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router is connected but no internet access

Last response: in Networking
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November 26, 2013 9:17:11 AM

i was using cable to access internet to a cable connected pc , but suddenly -yesterday- it stopped and i don't know what happened , it was working very well
and now it gives me the sign connected but when i open any page it gives me a message " can't find the server " , i connected the cable to my laptop and it worked successfully
can you help me plz
a b 2 Internet access
November 26, 2013 10:42:40 AM

Since you connected with the laptop via the cable, you know that the router and cable are fine. It is most likely an issue with your Ethernet adapter or its drivers on your PC. If you look in the device manager do you see the Ethernet adapter? Does it indicate that the drivers are working?
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November 26, 2013 10:57:12 AM

first of all i want to thank you for your answer
i looked in device manager an i found the ethernet adapter , Realtek RTL 8168c(p)/8111c(p) PCI-E Gigabit Ethernet NIC
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November 26, 2013 11:23:13 AM

RealBeast said:
Since you connected with the laptop via the cable, you know that the router and cable are fine. It is most likely an issue with your Ethernet adapter or its drivers on your PC. If you look in the device manager do you see the Ethernet adapter? Does it indicate that the drivers are working?


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a b 2 Internet access
November 26, 2013 11:23:47 AM

You can try re-installing the Ethernet driver (download the latest version from the motherboard manufacturer site).

If that doesn't fix it, then I would delete your network on that computer by going to the network control panel, click on the icon next to network (the little house) and select merge or delete network locations, select your network connection and delete it, then restart your computer to allow it to re-discover the network. Also check to insure that your computer is automatically obtaining an IP address from the gateway: network control panel, change adapter settings, right click your local area network (the Ethernet adapter), highlight Internet Protocol Version 4 and click the properties button, general tab.
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November 26, 2013 11:29:42 AM

RealBeast said:
You can try re-installing the Ethernet driver (download the latest version from the motherboard manufacturer site).

If that doesn't fix it, then I would delete your network on that computer by going to the network control panel, click on the icon next to network (the little house) and select merge or delete network locations, select your network connection and delete it, then restart your computer to allow it to re-discover the network. Also check to insure that your computer is automatically obtaining an IP address from the gateway: network control panel, change adapter settings, right click your local area network (the Ethernet adapter), highlight Internet Protocol Version 4 and click the properties button, general tab.


thank you so much i'll try this and i hope it works ,, thank you
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November 26, 2013 12:07:51 PM

RealBeast said:
You can try re-installing the Ethernet driver (download the latest version from the motherboard manufacturer site).

If that doesn't fix it, then I would delete your network on that computer by going to the network control panel, click on the icon next to network (the little house) and select merge or delete network locations, select your network connection and delete it, then restart your computer to allow it to re-discover the network. Also check to insure that your computer is automatically obtaining an IP address from the gateway: network control panel, change adapter settings, right click your local area network (the Ethernet adapter), highlight Internet Protocol Version 4 and click the properties button, general tab.


i did all that and i didn't find the IP , and i tried to delete the network but i couldn't ... can you explain in details how can i delete it plz
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Best solution

a b 2 Internet access
November 26, 2013 12:20:58 PM

Let's get some information.

Open an elevated command prompt box (right click and select run as admin), then type ipconfig /all > c:\ipconfig.txt and hit enter. That will create a text file on your C drive, copy and post the contents -- it is all your current network configuration data on that computer.
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