Dear EVGA.... What is this mess?

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flossbandit

flossbandit

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I really loved these guys. Always fast and and easy to talk to.

Last week I broke a fan blade on my 560 TI (SC). Admittedly it was my fault. I was dusting with a compressor and it shot across the room. The card is getting close to 2 years old.

I called and they said sending it back for repair wouldn't be a problem.

Thought that was really great.

However.

I got the card back today. Entirely different. They send me a 650 TI Boost.

I'm Scratching my head here. I was using the 560 TI in an SLI configuration.

I also curious as to which one is actually better but I have my doubts given that it only has one 6 pin adapter. It is a 2GB card though.


Any suggestions on what to do past this point would be greatly appreciated. I kind of wanted to weigh my options here.

Here's the one I RMA'd

http://www.newegg.com/Product/Product.aspx?Item=N82E16814130651&Tpk=01G-P3-1567-KR

Here's what they sent back:

http://www.newegg.com/Product/Product.aspx?Item=N82E16814130910
 
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The 650 Boost is about a 10% upgrade over the 560 Ti. I doubt they even had another 560 Ti in stock to send you. I would recommend calling EVGA to explain your situation and test that great customer service reputation of theirs.

Your next option would be to sell your 560 and get a second 650 Boost for SLI. That will put you right up about GTX 770 levels.
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Quaddro

Quaddro

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well, 650Ti boost is significantly faster than 560Ti..

but yes, it'll be slower than 560Ti in SLI mode..

well, why not dusting with a compressor and it shot across the room once more again..? but make sure that the other 560Ti is your target..:D
 
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17seconds

Champion
Jul 27, 2010
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The 650 Boost is about a 10% upgrade over the 560 Ti. I doubt they even had another 560 Ti in stock to send you. I would recommend calling EVGA to explain your situation and test that great customer service reputation of theirs.

Your next option would be to sell your 560 and get a second 650 Boost for SLI. That will put you right up about GTX 770 levels.
 
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flossbandit

flossbandit

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Yep. Took your advice. Called. They made it right.

More than right.

While it wasn't intentional... I did break the card. That was on me.

They're even going to send a replacement for the other (working) 560 TI, along with a prepaid box to ship it back.
 
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chugot9218

chugot9218

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May 8, 2012
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Cool good to see that level of service, it's rare now-a-days. If I already wasn't hooked on the Asus and Gigabyte coolers this would inspire me to go for EVGA.

Oh and also someone had recommended to me using a toothpick to hold the fans in place when dusting, compressed air can actually rev them up to a higher than intended RPM damaging them, may have been a card defect anyways if the whole blade was going to fly off like that, generally it's the bearings that go if you spin them too fast.
 
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flossbandit

flossbandit

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I'm eventually going to take this down...

But I figured I'd leave it up just to point out how well EVGA deals with dumbasscery like this.

While the numbers/benchmarks don't quite support it, I will say this:

The 650 TI Boost performs a little better than both 560 TI's in real world testing.

I was playing BF4 on medium settings @ 720p with both and am now playing on ultra @ 1600x900 with one 650 TI B.

Shame on me. EVGA wins.
 
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flossbandit

flossbandit

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That's exactly what happened. It revved up so loudly it started to make a whining sound... then pop :/

Think i'll be taking your advice next time.

...but yeah... it was several blades. The card originally had two fans so if I just really don't think they were designed for that kind of pressure.
 
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17seconds

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Jul 27, 2010
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That's pretty awesome customer service that will change the options I was considering for my next card.

By the way, here's a recent performance chart from TechPowerUp.

http://www.techpowerup.com/reviews/HIS/R9_260X_iPower_IceQ_X2/26.html
perfrel_1920.gif
 
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flossbandit

flossbandit

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Yeah. I think I'll stick with them from now own.

A buddy of mine had the same reaction when I first explained it on the phone (Newer generation didn't justify sending a lower model)

But in all reality it performs better all around.

I did the burn-in benchmark with furmark on each of them:

Cards.jpg


Impressed all around... not so much with the charts and numbers... but the all around performance.
 
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