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Newly built PC crashes after a few hours of web browsing

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November 26, 2013 10:14:34 AM

Hi all, sorry if this is the wrong section.

I just helped a friend build his first PC and it is having some issues. Here are the specs:

-Intel i5 4570 @ stock clock
-ASRock H81M P33
-Windows 7 SP1 with all updates
-8GB (2x4) Corsair Vengance RAM @1600
-WD Black caviar 1TB
-Kingwin ME700 Modular PSU
-ASUS 760 GFX @ stock clock
-Wifi PCI-e card
-Nice case, plenty of cooling and fans

The issue is that the PC will crash while it is doing something simple, like browsing the internet. It has never happened while we are playing a graphics-intensive game like DAYZ or anything. The crash is that the screen locks up and the computer becomes totally unresponsive (not even Ctrl-Alt-Del does anything) and we have to restart the computer.

At first we thought it was a PSU issue, so we bought this nice kingwin PSU and that didn't solve it. Then we thought it was a RAM issue so we bought this nice RAM and that didn't solve it. We are pretty much lost at this point and any advice or tips to solve this issue would be greatly appreciated.


Thanks,
November 26, 2013 10:20:42 AM

You can try this, not sure if it will solve the problem but this does solve intermittent freezing. Go into your bios and locate 'Sata Mode'. If it says 'IDE' switch it to 'AHCI' and you should be fine.
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November 26, 2013 11:26:21 AM

hybird9012 said:
You can try this, not sure if it will solve the problem but this does solve intermittent freezing. Go into your bios and locate 'Sata Mode'. If it says 'IDE' switch it to 'AHCI' and you should be fine.


Thanks a ton! The crash happens every few hours, so I will come back if this doesn't solve the issue. This would also explain why during the windows 7 install, we got a few hard-drive-related BSODs. But this sounds like it could be the solution! Thanks!

EDIT: This did not solve the issue!
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November 26, 2013 3:43:17 PM

Hm... what types of crashes are you experiencing and for how long? (i.e. freezing for 30 seconds every 5 minutes, system restarts, system shutdowns, etc..) Be as specific as you can :)  Secondly, have you tried another hard drive?


Since you have already tested the memory and PSU it will lead me to believe a few things:
1) PSU cables aren't properly connected
2) Driver conflicts
3) CPU overheating
4) Motherboard Chipset Overheating
5) Faulty motherboard
6) Bad hard drive (but usually that won't shutdown your system, just freeze)
7) Motherboard BIOS update


Update: Do you have any information on your motherboard? I can't seem to find an Asrock Board with P33 as the model name. Furthermore, it may be wise to check the cpu compatibility list on the motherboard and if any bios updates address any issues.

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November 26, 2013 5:41:49 PM

hybird9012 said:
Hm... what types of crashes are you experiencing and for how long? (i.e. freezing for 30 seconds every 5 minutes, system restarts, system shutdowns, etc..) Be as specific as you can :)  Secondly, have you tried another hard drive?


Since you have already tested the memory and PSU it will lead me to believe a few things:
1) PSU cables aren't properly connected
2) Driver conflicts
3) CPU overheating
4) Motherboard Chipset Overheating
5) Faulty motherboard
6) Bad hard drive (but usually that won't shutdown your system, just freeze)
7) Motherboard BIOS update


Update: Do you have any information on your motherboard? I can't seem to find an Asrock Board with P33 as the model name. Furthermore, it may be wise to check the cpu compatibility list on the motherboard and if any bios updates address any issues.



Hi,

The crash is exactly like a BSOD (where the screen, mouse, keyboard, ctrlaltdlt all lock up and do nothing) and the computer must restart via the power button. However, there is no blue screen, the screen just gets stuck on the last frame on the monitor. It happens only while browsing the internet (never during a game) and usually after about 30 minutes to a few hours.

I have not tried another hard drive.

1) the PSU is modular and the cables are properly connected
2) I don't know of any driver conflicts and they are all up to date
3) The CPU stays around 30C idle and 50C under prime95 load (no overclocking)
4) I doubt this, we have lots of fans and nothing is overclocked, not even the BCLK. I think that a motherboard crash would shut down the monitor to black screen too.
5) this is certainly possible
6) This is also possible, but the hard drive is brand new. I will try another drive.
7) I will check for bios updates when I can

This is the motherboard: http://www.newegg.com/Product/Product.aspx?Item=N82E168...

Thank you SO much for the help, I really appreciate it!
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