- Nov 22, 2013
- 3
- 0
- 10,510
i got computer with these spec :
http://valid.canardpc.com/75vhwz
with an old 80GB hard disk
i formatted the drive C and installed XP SP3 and did all the setup for the programs
and i gave it back to the customer after disconnecting the DVD-RW device from it , and tried it to find it working very well
then the customer came back with the computer again saying that when starting windows and reaching the Logo XP the computer restarts itself again and it keeps doing
auto restarts non stop whenever it reaches Logo XP screen
when i tried logging into windows in Safe Mood i found the same problem stated by the customer
i doubted that it was an electricity problem , the customer having plugged the computer to a changing current of electricity causing it to lose some vital windows files
i did another full format to the drive C - not the quick one - and installed all the Drives from the attached CD of motherboard Gigabyte G41MT-S2PT as i did
before , but after restarting the computer i was met with the same problem again ( that it goes to restart whenever it reaches the Logo XP screen )
i tried changing the Power Supply but the problem remained as it is
the strange thing is that when i plugged the DVD-RW to the board through the SATA cable , the computer started normally and it logged into windows normally
and when i unplug the SATA cable of the DVD-RW the same problem happens again , and when i tried plugging the sata cable alone it also didn't work
i cant have the client buy a DVD-RW device just to be able to log normally into windows
what is the explanation for that problem and most importantly why is that happening?
http://valid.canardpc.com/75vhwz
with an old 80GB hard disk
i formatted the drive C and installed XP SP3 and did all the setup for the programs
and i gave it back to the customer after disconnecting the DVD-RW device from it , and tried it to find it working very well
then the customer came back with the computer again saying that when starting windows and reaching the Logo XP the computer restarts itself again and it keeps doing
auto restarts non stop whenever it reaches Logo XP screen
when i tried logging into windows in Safe Mood i found the same problem stated by the customer
i doubted that it was an electricity problem , the customer having plugged the computer to a changing current of electricity causing it to lose some vital windows files
i did another full format to the drive C - not the quick one - and installed all the Drives from the attached CD of motherboard Gigabyte G41MT-S2PT as i did
before , but after restarting the computer i was met with the same problem again ( that it goes to restart whenever it reaches the Logo XP screen )
i tried changing the Power Supply but the problem remained as it is
the strange thing is that when i plugged the DVD-RW to the board through the SATA cable , the computer started normally and it logged into windows normally
and when i unplug the SATA cable of the DVD-RW the same problem happens again , and when i tried plugging the sata cable alone it also didn't work
i cant have the client buy a DVD-RW device just to be able to log normally into windows
what is the explanation for that problem and most importantly why is that happening?
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