Unable to get a new MSI R9 270X working

gotl · Nov 29, 2013

Hi, I'm new to graphic cards installation, and I can't get my newly bought MSI R9 270X OC edition to work.
Right now I have a HP Envy Phoenix h9-1350 and using a AMD Radeon HD 7670 and would like to upgrade it to play upcoming games better (while playing old games for the mean times).
I don't understand why the screen was always black when I boot it up, since the fans of the cards are smooth and fine. Right now I'm still using win 8 (didn't upgrade to 8.1), have 8GB RAM.

Please tell me what I did wrong or what should I do to get this to work. I'm really pump to play Star Citizen and replay Tomb Raider on high/ultra (if possible) setting. ( π _ π)

rounakr94 · Nov 29, 2013

If you are using a DVI-VGA converter(supplied with the card) make sure you connect it to the port as said below: 1. Disable onboard GPU.
2. Connect to the one on the top of the pic.
http://static.ddmcdn.com/gif/dual-dvi.jpg

gotl · Nov 29, 2013

rounakr94 :

How do I disable onboard GPU? And yes, I tried HDMI, VGA->DVI and also my other DVI cable.
None work. Except for my screen seems to detect something from the HDMI since it stopped and tried to scan there longer than the others.

EDIT: I'll try.

rounakr94 · Nov 29, 2013

Or refer here for a similar thread which I answered: http://www.tomshardware.com/answers/id-1905058/black-screen-install-xfx-7750.html#12061637

rounakr94 · Nov 29, 2013

You disable onboard GPU from bios.
http://m.wikihow.com/Disable-Onboard/Integrated-Video-On-Your-Computer

gotl · Nov 29, 2013

rounakr94 :

I did everything you said. It's still not working.
Is it RAM problem? I have 8GB ram and 600W power supply.

rounakr94 · Nov 30, 2013

R9 270X requires two 75w pci e power cables, did you connect them all?
If you dont have two connetors then you can always use this: http://www.ebay.com/itm/3-5-6-Pin-PCI-Express-PCIe-Power-Adapter-Cable-Dual-Molex-Power-into-a-PCIe-/190982994848 Though I recommend you get a new psu.

gotl · Nov 30, 2013

rounakr94 :

I have a 600w HP psu that have the power connector for the GPU. 2 6-pins, one labelled P10 and the other P11.
Actually it was shipped together with those molex->PCIe cable already.
Just want to summarize things up: I have no problem with the card installing or stuff, except for the fact that:
1. The fan always stopped 3 or 4 seconds after booting up, then it continued spinning without any problem afterward.
2. I'm trying to install a MSI R9 270x right now

Inertia01 · Nov 30, 2013

could possibly be a faulty card. You said you have installed it correctly and the 6 pins adapters are connected but is the card fully seated in the pcie slot?

gotl · Nov 30, 2013

Inertia01 :

Yes, and the fans are running fine (except for a 2 seconds stop after boot)

Inertia01 · Nov 30, 2013

gotl :

what is your power supply it might not be feeding the card enough power also if you can, try the card in another computer and see if the problem is still there might be a faulty card

edit seen you posted 600w that should be more then enough to run the card

gotl · Nov 30, 2013

Inertia01 :

gotl :

what is your power supply it might not be feeding the card enough power also if you can, try the card in another computer and see if the problem is still there might be a faulty card

edit seen you posted 600w that should be more then enough to run the card

that's why I'm wondering if it's my part or it's pure defective card.

Inertia01 · Nov 30, 2013

gotl :

Inertia01 :

that's why I'm wondering if it's my part or it's pure defective card.

yeh it seems like a faulty card but to eliminate that try it in another computer if one is available or take it down to your local pc shop and have them check it

rounakr94 · Nov 30, 2013

Then I am sorry to say that your has malfunctioned and needs to be replaced.

gotl · Dec 8, 2013

rounakr94 :

I returned the card and asked for a replacement, will post the result when the new card arrives

jimmydalton · Oct 12, 2014

Does the new card work? Please, I have the same problem.

Ahsan Nazir · Nov 1, 2014

I too Recently bought MSI R9 270x Hawk from Flipkart.com
And It had the Same problem, The Fans do not Spin Properly in First 30secs and No Display at All with (All Cables tried).

When i Removed the MSI R9 270x HAWK , the Onboard Graphics Automaticaly works and System boots.
And When I Re-Insert the MSI HAWK it Does not Bootup and Mouse- KeyBoard not Detected with No Display in All Cases. :heink:

Then i Removed One 6pin of 2x6pin from the Graphics Card, the System Makes Boot Sound and Mouse - Keyboard Detected.
BUT STILL NO DISPLAY SHOWN WITH ALL CABLES TRIED.

But My ATI Radeon HD 6770 works fine with My 500w CoolerMaster Thunder, When i remove MSI HAWK. :na:

Therefore I had a Local Technician Test my PSU and My System Works Completely Fine as We Speak here.
And I have Ordered a Return to Flipkart, with its 30 Days Return Policy.
Since That Particular Graphics Card i Ordered had a "Flipkart Advantage Tag "( 30 day Return Guarantee) I Hope I will Get my Replacement Soon.

Ahsan Nazir · Nov 17, 2014

Hey I replaced my Msi r9 270x Hawk and bought New Sapphire R9 270x Toxic for my Dell Xps 8300 (Oy2mrg motherboard) and it works Fine.!!
I think the Bios of Msi hawk didnot match my board. Therefore Saphire is Much better and Cooler !!!

Unable to get a new MSI R9 270X working

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