About ten days ago, my two different Brother printers suddenly lost connection to my Dell W7 PC.
No USB was shown in the Printer Properties' Ports list for a Brother DCP (two different USB printer cables tried) and a Brother MFC printers (connected one at a time) using different ports. But a USB stick or other devices works fine in these same back, front, and top USB ports.
Brother's tech concluded that my W7 Dell xps 8300 printers' usb ports are not detected and the problem is at Dell and Microsoft end, more specifically on the USB Controllers .
For the two Enhanced Host Controllers and one USB Composite Device, the Device Manager's USB Controllers gave the same statement: "Windows has determinedthe driver software for your device is up to date." Other FixIt messages were too murky to be meaningful.
I am wondering whether hardware failure is involved so that outside help is needed. Any suggestion to isolate the problem will be appreciated.
No USB was shown in the Printer Properties' Ports list for a Brother DCP (two different USB printer cables tried) and a Brother MFC printers (connected one at a time) using different ports. But a USB stick or other devices works fine in these same back, front, and top USB ports.
Brother's tech concluded that my W7 Dell xps 8300 printers' usb ports are not detected and the problem is at Dell and Microsoft end, more specifically on the USB Controllers .
For the two Enhanced Host Controllers and one USB Composite Device, the Device Manager's USB Controllers gave the same statement: "Windows has determinedthe driver software for your device is up to date." Other FixIt messages were too murky to be meaningful.
I am wondering whether hardware failure is involved so that outside help is needed. Any suggestion to isolate the problem will be appreciated.