 Host Controller
for both I tried "update driver" then "search automatically for updated driver software."
In both cases windows tells me that I have the most current driver. But the answer comes back suspicially fast, like it's hard to believe that Windows is actually searching anywhere.
Do I need to search manually to find it?
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November 21, 2013 8:17:06 PM

I just checked Intel's site and it says that the current driver is 2.1.28.1 whereas the driver now installed is 2.1.16.0. So even though Windows says that the installed driver is up to date, should I manually update it to the one that Intel says is current for my MOBO?
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November 21, 2013 9:23:51 PM

Thanks! I just did that. Device manager confirms that the new drivers are installed and "driver toolkit" reports that the drivers are now current, but unfortunately the system still won't boot with the USB 3 external drive connected. Any further suggestions?
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November 21, 2013 10:42:12 PM

Thank you for your help. I changed the boot order as follows:
First Optical Disks, then hard Disks.
Within hard disks, the internal Samsung SSD that I am using for C: is first. This is the one I am booting to.
I set "USB Boot" to disable
I set "USB Devices First" to disable
I set "UEFI boot" to disable.
Does that sound right?

If necessary I can take a picture of the boot menu and post it so you can see all the other settings.

Did you check the link in my OP: https://communities.intel.com/thread/38705

For what it's worth, if I have the external Seagate USB 3 drive plugged into a USB 2 port it doesn't interfere with booting. It's only when I plug it into a USB 3 port that the system hangs.
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Best solution

a b V Motherboard
November 21, 2013 10:45:29 PM

yes, but if you aren't sure about the settings, you could plug into the usb 2.0 port since usb 3.0 has a backward compatibilty feature.
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November 21, 2013 10:59:52 PM

ThatGeekloner said:
...if you aren't sure about the settings, you could plug into the usb 2.0 port since usb 3.0 has a backward compatibilty feature.


Thanks. Perhaps that's the best I can do for now. it works in USB 2 it's just sooo slooooow.
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a b V Motherboard
November 21, 2013 11:13:54 PM

If speed is you want, then one thing you can do is update your bios by downloading from your pc manufacterur's website.
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!