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Display Driver stopped responding and has recovered

Last response: in Graphics & Displays
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December 3, 2013 9:59:13 PM

When running games the computer screen freezes and shows squares on the screen. It then flashes to a black screen. Sometimes it will recover and display the message on the bottom right corner of the screen, "Display Driver stopped responding and has recovered". Other times it would completely freeze and I would need to force shut down the computer.

Here's what it looks like. Here's the picture
System
Display

I'm not too good with computers but it would be great if I could fix the problem with some help.
a b U Graphics card
a b À AMD
December 3, 2013 11:36:51 PM

Yeah that is a low end GPU, so first I would ask what games are causing it, second I would suggest you lower your graphics levels in them, third blow out the vents, fans, etc. inside the case with canned air, and lastly monitor your CPU and GPU temps, what do you get on those?
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a b U Graphics card
December 4, 2013 5:43:20 AM

The 5800 cards are already low end? Technology evolves fast...Any chance that it's overclocked? Agree with Tom on checking temperatures and cleaning up dust as that is likely an issue.
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a b U Graphics card
a b À AMD
December 4, 2013 2:00:46 PM

Yeah 5 year old video cards are very low end, especially after 4 years a PC is already too old to support the next gen of software / hardware demands that people plan the following year (5) to buy a new computer.
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December 5, 2013 2:45:51 AM

Thanks for the response. I forgot to mention that the graphics in the game goes all bad sometimes but the computer doesn't freeze.
Here's what it looks like. http://imgur.com/gYhpWAh
I somewhat managed to get rid of the dust in the computer. The game i'm playing is 'Age of Wushu'.
These are the system requirements. http://www.ageofwushu.com/material/view/57
I turned the graphics levels to minimum but the problem still occurs.
The CPU and GPU temperatures I get when running the game are these.
CPU : http://imgur.com/crBFXHw,pGj6h5B
GPU : http://imgur.com/crBFXHw,pGj6h5B#1

Sorry for the late reply, took a while to figure out how to do all that stuff.
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a b U Graphics card
a b À AMD
December 5, 2013 9:59:08 AM

For monitoring the temps it be better to use MSI Afterburner to display while in game as well. That is 'tearing' and usually is telling us the video is having a problem (this isolates it down). You need to use a Canned air and blow out the fan / heating grill over the card and for the PSU vents, as well as the CPU. Reseat the GPU and make sure it is firmly set down. Then best to uninstall the drivers, run Driver Sweeper to remove ALL ATI drivers, then download the latest (it is at the bottom of the webpage, 13.11) and reinstall.

Let us see if these help get things on track.
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December 5, 2013 3:30:56 PM

@Tom Tancredi : "Then best to uninstall the drivers, run Driver Sweeper to remove ALL ATI drivers, then download the latest (it is at the bottom of the webpage, 13.11) and reinstall."

What do you mean at the bottom of the webpage?
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a b U Graphics card
December 5, 2013 3:38:43 PM

probably you installed a beta driver which doesn't support your system
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a b U Graphics card
a b À AMD
December 5, 2013 3:52:00 PM

WakaWaka said:
@Tom Tancredi : "Then best to uninstall the drivers, run Driver Sweeper to remove ALL ATI drivers, then download the latest (it is at the bottom of the webpage, 13.11) and reinstall."

What do you mean at the bottom of the webpage?


Go to www.amd.com, click on support and then click on the Windows you have and brings you to this webpage
http://support.amd.com/en-us/download/desktop?os=Window...

IF you do not 'scroll your mouse wheel' DOWN you won't see the Beta Drivers, nor the 13.11 Catalyst Software which includes the drivers in it. Hence, "at the bottom of the webpage". Windows UPDATE doesn't update your drivers to the manufacturer's latest revision, only what MICROSOFT certifies, which may NOT support a correction or change to the driver that some 'game makers' need, for example.
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December 5, 2013 5:27:21 PM

I cleaned out the dust. Went to that webpage and downloaded the "Latest Beta Driver", Revision Number "13.11 Beta". Removed existing drivers then installed the one I downloaded. But the problem still exists when playing.
Is there anything else I could do to fix this?
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Best solution

a b U Graphics card
a b À AMD
December 5, 2013 8:02:38 PM

You didn't run Drive Sweeper after removing old driver? That would remove all AMD drivers and then install the Beta.

I would test with another video card, because at this point the only other solutions are as follows:

Uninstall the game completely, reinstall, did it resolve it (since your not saying ANY other game is affected?)
You can run a memory test, make sure the memory is working right? If not replace memory
You can run like HDTUne or another HardDrive checker software to make sure the HEALTH of the drive is okay
Wipe HardDrive with DBAN, reinstall Windows, drivers, apps. Does it occur now?
Did the HDD error when wiping/reinstall? If so HDD is failing
If you test with another video card, and problem goes away your video card is dying
That would leave (if all that didn't fail to indicate it was the problem) your PSU, CPU and Mobo as the most likely failure point (especially with a CLEAN reinstall of OS, Drivers and the game).

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