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AMD driver wont update! Spent an hour installing and it automatically rolled back!

Last response: in Graphics & Displays
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November 30, 2013 3:32:40 PM

Okay so I've had this problem with my laptop since I got it. Updating the drivers is the biggest problem ever. I have an HP Pavilion Dv6 notebook with and AMD Radeon 7690M XT graphics card. I should also note it also has an Intel card and uses switchable graphics but I have it set to only use the AMD in BIOS. So I finally found a decent guide to update my driver here http://forums.steampowered.com/forums/showpost.php?p=32... and everything went well until I finished installing the new driver. The resolution was 800x600 and wouldn't go much higher, and under device manager it thought my card was a Radeon 6700M or something. It said I had to restart the computer to make it work but made no difference after 2 restarts. I ended up going into it to try and re install the driver and it ended up re installing the old driver 8.888etc from 2011. Even when I try to launch CCC, because that's what I need, it says I don't have an AMD driver...

I swear AMD has the worst drivers in the world. Please can anyone help me. I need to update my graphics card because all my games have terrible screen tearing and needs CCC for V-Sync as well as the fact that this driver is so outdated it's slow with games it could do better at.
November 30, 2013 3:40:31 PM

amd website should have an auto driver check to tell you what you need and will recommend the correct drivers for your laptop gpu
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November 30, 2013 3:41:59 PM

Inertia01 said:
amd website should have an auto driver check to tell you what you need and will recommend the correct drivers for your laptop gpu


That never works
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November 30, 2013 3:43:20 PM

HeadbangingLegend said:
Inertia01 said:
amd website should have an auto driver check to tell you what you need and will recommend the correct drivers for your laptop gpu


That never works


it did on my hp dv6

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November 30, 2013 3:43:43 PM

How long you had that laptop?
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November 30, 2013 3:45:46 PM

lp231 said:
How long you had that laptop?


About a year now
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November 30, 2013 3:48:59 PM

Inertia01 said:
HeadbangingLegend said:
Inertia01 said:
amd website should have an auto driver check to tell you what you need and will recommend the correct drivers for your laptop gpu


That never works


it did on my hp dv6



Just did it again. It thought I had a 6***M series card and after downloading it gives me the mobility center which always says I have the wrong hardware...
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November 30, 2013 4:01:37 PM

did some research for you on the amd website and this is what they said about mobility graphics drivers


Article Number: GPU-28041
​​The AMD Mobility Radeon™ graphics driver supplied by the notebook manufacturer is customized for the built-in display and the features and functions specific to the notebook. It is recommended to use the drivers provided by the notebook manufacturer. If installing an operating system other than the one currently supported by the notebook, the notebook may not meet all requirements. As such supported graphics drivers may not be available. The AMD Mobility Radeon Driver Verification Tool will display the following error if it fails to validate the graphics hardware. This is due to incompatible hardware/configuration in your notebook. Please contact the notebook manufacturer for assistance.
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November 30, 2013 4:12:25 PM

Okaaay well now I'm not sure what to do. I seriously need to update the drivers because it's causing trouble in most games, like Skyrim has serious screen tearing and there's no V-Sync options in the game. Another thing to note is that I know I used to have CCC on my laptop which I could use to turn V-Sync on and off but I don't have it now. Another thing is that some people mentioned getting the 12.6 driver which make the computer thinks it's a 6700M graphics card, but would this be better?
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Best solution

November 30, 2013 4:15:39 PM

try removing all your old drivers then using ccleaner to make sure they are gone once done try using the 12.6 ones and see if they will work can only try
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November 30, 2013 4:17:56 PM

Inertia01 said:
try removing all your old drivers then using ccleaner to make sure they are gone once done try using the 12.6 ones and see if they will work can only try


Okay so I before I do this, anything I should know? Should I do anything in safe mode and should I reboot after uninstalling the first driver or not reboot until I've installed the 12.6 driver?
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November 30, 2013 4:22:55 PM

use safe mode, Once you have uninstalled all the old drivers and used the cleaner reboot then install new drivers after new drivers are installed reboot again and you should be fine
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November 30, 2013 4:24:36 PM

Do a clean uninstall, reboot and then try to download/install the right drivers. I never had issues with the installation CCC after 11.xxxx, but I'm using desktop :p 
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November 30, 2013 4:25:56 PM

A year now, why not send it back for a exchange when you still had the chance?
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November 30, 2013 4:27:20 PM

Quote:
I used to have CCC

You probably uninstalled it...
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November 30, 2013 4:33:48 PM

Your better off not updating it unless you keep getting BSODs. AMD drivers don't really update anything, they just fix the minimum and slap the big download button on it and expect people to be wow'ed...
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November 30, 2013 6:39:03 PM

According to the web that graphic card is a renamed HD6770M or HD6700M series.
First enable the Intel graphic in the bios.
Go to AMD.com and find the desktop drivers.
Download and Install
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