Windows stuck at loading with new HyperX ram

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nyxtheslayer

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Nov 26, 2013
22
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10,510
Hello,

I was running a Kingston 4GB ddr3 ram @1333 speed and today i have bought a kingston hyperx blu ram.

After installing the new Ram my bios is showing 8 gigs of ram but its stuck at windows loading( window animated logo doesn't appear).

After removing my new ram my PC is booting fine with old ram. Please suggest something.
Code:

My pc specs :

Intel i3 @3.06
Gigabyte H55M-D2H

Full specs : @pastebin
 
Solution
kingstonhq
Hello, I'm Jewel with Kingston Technical Support and would like to offer our assistance. The HyperX RAM runs at DDR3-1333 CL9 JEDEC standard which is the same specification as the 1333 ValueRAM, so no timings or voltage need to be adjusted and they should be able to work together, just not necessarily in dual channel mode. If your computer does not boot with the HyperX memory alone in the same slot as the original memory, that points to an issue with that particular module. We stand by all out products and can replace it under warranty. Please call us at 1-800-435-0640 (USA and Canada only) M - F 6am - 6pm PT and I or another available Technician will assist you. Please be sure to have the part in question on hand when you call.

Thank...
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Subhra133

Subhra133

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Nov 15, 2013
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10,520
see if your ram is also 1333MHz (the new ram)....if it is then take it out nd replug again in motherboard properly ....stilll if there is any problem pls report to where u have bought it.....
 
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nyxtheslayer

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Nov 26, 2013
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10,510


my new ram supports both 1333 and 1600 speeds and i am running it at 1333 and i tried to reinsert it 5-6 times with cmos reset still no luck



no my old ram is normal kingston ram but new one is hyper



 
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nyxtheslayer

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Nov 26, 2013
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so is it worth a try ? i can see the timings like CL,tRC,tRF for my both rams so if i equal the values of two wil it work?

or shud i change my ram and buy a pair?
 
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nyxtheslayer

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Nov 26, 2013
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10,510


as you said different sticks cant work together i am wondering why my windows isnt booting with the new hyper ram alone? strange
 
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kingstonhq

kingstonhq

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Mar 11, 2013
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11,160
Hello, I'm Jewel with Kingston Technical Support and would like to offer our assistance. The HyperX RAM runs at DDR3-1333 CL9 JEDEC standard which is the same specification as the 1333 ValueRAM, so no timings or voltage need to be adjusted and they should be able to work together, just not necessarily in dual channel mode. If your computer does not boot with the HyperX memory alone in the same slot as the original memory, that points to an issue with that particular module. We stand by all out products and can replace it under warranty. Please call us at 1-800-435-0640 (USA and Canada only) M - F 6am - 6pm PT and I or another available Technician will assist you. Please be sure to have the part in question on hand when you call.

Thank you for selecting Kingston as your upgrade partner.
 
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Solution
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nyxtheslayer

Honorable
Nov 26, 2013
22
0
10,510


ok i will exchange it and post results tommorrow
 
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