Hard Drive disappeard in Explorer but still shows up in Disk Management

Garwalker

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Dec 3, 2013
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I recently built a PC and have a 128 GB SSD as my bootable drive and a 3 TB seagate Hard drive as my secondary drive. I am running Windows 8.1. The PC has been running for 2 months with no issues.

Yesterday after doing a reboot, the drive disappeared in Windows Explorer. When I go to Disk Management, the drive is Online under Disk 1. It is labeled as Storage Pool, Healthy (Storage Spaces Protective Partition). The top of the box is dark blue. When I right click on the drive, all fields are greyed out with the exception of Help.

Troubleshooting Steps so far.
1. I rebooted
2. I reseeded the SATA and power cable
3. I removed hard drive and used a SATA to USB adapter. I attached it to the computer and then a second computer. I got the same results on both
4. Reinstalled the hard drive and tried reinstalling the drivers.
5. Went to Manage Storage Spaces and saw error Unrecognized configuration;reset drive. I did not try to reset drive due to not wanting to lose contents.
6. Downloaded SeaTools for Windows. All tests that I run for this drive pass. (SMART Check, Short Drive Self Test, Short Generic, Long Generic, Fix All {Fast,Long})

Any ideas on what else I can do? Thanks
 
Solution
If you 'read' the files and they were corrupt that is because the drive failed. There is no 'get it back', that is 'what is stored on the drive' now. Your lucky to gotten what you did most lost the entire contents.

The drive has failed, and if under warranty you can get a RMA on it, but otherwise you need to spring for a new on.

avjguy2362

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Jun 21, 2012
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They may have a more specific program which will replace the firmware on the drive. Hopefully, only the directory is bad and the content is still there. I had this problem with a Seagate drive and lost everything because they came out with this fix a few days after I sent it in for replacement! You may want to call them if you can't find a firmware fix for your drive.
See if your drive is on this list:
http://support.seagate.com/firmware/fts_drive_check_en.html
 

Garwalker

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Dec 3, 2013
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My hard drive firmware is up to date an unfortunately my drive was not one of the types listed. It did suggest downloading a newer version of Seatools but I had the same results.
 

Garwalker

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Dec 3, 2013
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The contents do show up. I've tried recovery software and most of the files transferred over but there are some corrupted videos and pictures that I'd really like to get it back.

The drive was less than half full so it should not have had data beyond the 2.2TB mark.
 
If you 'read' the files and they were corrupt that is because the drive failed. There is no 'get it back', that is 'what is stored on the drive' now. Your lucky to gotten what you did most lost the entire contents.

The drive has failed, and if under warranty you can get a RMA on it, but otherwise you need to spring for a new on.
 
Solution