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I can't update my video card drivers, please help me!

Hello there, i need some help installing the video card drivers, i just bought a HIS Radeon HD 7750 2GB, mainly because my onboard graphics(ATI Radeon HD 4250) were not working anymore.(with the 4250 the screen goes crazy moving around & a lot of black lines show on the screen)

Everything is working great with this new card, no issues at all. I don't know if there is any difference if update the drivers or not, I do alot of video rendering but i haven't seen any difference with the card or without the card i get the same speed, and for gaming it plays my games at high settings at 60FPS.(huge difference with card)

I'm currently running Catalyst 12.10 but everytime i try to update to 13.9 my system crashes during installation and i get this error message on a blue screen

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED atihdw86.sys

and the computer restarts.

I think that the error happens everytime it tries to install the Catalyst Manager or control center i'm not sure how it's called.

I downloaded the drivers from here: http://support.amd.com/en-us/download

Updating to the new driver will help me? or i can do just fine with 12.10?

My Specs:

Win 8 Pro x64
RAM 16 GB
amd phenom ii x6 1090t 3.2Ghz
MSI 880GM-E43 (bios is up to date)
7 answers Last reply Best Answer
More about update video card drivers
  1. Have you tried completely removing Catalyst before installing the update? That's what I'd start with.
  2. Have you disabled the onboard in BIOS?
  3. ACTechy said:
    Have you tried completely removing Catalyst before installing the update? That's what I'd start with.


    Yes I uninstalled the old driver for the 4250 (I have to use a program because i was not able to uninstall it the usual way i was getting an error message)
  4. rolli59 said:
    Have you disabled the onboard in BIOS?


    I'm not sure, I just changed the settings to PCI-e, how do i disable it?

    I did try to uninstall it from the device manager, but of course eveytime the computer restarts it reinstalls by default.
  5. Best answer
    There should be a setting to just either have it enabled or disabled, maybe under integrated peripherals. It will stop it from reinstalling.
  6. rolli59 said:
    There should be a setting to just either have it enabled or disabled, maybe under integrated peripherals. It will stop it from reinstalling.


    That did it!
    I uninstalled from the device manager first and then from the bios.
    Thank you guys for helping me, i spent many hours trying to figure this out.

    Now my video card it's up to date :)
  7. Nice!
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