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Asus HD7770 causing problems

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  • Asus
  • Drivers
  • Graphics
Last response: in Graphics & Displays
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December 2, 2013 3:55:57 AM

Hello everyone!
Two weeks ago I bought Asus HD7770-1GD5..for the first week I had grey screen with vertical stripes once a day, probably because of the old drivers. A week ago I updated the latest drivers, and the problem was gone, but the new one appeared. The screen wo9uld freeze and then shut down, after a few seconds turn on again and the aero would be disabled, and it would repeat couple of times, leaving a 4-5 video hardware errors in windows reliability history (all of them live kernel event 1033), and sometimes a couple of window desktop manager stopped working..

psu is 560w, i5 3570k, 8gb ram..
interesting thing is that it never happened during playing games,even for hours, it always happened using Chrome and googling, on facebook, youtube etc..

any possible solutions?

More about : asus hd7770 causing problems

December 2, 2013 5:26:14 AM

I don't know if its with all kind of asus cards, but on some their VRMs are bad and cause artifacts. You probably have one of those bad vrm cards... You should try to refund/return it (if I'm right :D )
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December 2, 2013 5:33:22 AM

could the psu cause these kind of problems? it's 560w, but it's blueberry, so I doubt it even can get 400w out of it?
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December 2, 2013 5:53:32 AM

I don't know that brand and Google doesn't find anything about it... Doesn't sound to pricy??
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December 2, 2013 6:01:32 AM

seems like that PSU is not supplying your card enough power i have never heard of blueberry brand and would recommend swapping it out for a brand name 550-600w like Antec,Seasonic,OCZ,Corsair. If you do swap PSU and it doesnt fix your problems it could be a DOA card and get it refunded for another branded 7770 plus side would be you have a decent PSU then
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December 2, 2013 6:15:49 AM

this is the psu: http://www.blueberry-eu.com/index.php?mact=Products,cnt...

I've read on some forums that it cannot give more than 400w, although it says 560..and 12V is just 16A (6 pin needed for gpu), could that be the problem? Because when I get it out and run on Intel HD 4000 everything is fine.

So, it's either faulty card or weak psu..but what confuses me, nothing ever happened while playing games 3-4 hours on 1080p..it always happens browsing the net
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December 2, 2013 6:48:30 AM

is your java up to date ? if so i am leaning toward that PSU being the issue also when you updated your drivers did you completely remove them using ccleaner? could also be conflicting drivers
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December 2, 2013 7:00:08 AM

everything is up do date..I had drivers and catalyst that came with the card, then I just installed the new catalyst suite which contains the new driver (so now I have rollback driver option), and the problem with grey screen with vertical lines is gone, but now it freezes, turns off monitor, ann when it turns on again the aero is off..all happening when card is not used that much, I'm usually playing NBA 2k14 2-3 hours a day on max settings and never had problems
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December 2, 2013 10:08:48 AM

Looks like the power supply is bad quality -- The first google result has a shop which has the power supply and a user complaining that it's getting hot, and the shop recommending he getting a cooler master thunder 500W.
It could be time for you to get a decent PSU.
16A is low for a graphics card to be installed -- it may happen that one fine day it'll just die on you.
Also, if the PSU is not good quality, it delivers bad quality power to your components, shortening their life.
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December 2, 2013 11:07:54 AM

cst1992 said:
Looks like the power supply is bad quality -- The first google result has a shop which has the power supply and a user complaining that it's getting hot, and the shop recommending he getting a cooler master thunder 500W.
It could be time for you to get a decent PSU.
16A is low for a graphics card to be installed -- it may happen that one fine day it'll just die on you.
Also, if the PSU is not good quality, it delivers bad quality power to your components, shortening their life.


Tommorow I'll go see what can I get. It's hard to get quality brands here..I could get something like this, would it be worth buying? http://www.chieftec.eu/en/psus/smart-series/gps-600a8.h...
or this, although it has 23A instead of chieftecs 46? http://www.lc-power.de/index.php?id=45&L=1
So this kind of problems can occur because of bad quality power? Because either it's that, or the card is faulty, but I assume it's bad quality psu, because without it everything runs smooth, and it has for almost a year before I got 7770.
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a b Ĉ ASUS
a b \ Driver
December 2, 2013 11:27:10 AM

Did anyone notice the PSU only has 16A
That's only 192 watts on +12v! some "560w" PSU
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December 2, 2013 11:29:32 AM

Mashche66 said:
cst1992 said:
Looks like the power supply is bad quality -- The first google result has a shop which has the power supply and a user complaining that it's getting hot, and the shop recommending he getting a cooler master thunder 500W.
It could be time for you to get a decent PSU.
16A is low for a graphics card to be installed -- it may happen that one fine day it'll just die on you.
Also, if the PSU is not good quality, it delivers bad quality power to your components, shortening their life.


Tommorow I'll go see what can I get. It's hard to get quality brands here..I could get something like this, would it be worth buying? http://www.chieftec.eu/en/psus/smart-series/gps-600a8.h...
or this, although it has 23A instead of chieftecs 46? http://www.lc-power.de/index.php?id=45&L=1
So this kind of problems can occur because of bad quality power? Because either it's that, or the card is faulty, but I assume it's bad quality psu, because without it everything runs smooth, and it has for almost a year before I got 7770.


Dont know anything about that brand of PSU but looking that it has 46A / 552W on the 12v rail it should work with that card fine :) 

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December 2, 2013 11:39:09 AM

smeezekitty said:
Did anyone notice the PSU only has 16A
That's only 192 watts on +12v! some "560w" PSU


You wanna know something weirder? Their 420W variant only has 10A.
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December 2, 2013 11:51:50 AM

Mashche66 said:

Tommorow I'll go see what can I get. It's hard to get quality brands here..I could get something like this, would it be worth buying? http://www.chieftec.eu/en/psus/smart-series/gps-600a8.h...
or this, although it has 23A instead of chieftecs 46? http://www.lc-power.de/index.php?id=45&L=1
So this kind of problems can occur because of bad quality power? Because either it's that, or the card is faulty, but I assume it's bad quality psu, because without it everything runs smooth, and it has for almost a year before I got 7770.

You're mistaken -- That is a multi-rail PSU.
If there is a multirail PSU, then it has separate 12v rails, which in this case deliver 23 A for the first and 25 for the second.
Both the rails deliver 500W maximum, or a current of 41.66A maximum.
In a case where the max combined wattage of the rails is not given, just add the currents and take 80% of that, which gives 23+25 *80/100 = 38.4A, which is a little on the lower side, but still good enough.

Anyway, long story short, the thing is that the PSU's you've shown deliver plenty of current. You could go for either of them.
Other things to look for is ripple, electrical noise etc, but that is all geeky mumbo-jumbo and that is not given on the specifications page -- you can look for a review of your psu to be sure of those things. They test in real-world conditions and tell you if the power supply indeed delivers what it says.
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December 2, 2013 11:54:22 AM

cst1992 said:
smeezekitty said:
Did anyone notice the PSU only has 16A
That's only 192 watts on +12v! some "560w" PSU


You wanna know something weirder? Their 420W variant only has 10A.


Ouch!! thats bad but i guess what do you expect with a brand named blueberry...

I would say 100% PSU problem take that blueberry out and replace it with that one you mentioned earlier that has 46 amps on the 12v rails

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December 2, 2013 12:03:35 PM

Both are good enough in my opinion.
Inertia01 said:

Ouch!! thats bad but i guess what do you expect with a brand named blueberry...


+1 to that! haha
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December 2, 2013 12:18:21 PM

Inertia01 said:
cst1992 said:
smeezekitty said:
Did anyone notice the PSU only has 16A
That's only 192 watts on +12v! some "560w" PSU


You wanna know something weirder? Their 420W variant only has 10A.


Ouch!! thats bad but i guess what do you expect with a brand named blueberry...

I would say 100% PSU problem take that blueberry out and replace it with that one you mentioned earlier that has 46 amps on the 12v rails



I hope I'll get something if not tommorow then by the end of the week..I knew the psu wasn't good, but it worked well on a system without a gpu..now with the 7770, I'm asking too much out of a blueberry I guess :D 
Hope everything will work great when blueberry gets out, I'll post the result here, so future blueberry customer knows what to expect :D  (I really hope blueberry doesn't beat me and the problem persists with a new psu LOL)
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Best solution

December 2, 2013 12:22:01 PM

Getting a new PSU will mean a LOT of things.
Higher Efficiency. Lower Temperatures. Higher Stability.
If the problem does persist, then RMA the card and get a replacement.
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December 2, 2013 12:22:38 PM

Mashche66 said:
Inertia01 said:
cst1992 said:
smeezekitty said:
Did anyone notice the PSU only has 16A
That's only 192 watts on +12v! some "560w" PSU


You wanna know something weirder? Their 420W variant only has 10A.


Ouch!! thats bad but i guess what do you expect with a brand named blueberry...

I would say 100% PSU problem take that blueberry out and replace it with that one you mentioned earlier that has 46 amps on the 12v rails



I hope I'll get something if not tommorow then by the end of the week..I knew the psu wasn't good, but it worked well on a system without a gpu..now with the 7770, I'm asking too much out of a blueberry I guess :D 
Hope everything will work great when blueberry gets out, I'll post the result here, so future blueberry customer knows what to expect :D  (I really hope blueberry doesn't beat me and the problem persists with a new psu LOL)


Hahah no worries and looking at them blueberry specs i will be safe to say replacing it should fix your issues ill be very surprised if it isn't the problem :)  Good luck
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December 2, 2013 12:35:33 PM

Thank You very much guys..

P.S. Because of a mobo that has 2 gpu slots-crossfire, what would be the minimum psu for that system? if it wouldn't be too much money to add for it, I'd recalculate what would be the best for my pc and my budget :) 
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December 2, 2013 12:38:22 PM

I don't know exactly, but the PSU also needs crossfire compatibility if you wanna go down that road.
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December 2, 2013 12:41:18 PM

Mashche66 said:
Thank You very much guys..

P.S. Because of a mobo that has 2 gpu slots-crossfire, what would be the minimum psu for that system? if it wouldn't be too much money to add for it, I'd recalculate what would be the best for my pc and my budget :) 


The mentioned PSU you looked at would be sufficient for a crossfire board with your current system/gpu just make sure if you buy a new motherboard that it has an 1155 socket to match your i5 3570k cpu :) 

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December 2, 2013 1:23:07 PM

Inertia01 said:
Mashche66 said:
Thank You very much guys..

P.S. Because of a mobo that has 2 gpu slots-crossfire, what would be the minimum psu for that system? if it wouldn't be too much money to add for it, I'd recalculate what would be the best for my pc and my budget :) 


The mentioned PSU you looked at would be sufficient for a crossfire board with your current system/gpu just make sure if you buy a new motherboard that it has an 1155 socket to match your i5 3570k cpu :) 



The LC POWER one because Chieftec doesn't have 2 6-pin connectors?
I have MSI ZH-77A-G41 :) 
Now I'm in a dilemma if those two PSU's get available which one to buy..considering I only have one 7770 for now, would LC POWERs' one 12V 23A supply less power to the 7770 compared to a Chieftec's 46A?(I'd use the second LC powers' 12V 23A if I get another gpu?)
I'm a noob about these things, thank you for your patience :/ 
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December 2, 2013 1:33:36 PM

Mashche66 said:
Inertia01 said:
Mashche66 said:
Thank You very much guys..

P.S. Because of a mobo that has 2 gpu slots-crossfire, what would be the minimum psu for that system? if it wouldn't be too much money to add for it, I'd recalculate what would be the best for my pc and my budget :) 


The mentioned PSU you looked at would be sufficient for a crossfire board with your current system/gpu just make sure if you buy a new motherboard that it has an 1155 socket to match your i5 3570k cpu :) 



The LC POWER one because Chieftec doesn't have 2 6-pin connectors?
I have MSI ZH-77A-G41 :) 
Now I'm in a dilemma if those two PSU's get available which one to buy..considering I only have one 7770 for now, would LC POWERs' one 12V 23A supply less power to the 7770 compared to a Chieftec's 46A?(I'd use the second LC powers' 12V 23A if I get another gpu?)
I'm a noob about these things, thank you for your patience :/ 


You will want the 46A one 23a wont be enough

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December 2, 2013 1:42:50 PM

Inertia01 said:
Mashche66 said:
Inertia01 said:
Mashche66 said:
Thank You very much guys..

P.S. Because of a mobo that has 2 gpu slots-crossfire, what would be the minimum psu for that system? if it wouldn't be too much money to add for it, I'd recalculate what would be the best for my pc and my budget :) 


The mentioned PSU you looked at would be sufficient for a crossfire board with your current system/gpu just make sure if you buy a new motherboard that it has an 1155 socket to match your i5 3570k cpu :) 



The LC POWER one because Chieftec doesn't have 2 6-pin connectors?
I have MSI ZH-77A-G41 :) 
Now I'm in a dilemma if those two PSU's get available which one to buy..considering I only have one 7770 for now, would LC POWERs' one 12V 23A supply less power to the 7770 compared to a Chieftec's 46A?(I'd use the second LC powers' 12V 23A if I get another gpu?)
I'm a noob about these things, thank you for your patience :/ 


You will want the 46A one 23a wont be enough



One last question and I'll leave You alone :)  what about 5V and 3.3V? for this Chieftec both are 20A, and for this blueberry are 25A and 16A, respectively? does that make some difference?
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December 2, 2013 2:26:07 PM

Mashche66 said:
Inertia01 said:
Mashche66 said:
Inertia01 said:
Mashche66 said:
Thank You very much guys..

P.S. Because of a mobo that has 2 gpu slots-crossfire, what would be the minimum psu for that system? if it wouldn't be too much money to add for it, I'd recalculate what would be the best for my pc and my budget :) 


The mentioned PSU you looked at would be sufficient for a crossfire board with your current system/gpu just make sure if you buy a new motherboard that it has an 1155 socket to match your i5 3570k cpu :) 



The LC POWER one because Chieftec doesn't have 2 6-pin connectors?
I have MSI ZH-77A-G41 :) 
Now I'm in a dilemma if those two PSU's get available which one to buy..considering I only have one 7770 for now, would LC POWERs' one 12V 23A supply less power to the 7770 compared to a Chieftec's 46A?(I'd use the second LC powers' 12V 23A if I get another gpu?)
I'm a noob about these things, thank you for your patience :/ 


You will want the 46A one 23a wont be enough



One last question and I'll leave You alone :)  what about 5V and 3.3V? for this Chieftec both are 20A, and for this blueberry are 25A and 16A, respectively? does that make some difference?


Yes more V to the rails on the 5v 20a combined to give you the 40a

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December 2, 2013 9:21:41 PM

Mashche66 said:

Now I'm in a dilemma if those two PSU's get available which one to buy..considering I only have one 7770 for now, would LC POWERs' one 12V 23A supply less power to the 7770 compared to a Chieftec's 46A?(I'd use the second LC powers' 12V 23A if I get another gpu?)
I'm a noob about these things, thank you for your patience :/ 


I already told you that that was NOT a 23A power supply; it was a multirail PSU, and it has a current of 41.6A, not 23 A.
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December 14, 2013 7:38:44 AM

almost 3 days with the new psu, everything is perfect, I hope it stays that way.
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December 14, 2013 11:56:08 AM

Looks like I jynxed it..constant black screen coming on and off for almost 4-5 minutes, the sound kept going on normally, had to restart it..again ended up with 15-20 video hardware error..damn
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