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win8 black screen after restart

Last response: in Windows 8
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November 24, 2013 2:03:07 AM

Hi, i have a win 8 asus s500 laptop. this morning, i found that my microsoft office cant be used (it doesnt work, i cant open any word doc or ppt), so i uninstalled it. after uninstalled, the system asked to reboot my laptop, then i clicked "ok". then, my laptop cant be started up, just a blank black screen with a cursor. i hv no idea how to fix it. please guide me to fix it. tq
a b D Laptop
a b Ĉ ASUS
a c 384 * Windows 8
November 24, 2013 2:24:06 AM

These are the classic symptoms of a failed Hard Drive. Try entering your System BIOS (Setup) and look for a Hard Drive test.
If none found, you will need access to another machine to download and run Seatools to create a bootable disk to check your Drive.
http://www.seagate.com/support/internal-hard-drives/con...
If it's not your drive at fault, either reset your Laptop to Factory Settings (Asus usually F11 at Power On) or use another machine running Win 8 to create a Recovery Disk.
Create Recovery
1. Repair Disk
2. System Image
This can be achieved by typing 'Recovery' at your Start Screen, and from Settings choose Windows 7 File Recovery for either a Repair Disk or System Image. Ideally create on USB Flash drives (Too many failures on DVDs!)
Edit
Having glanced at the Manual
http://dlcdnet.asus.com/pub/ASUS/nb/S400CA/E7598_eManua...
I don't think you have a Recovery Partition, it looks as if F9 is relied on to bring up Troubleshooting, which is fine if Windows runs, useless otherwise. Meanwhile if you created a Recovery disk and a System Image as recommended use these to recover your OS. If not, you need to download Win 8 from
http://go.microsoft.com/fwlink/p/?linkid=271128
and create an installation disk. Of course, RMA your Laptop if it is less than a year old...and I'm aware that you have an SSD cache that will complicate matters if it fails!
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