Graphics causing kernel power failure

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SKREEM

Honorable
Nov 25, 2013
2
0
10,510
Hi,

It seems every time I log into a browser game it causes my computer to shut down with a kernel power warning. I'm assuming this is a graphics problem. Could anyone walk me through how to debug it so I can find the issue please.

Thanks
 
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Dom_79

Dom_79

Distinguished
Nov 4, 2012
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It sounds like your PSU is insufficient and when your GPU tries something more demanding than desktop or browsing it draws (or tries to draw) so much power that there is a lack for the CPU. If you could give specifics I might be able to help more (have a look at the stickies at the top of the forum for what info to provide).
 
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Tom Tancredi

Tom Tancredi

Judicious
May 9, 2013
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Actually this is a symptom of a much larger issue and problem, not a simple ' debug and done'. First I would suspect the power is a issue but also I would think overheating. So I would first recommend using canned air on the computers vents, blow them out good (we are talking laptop?) if a desktop you have to open the case and blow out all the dust bunnies. If it was REALLY BAD this may be all the solution you need (also get the CPU fans and such).

If it is a power issue you can check the following response: http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/Kernel-Process-Power-Warning-and-Lockup-Freeze/td-p/734535

Of course the usual suspects, have you run Malwarebytes to scan for malware? What Antivirus do you use and is it not only up to date but paid for? If you didn't buy a new year, then uninstall the antivirus and go to www.filehippo.com and download AVAST! or AVG for free, or even Microsoft Essentials at this point. Do a full scan was it clean?

These also stress test the system to some degree, did any errors occur? Did anything happen when doing this?

Lastly would be a full clean reinstall of the OS, so those instructions are much lengthier.
 
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S

SKREEM

Honorable
Nov 25, 2013
2
0
10,510
HI thanks for the replies. Yes it is a laptop. It was freshly installed just a few days ago, I use Avast antivirus and it scanned fine. I haven't ran Malwarebytes but will do tonight. I will try the fix recommended in the link you posted and report back. Name Intel(R) HD Graphics
PNP Device ID PCI\VEN_8086&DEV_0046&SUBSYS_04871025&REV_02\3&11583659&0&10
Adapter Type Intel(R) HD Graphics (Pentium), Intel Corporation compatible
Adapter Description Intel(R) HD Graphics
Adapter RAM 1.25 GB (1,337,307,136 bytes)
Installed Drivers igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver Version 8.15.10.2622
INF File oem3.inf (iILKM0 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1024 x 768 x 60 hertz
Bits/Pixel 32
Memory Address 0xB0000000-0xB03FFFFF
Memory Address 0xA0000000-0xFEBFFFFF
I/O Port 0x00003050-0x00003057
IRQ Channel IRQ 4294967294
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2622, 11.74 MB (12,311,904 bytes), 10/01/2012 22:28)

Don't know if that means anything lol, that is what I found in system info for graphics info
 
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