Blue Screen of Death on start up

hpchelp · Nov 30, 2013

Could anyone help?
I updated an antivirus recently and needed to restart my computer to finish it, but the blue screen stop error appears each time. I tried pressing F8 to try and start in safe mode but pressing it doesn't do anything, it goes straight to the blue screen. Here are the error details:
stop: 0X0000007E (0XC0000005, 0XA7F59B78, 0XBA4F3B80, 0XBA4F387C) mdvrmng.sys

I'd greatly appreciate help with this, thank you.

neieus · Nov 30, 2013

Well an online search says...

http://www.file.net/process/mdvrmng.sys.html
"Mdvrmng.sys is a Windows driver. A driver is a small software program that allows your computer to communicate with hardware or connected devices."

Since you are unable to boot to windows and you are unable to access safe mode your only other option would be to insert your windows disk and use the repair option. This should allow you to repair your windows files and NOT lose anything you have currently installed or saved.

hpchelp · Nov 30, 2013

One more question though.. What kind of a disc is that windows disc? Is it a CD?...

hpchelp · Nov 30, 2013

Btw thank you for your answer neieus.

Where could I get that disc if I don't have it?

hpchelp · Nov 30, 2013

Update!
I tried again, and actually managed to get my computer to start in safe mode. Now, what can I do to fix the error that occurred (I assume it's a problem with the mdvrmng.sys drive)?

neieus · Nov 30, 2013

If you haven't already done so and since you have it in safe mode you could do a system restore to go back before you updated the antivirus.

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Blue Screen of Death on start up

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