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I can't update my video card drivers, please help me!

Last response: in Graphics & Displays
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November 29, 2013 9:05:23 AM

Hello there, i need some help installing the video card drivers, i just bought a HIS Radeon HD 7750 2GB, mainly because my onboard graphics(ATI Radeon HD 4250) were not working anymore.(with the 4250 the screen goes crazy moving around & a lot of black lines show on the screen)

Everything is working great with this new card, no issues at all. I don't know if there is any difference if update the drivers or not, I do alot of video rendering but i haven't seen any difference with the card or without the card i get the same speed, and for gaming it plays my games at high settings at 60FPS.(huge difference with card)

I'm currently running Catalyst 12.10 but everytime i try to update to 13.9 my system crashes during installation and i get this error message on a blue screen

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED atihdw86.sys

and the computer restarts.

I think that the error happens everytime it tries to install the Catalyst Manager or control center i'm not sure how it's called.

I downloaded the drivers from here: http://support.amd.com/en-us/download

Updating to the new driver will help me? or i can do just fine with 12.10?

My Specs:

Win 8 Pro x64
RAM 16 GB
amd phenom ii x6 1090t 3.2Ghz
MSI 880GM-E43 (bios is up to date)
a b U Graphics card
November 29, 2013 9:13:17 AM

Have you tried completely removing Catalyst before installing the update? That's what I'd start with.
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a b \ Driver
a c 330 À AMD
a b * Windows 8
a c 1362 U Graphics card
November 29, 2013 9:17:07 AM

Have you disabled the onboard in BIOS?
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November 29, 2013 9:29:04 AM

ACTechy said:
Have you tried completely removing Catalyst before installing the update? That's what I'd start with.


Yes I uninstalled the old driver for the 4250 (I have to use a program because i was not able to uninstall it the usual way i was getting an error message)
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November 29, 2013 9:29:23 AM

rolli59 said:
Have you disabled the onboard in BIOS?


I'm not sure, I just changed the settings to PCI-e, how do i disable it?

I did try to uninstall it from the device manager, but of course eveytime the computer restarts it reinstalls by default.
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Best solution

a b \ Driver
a c 330 À AMD
a b * Windows 8
a c 1362 U Graphics card
November 29, 2013 9:34:34 AM

There should be a setting to just either have it enabled or disabled, maybe under integrated peripherals. It will stop it from reinstalling.
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November 29, 2013 11:04:35 AM

rolli59 said:
There should be a setting to just either have it enabled or disabled, maybe under integrated peripherals. It will stop it from reinstalling.


That did it!
I uninstalled from the device manager first and then from the bios.
Thank you guys for helping me, i spent many hours trying to figure this out.

Now my video card it's up to date :) 
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a b U Graphics card
November 29, 2013 12:38:38 PM

Nice!
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!