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MSI z87 gd65 usb issue

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  • Computers
  • USB
  • Motherboards
Last response: in Motherboards
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December 3, 2013 4:17:06 PM

So I purchased this motherboard as part of a new computer I had built about a month ago. The problem I'm having is the USB ports will not recognize certain devices (a steelseries merc stealth keyboard, a wireless network adapter, a usb wired network adapter). It says "USB Device Not Recognized" and tells me to replug it in and if it doesn't work, replace the device. I plugged the keyboard into a separate laptop running Windows 7 Ultimate 64 (same as my computer) and it worked fine.

The confusing part is other USB products work just fine. It recognizes and installs my gaming mouse, two different keyboards, and a gaming headset.

I have unplugged my computer's power from the wall for an hour, uninstalled the usb host controller, uninstalled the usb hubs from device manager, updated the controller software to the latest drivers, checked my bios to make sure my USB had legacy support on it, turned my power option to high and disabled the USB selective suspend setting. Any help would be really appreciated.

More about : msi z87 gd65 usb issue

a c 1799 V Motherboard
December 3, 2013 9:05:35 PM

Check for mobo driver updates and a BIOS update, have seen this on a number of MSI mobos, their drivers I think are in part otblame but could in part be the ports themselves have run into a couple with complete USB port failures (as have others) (a big part of the reason I won't build on MSI is their poor QC)
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December 4, 2013 5:41:18 AM

I've loaded the latest drivers and BIOS and it still only recognizes certain USB devices. Is it possible for a USB to work with certain devices and still be malfunctioning? Should I consider an exchange of the motherboard?
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a c 1799 V Motherboard
December 4, 2013 7:40:31 AM

I'd consider it, that or get a different brand....If you can take multiple devices that don't work and they are fine on other rigs, then it's more likely the mobo proper (individual mobo) or their drivers
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December 4, 2013 8:40:27 AM

Is it common for USB ports to recognize some hardware and not others and it turn out to be a problem with the motherboard hardware?
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a c 1799 V Motherboard
December 4, 2013 1:04:59 PM

I've occasionally had an oddball USB that isn't read by a port (normally an older item) but rather rare, and I still have some old, old flash drives and other odds and ends
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