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Usb ports not working properly

Last response: in Motherboards
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December 2, 2013 7:21:45 AM

When I plug my mouse or wireless receiver into my motherboard's usb ports, the devices do not work properly. My mouse will skip and the receiver will just not pick up a wifi signal. However, when I plug them into the front ports of my case, they work perfectly. what could be the problem?
a b V Motherboard
December 2, 2013 8:12:22 AM

Are the back ports USB 3.0?
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December 2, 2013 12:01:02 PM

ganon11000 said:
Are the back ports USB 3.0?


Some of them are and some of them aren't. I've tried all of them with the same results.
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a b V Motherboard
December 2, 2013 12:08:56 PM

TheMegaBenson said:
ganon11000 said:
Are the back ports USB 3.0?


Some of them are and some of them aren't. I've tried all of them with the same results.


Have you got the latest BIOS?
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December 2, 2013 12:13:47 PM

ganon11000 said:
TheMegaBenson said:
ganon11000 said:
Are the back ports USB 3.0?


Some of them are and some of them aren't. I've tried all of them with the same results.


Have you got the latest BIOS?


I think I do, how would I check?
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a b V Motherboard
December 2, 2013 1:10:56 PM

Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
If you enter bios the current BIOS version is usually listed.
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December 2, 2013 1:27:17 PM

ganon11000 said:
Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
If you enter bios the current BIOS version is usually listed.


I will try that when I get home and then I will get back to you, thank you for your help. I really appreciate it.
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December 2, 2013 6:18:05 PM

ganon11000 said:
Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
If you enter bios the current BIOS version is usually listed.


TheMegaBenson said:
ganon11000 said:
Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
If you enter bios the current BIOS version is usually listed.


I will try that when I get home and then I will get back to you, thank you for your help. I really appreciate it.


I updated the BIOS with no luck.
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a b V Motherboard
December 3, 2013 2:38:12 AM

TheMegaBenson said:
ganon11000 said:
Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
If you enter bios the current BIOS version is usually listed.


TheMegaBenson said:
ganon11000 said:
Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
If you enter bios the current BIOS version is usually listed.


I will try that when I get home and then I will get back to you, thank you for your help. I really appreciate it.


I updated the BIOS with no luck.


There is a very rare chance that the fuse for the back USB ports has blown. If this is the case, you will need a new motherboard. You could also buy a USB PCI card.
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December 3, 2013 6:39:47 AM

ganon11000 said:
TheMegaBenson said:
ganon11000 said:
Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
If you enter bios the current BIOS version is usually listed.


TheMegaBenson said:
ganon11000 said:
Google the motherboard model number -> go to the relevant official website (ASUS, ASRock, ECS, MSI, GIGABYTE etc..) -> click support / download then bios. From here you can see which is the latest bios version.
If you enter bios the current BIOS version is usually listed.


I will try that when I get home and then I will get back to you, thank you for your help. I really appreciate it.


I updated the BIOS with no luck.


There is a very rare chance that the fuse for the back USB ports has blown. If this is the case, you will need a new motherboard. You could also buy a USB PCI card.


Is there a way to troubleshoot that?
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a b V Motherboard
December 3, 2013 6:45:58 AM

TheMegaBenson said:
ganon11000 said:

There is a very rare chance that the fuse for the back USB ports has blown. If this is the case, you will need a new motherboard. You could also buy a USB PCI card.


Is there a way to troubleshoot that?


Is there any errors in the USB section of device manager?
(Start -> right click on computer / my computer -> Manage -> Device Manager -> Universal Serial Bus Controllers)
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December 4, 2013 10:43:53 AM

ganon11000 said:
TheMegaBenson said:
ganon11000 said:

There is a very rare chance that the fuse for the back USB ports has blown. If this is the case, you will need a new motherboard. You could also buy a USB PCI card.


Is there a way to troubleshoot that?


Is there any errors in the USB section of device manager?
(Start -> right click on computer / my computer -> Manage -> Device Manager -> Universal Serial Bus Controllers)


It says all of them are working properly.
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a b V Motherboard
December 4, 2013 10:48:16 AM

TheMegaBenson said:

It says all of them are working properly.


In that case are the ports physically fine?
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December 4, 2013 12:24:52 PM

ganon11000 said:
TheMegaBenson said:

It says all of them are working properly.


In that case are the ports physically fine?


Yes, the weird thing is that I have a controller and keyboard plugged into them with no problems.
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Best solution

a b V Motherboard
December 4, 2013 1:00:40 PM

Is there a updated driver for USB / Chipset on the manufacturers page?
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December 4, 2013 5:46:24 PM

ganon11000 said:
Is there a updated driver for USB / Chipset on the manufacturers page?


This worked!!! Holy moly! Thank you!! It means a lot!
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!