Blue ( or black.. ) Screen of Death while playing games

JM75 · Dec 2, 2013

Hi everyone, I was hoping someone would give me a crackdown on the problem I'm facing.

So, prior to my current problems I had horrible BSoD, they would occur if I played anything from an online Java based game to a high graphic modern or even old simple game. The computer would just randomly shut down and I would get the BSoD message. I simply just reinstalled Windows 7 because I could find no fix for those crashes.

Current Problem, So after I reinstalled Windows, everything is fine and when I started playing games, I get a BSoD but I don't get the blue screen, it just goes black. Depending on the game the crash can occur anywhere from 15 minutes in to a few hours.

I have updated all my drivers, I even bought a program called Driver Reviver to make sure I wasn't missing a single driver that wasn't updated.

Here is the message I'm getting

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 3073

Additional information about the problem:
BCCode: 7f
BCP1: 00000000
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\120213-22136-01.dmp
C:\Users\Sony\AppData\Local\Temp\WER-78203-0.sysdata.xml

Here are my computer specs

Time of this report: 12/2/2013, 10:05:59
Machine name: SONY-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: Arabic (Regional Setting: Arabic)
System Manufacturer: Sony Corporation
System Model: VGN-FW55MF_B
BIOS: BIOS Date: 05/09/08 11:12:06 Ver: 08.00.10
Processor: Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz (2 CPUs), ~2.5GHz
Memory: 4096MB RAM
Available OS Memory: 3040MB RAM
Page File: 1712MB used, 4364MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11

--------------
Display Devices
---------------
Card name: ATI Mobility Radeon HD 4650
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x9480)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9480&SUBSYS_9035104D&REV_00
Display Memory: 1769 MB
Dedicated Memory: 506 MB
Shared Memory: 1263 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: MS_0000
Native Mode: 1600 x 900(p) (59.999Hz)
Output Type: Internal

Really would be so grateful if anyone could help me out and tell me how to fix this problem. Thanks

smorizio · Dec 2, 2013

run memtest86 from a boot disk see if you have bad stick of ram. run hardware monitor to check your cpu and gpu temps. open the case blow the dust out and check that the gpu and cpu fan are moving fine. (if the pc a few years old you may have a bad cap in the power supply. a lot of pre built pc used cheap and under sized power supply. if you have a test unit try using it and see if the pc still shuts down.

JM75 · Dec 2, 2013

I'm using a laptop, a Sony Vaio

games_maxed · Dec 2, 2013

I would recommend trying the memtest and checking the temps like smorizio said. You could also run a checkdisk to scan for bad sectors on your hard drive. But since you're having crashes just showing black screens, I would suspect a temperature issue. You might try getting into the BIOS and finding a setting for hardware health that will shut down your system at a certain CPU temp. Just so you get an idea of the cause. And @smorizio his computer is a laptop, hence the mobility GPU and the fact that Sony manufactured it, so power supply shouldn't be an issue. If your temps are too high, it's probably a problem with your fans/heatsink being a bit clogged with dirt, hair, whatever. So you may have to flip it over and open some hatches to get into it and just blow the hell out of it with as much air force as you can bring. An industrial air compressor would even work, that's normally what I use.

JM75 · Dec 2, 2013

I apperciate you guys getting back to me. @Games_Maxed, I'm almost certain it has to be overheating due to the fact before I came to these forums almost all searches resulted onto overheating. Also, if I'm playing a game with low graphics ( say like Godfather II ) the game can go hours without crashing. If I'm playing AC4 the game will go max 30 minutes. I downloaded a temperature reader and my average temp. without any games is around 50 - 59 C'. Any other advice besides cleaning with an air compressor? If I put a normal fan or use one of those laptop fan trays?

Also I'm having trouble entering BIOS.. Supposedly from searching I press F2 before windows boots but it just brings me to a utility sort of page with only security options and what not. I'd like to change the speed of my fans / change the temperature it shuts down at.

JM75 · Dec 2, 2013

Alright, its defiantly overheating causing the issue. I've been playing a few hours now by monitoring my temperature. It averages 70 C' in the game, if it hits 80 or over the program alerts me and I alt-tab the game until it goes back down to 70.

games_maxed · Dec 2, 2013

JM75 :

Alright I'm glad you checked that, the next thing I was going to ask is for you to check your temps while playing. 80 actually isn't that bad for a laptop but maybe Sony builds theirs to crash at lower temps, which isn't really a bad thing.

If you can't get into the BIOS, it's probably because Sony locked it. There's ways around this but you'd have to read about it. I wouldn't worry about it though. Your main concern is cleaning it, as that's most certainly the root of the issue.

If you don't have a source of high air pressure, you need power it off, turn it over and pull the battery out and flip it back over to press the power button and drain the system of any power that still lingers. If you don't do this, you can often cause static electricity that can ruin your mobo. Then flip it back over and start removing screws. You might need to watch a video on taking apart your specific model of laptop. Once you remove some of the pannels, like the ones covering the RAM, hard drive and fans, you should be able to see if your system is dirty. If it is, you need some sort of compressed air. You could even get some of the canned dust remover from wal-mart if nothing else. Just blow it out the best you can. You could even try removing your keyboard (if it's removable) and cleaning that out. I once got a laptop to work on that came out of a house with cats in it. The guy said his keyboard would work about half the time. I removed the keyboard and the bottom of it was like wax paper that was just used on a gorilla. It was bad. That's how easy it is for your system to get dirty.

I wouldn't recommend wasting money on a laptop fan tray, this is a problem within your laptop. Once you clean it, you shouldn't have anymore overheating issues and if you do, then there's something else wrong. But we'll see about it.

JM75 · Dec 2, 2013

I actually have dogs that shed a lot so that will be the answer. I'll take the laptop over to a friend who knows how to open them better than I do. Thank you so much Games_Maxed! Helped me a lot, best answer for my solution. Cheers!

games_maxed · Dec 2, 2013

No problem! Yeah, good idea to take it to your friend if you're not confident! Better safe than sorry after all. With shedding dogs in the house I can say I'm 99% sure this is the problem and you'll see a huge improvement in performance as soon as the cleaning is done. If for any reason the probelm persists after blowing it out, let me know. Good luck! Cheers to you too!

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