New Toshiba laptop not charging, problem with battery?

About two weeks ago i got a new Toshiba Satellite C55-A. The power cord is working perfectly fine, but the battery is not charging. I noticed about 3 or 4 days ago that the laptop would not charge over 40 percent, than last night i unplugged it and right when i got a notification for low battery, i plugged it back in and it has been at 11% since. i know the charger is fine, because when i removed the battery the laptop remained on. Does anybody know whats wrong, or what i can do to fix it? (By the way i am fairly inexperienced with computers and the terms, and short on funds to go buy something to fix it)
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More about toshiba laptop charging problem battery
  1. Your power supply might be fryed? The battery might be bad. Take it to Toshiba customer support for repair and they'll fix it and diagnose the problem.
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