Asus DirectCU II 760 (quite literally) caught fire!!!

lithast

Honorable
Nov 17, 2013
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I built a new gaming PC 2 weeks ago and as part of that build I purchased one of these:

Asus GTX760 DirectCU II OC 2GB GDDR5 6008Mhz/ 256 bit / PCI-E 3.0 / DVI-I/ DVI-D/ Display Port 1.2 / HDMI, Base: 1006Mhz Boost: 1072Mhz

I've never had problems with Asus hardware before and all has run smooth since I built the PC.

After work this afternoon my steam download of Bioshock Infinite finally finished so I sat down to try it out. Ironically just as the "AMD gaming evolved" logo came up on the screen the monitor went blank and the PC shut off instantly. The PC wouldn't power on, it was completely dead apart from the green LED on the graphics card. I went through a process of elimination unplugging the power from the fans, hard drives etc to see if there was a short somewhere that the PSU was detecting and refusing to power on. When I removed the 6+2pin power connection for the graphics card and powered the machine on it started but something crazy happened..

There was the most bizarre sound coming from my case. It's hard to describe but it sounded like when a match first lights, the sound of the ignition but lasting for several seconds. I dive down to the side of my case and I am amazed to see the backside (top) of my graphics card is on fire. I'm not talking about a few flames, I'm talking about a fire that was burning with the same kind of effect you see when you light a sparkler or similar, like a fire trying to eat it's way out of the card with force... if you get my meaning. You can see the scorch marks where it was coming out. I dive to the power cable and it stops right away....

I guess the PSU was able to detect the short in the graphics card when one of the components went and safe it, but was unable to detect the same short when it was just getting some power from the PCI-E slot.



A couple of things to make clear:
- The computer as a whole is OK, I am typing this on the integrated graphics.
- I have one hell of a headache from whatever chemical it released when it burned.
- The card was not overclocked, running at factory speeds.
- There was nothing touching the back of the card, the card in the next slot up is a wireless card which got pretty well toasted (was completely black) but still seems to work OK.

Couple of questions for you guys:
- As the card is less than two weeks old I think I can take it back to the store. Do you guys think I should I try my luck with the store first or contact Asus directly?
- Is there any chance that the graphics card is not the problem here and that this is a symptom of something else? I know it's a long shot I just want to be sure this wont happen again.

I'm also quite scared about this happening again if I get the same card.. wouldn't want this to happen while nobody is home.. or worse somebody is asleep.
 
Solution
the shop should exchange it but if they dont. contact asus directly showing them the pic above with your explanation and they will send you a returns slip hopefully covering shipping. 1 things for sure this isnt a normal asus. does your cpu have an all in 1 water block? if so a leak on that may be the cause. use a tissue wrapped around the pipe and leave it for a day... if when you remove it you see water wrinkles then you have found the cause. if not all i can assume is faulty soldering thats lead to a short.

good luck getting it replaced.
I would definitely contact the store. Any decent store has a 30 day return policy.

Unless your psu was way off spec this is the gpu's fault.

What's the rest of your specs?

For curiousity, have you ever tested the outlet you have the computer plugged into? You can get a tester at any hardware store that just plugs in and lights up to tell you if it's wired right or what's wrong with it.
 
the shop should exchange it but if they dont. contact asus directly showing them the pic above with your explanation and they will send you a returns slip hopefully covering shipping. 1 things for sure this isnt a normal asus. does your cpu have an all in 1 water block? if so a leak on that may be the cause. use a tissue wrapped around the pipe and leave it for a day... if when you remove it you see water wrinkles then you have found the cause. if not all i can assume is faulty soldering thats lead to a short.

good luck getting it replaced.
 
Solution

lithast

Honorable
Nov 17, 2013
3
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10,510
The specs of the system are
- i5 4670
- Asrock Z78 Extreme 4
- Coolermaster HAF XM case
- Cooler Master G-600 600w 80+ Bronze Single 12v Rail power supply

The CPU is air cooled with a NH-D14 heatsink, no water cooling or anything like that.Plenty of case airflow, I've never seen the motherboard temp above 35 deg C.

I've never had any problems with this power socket before but it is an older house. I'll check that out.
 

Zykezero

Honorable
Jan 31, 2014
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10,510
My exact same graphics card caught fire in the same place! It fried my mother board!

Email me if you read this. I want to speak with you perhaps.

PPerin89@yahoo.com
 

crowtree

Reputable
Jul 25, 2014
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4,510
Hey there. Just came across this thread and wanted to add a similar experience.
I5 4670k
AsRock H87-PERFORMANCE
Asus OC GTX760 2GB
Seasonic G-550 80Plus Gold 550W

PC died during gaming and as part of testing removed PCi-e power lead and powered up. spark, flames and had to pull power lead out to shut down. Fire looks to have been in same place on the GPU circuit board.

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Link to Pic
 

Jim MacKenzie

Reputable
Aug 5, 2014
1
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4,510



I just came across this thread, I had the exact same thing happend to me. In the exact same place. My pc died while gaming, I thought it was the power supply. Next day I open it up and start trying to diagnose the problem, pulled all extra power cords (so no extra PCI-E power) computer turned on, card popped and caught fire. First person I talked to on the phone said that sudden fire is not covered under warranty as its not component failure. 2nd person I talked to started RMA

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Link to picture of card
 

Echoron

Reputable
Nov 6, 2014
1
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4,510
I had the same thing happen to me also, in the exact same spot, I bought my card back in December but only put it in my finally built PC this July, hope I can get something from Asus about this since its a common problem it seems