Solved

Usb ports not working properly

When I plug my mouse or wireless receiver into my motherboard's usb ports, the devices do not work properly. My mouse will skip and the receiver will just not pick up a wifi signal. However, when I plug them into the front ports of my case, they work perfectly. what could be the problem?
15 answers Last reply Best Answer
More about usb ports working properly
  1. Are the back ports USB 3.0?
  2. ganon11000 said:
    Are the back ports USB 3.0?


    Some of them are and some of them aren't. I've tried all of them with the same results.
  3. TheMegaBenson said:
    ganon11000 said:
    Are the back ports USB 3.0?


    Some of them are and some of them aren't. I've tried all of them with the same results.


    Have you got the latest BIOS?
  4. ganon11000 said:
    TheMegaBenson said:
    ganon11000 said:
    Are the back ports USB 3.0?


    Some of them are and some of them aren't. I've tried all of them with the same results.


    Have you got the latest BIOS?


    I think I do, how would I check?
  5. Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
    If you enter bios the current BIOS version is usually listed.
  6. ganon11000 said:
    Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
    If you enter bios the current BIOS version is usually listed.


    I will try that when I get home and then I will get back to you, thank you for your help. I really appreciate it.
  7. ganon11000 said:
    Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
    If you enter bios the current BIOS version is usually listed.


    TheMegaBenson said:
    ganon11000 said:
    Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
    If you enter bios the current BIOS version is usually listed.


    I will try that when I get home and then I will get back to you, thank you for your help. I really appreciate it.


    I updated the BIOS with no luck.
  8. TheMegaBenson said:
    ganon11000 said:
    Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
    If you enter bios the current BIOS version is usually listed.


    TheMegaBenson said:
    ganon11000 said:
    Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
    If you enter bios the current BIOS version is usually listed.


    I will try that when I get home and then I will get back to you, thank you for your help. I really appreciate it.


    I updated the BIOS with no luck.


    There is a very rare chance that the fuse for the back USB ports has blown. If this is the case, you will need a new motherboard. You could also buy a USB PCI card.
  9. ganon11000 said:
    TheMegaBenson said:
    ganon11000 said:
    Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
    If you enter bios the current BIOS version is usually listed.


    TheMegaBenson said:
    ganon11000 said:
    Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
    If you enter bios the current BIOS version is usually listed.


    I will try that when I get home and then I will get back to you, thank you for your help. I really appreciate it.


    I updated the BIOS with no luck.


    There is a very rare chance that the fuse for the back USB ports has blown. If this is the case, you will need a new motherboard. You could also buy a USB PCI card.


    Is there a way to troubleshoot that?
  10. TheMegaBenson said:
    ganon11000 said:

    There is a very rare chance that the fuse for the back USB ports has blown. If this is the case, you will need a new motherboard. You could also buy a USB PCI card.


    Is there a way to troubleshoot that?


    Is there any errors in the USB section of device manager?
    (Start -> right click on computer / my computer -> Manage -> Device Manager -> Universal Serial Bus Controllers)
  11. ganon11000 said:
    TheMegaBenson said:
    ganon11000 said:

    There is a very rare chance that the fuse for the back USB ports has blown. If this is the case, you will need a new motherboard. You could also buy a USB PCI card.


    Is there a way to troubleshoot that?


    Is there any errors in the USB section of device manager?
    (Start -> right click on computer / my computer -> Manage -> Device Manager -> Universal Serial Bus Controllers)


    It says all of them are working properly.
  12. TheMegaBenson said:

    It says all of them are working properly.


    In that case are the ports physically fine?
  13. ganon11000 said:
    TheMegaBenson said:

    It says all of them are working properly.


    In that case are the ports physically fine?


    Yes, the weird thing is that I have a controller and keyboard plugged into them with no problems.
  14. Best answer
    Is there a updated driver for USB / Chipset on the manufacturers page?
  15. ganon11000 said:
    Is there a updated driver for USB / Chipset on the manufacturers page?


    This worked!!! Holy moly! Thank you!! It means a lot!
Ask a new question

Read More

Motherboards Mice USB