Please help, New graphics card is not showing

Toggle sidebar Toggle sidebar
C

Casey Thomas

Honorable
Nov 30, 2013
12
0
10,510
I have recently bought a new graphics card for my PC (AMD Radeon HD 7770 1GHz) it is windows 8 compatible. I have looked on other forums about the PCIe buss x16 being backwards compatible but no signal to my monitor is coming through or being read in my BIOS or system information.

My old graphics card (AMD Radeon 8470D) works fine.

I have looked at the BIOS buss info which is ( smbios version - 2.7) and my other spec is (AMI 80.35, 10/07/2013)

there is no update for my BIOS as i have look on company website. My computer is a (HP Pavilion 500-141ea)
which also has an AMD A8 processor and a MSI motherboard for all spec see

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03936079

I am really stumped as to why it is not working, also i have a corsair PSU CX600M which should be plentlyfull for my system and also i have 12gig RAM.

please help any suggestions would be great.

P.S. I have checked the bios and made sure it runs though my GPU and not my on-bored graphics.
 
Sort by date Sort by votes
C

Casey Thomas

Honorable
Nov 30, 2013
12
0
10,510
Hi Quilciri,
Thank you for the reply yes I had spent 6hrs Yesterday also with a friend trying to figure this out, everything is set in correctly, fan is going round and green light is on the GPU.

Thought it was a faulty card so took it back and got another one (same model)

it just doesen't show up as there is even one slotted into PCIe Express buss in the device manager?
 
Upvote 0 Downvote
C

Casey Thomas

Honorable
Nov 30, 2013
12
0
10,510




Iv posted my PC spec in a link and it says its a HD 8470 :s it says it on the box as well iv only had this PC for 1 month
 
Upvote 0 Downvote
C

Casey Thomas

Honorable
Nov 30, 2013
12
0
10,510




Iv posted my PC spec in a link and it says its a HD 8470 :s it says it on the box as well iv only had this PC for 1 month
 
Upvote 0 Downvote
C

Casey Thomas

Honorable
Nov 30, 2013
12
0
10,510


everything is all upto date with the latest drivers really confused?

OS Name Microsoft Windows 8
Version 6.2.9200 Build 9200
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name HOMEPC
System Manufacturer Hewlett-Packard
System Model 500-141ea
System Type x64-based PC
System SKU D7D35EA#ABU
Processor AMD A8-6500 APU with Radeon(tm) HD Graphics, 3500 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date AMI 80.35, 10/07/2013
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer MSI
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "6.2.9200.16442"
Username HomePC\HOMEPC\Casey
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 11.9 GB
Available Physical Memory 10.3 GB
Total Virtual Memory 15.7 GB
Available Virtual Memory 13.9 GB
Page File Space 3.80 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

just in case it helps
 
Upvote 0 Downvote
quilciri

quilciri

Splendid
Mar 16, 2012
4,104
4
23,965
- Does the video card work in another machine?

- If so, in the Bios under southbridge on your machine, there will be options for PCI-e. The options will be something like "gen1, gen2, gen3" and should be set to "gen3" by default. Try setting it to "gen1" and see if the card is recognized.
 
Upvote 0 Downvote
C

Casey Thomas

Honorable
Nov 30, 2013
12
0
10,510


No i didn't try it in a different machine, as i have no transport and he lives 18 miles away from me.

I tried looking in the BIOS for "southport" and anything similar to give me and option for Gen1, 2 or 3 but there is not anything that gives me that option.

all that is there is to disable/enable intergrated PCI, Activate SCRR* Generation :s

or maybe im just being really thick and it says something else
 
Upvote 0 Downvote
D

dsarosi

Honorable
Jan 10, 2014
1
0
10,510
Disable 'Load Optimized Defaults' in your bios. Since this is not possible since your bios doesn't show, you have to remove your new card first and insert the old one or use onboard graphics to change that setting.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom