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seagate 3tb failing not sure whats happening..help!

Tags:
  • SATA
  • Seagate
  • Storage
  • Hard Drives
  • Windows 7
Last response: in Storage
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December 5, 2013 1:30:08 AM

hello toms hardware, first time post but im truely at a loss (literally) and need all the help i can get on this. ive been working on comp's for about 10 years and havent ran into this problem before. I have a 3 terabyte seagate sata 6.0 drive that currently has 300 gigs left available and it is failing. its my largest drive and ment to be a large storage drive for all my important doc and....well just about everything. i tried to access the drive yesterday only to have it very slowly pull up contents in explorer so i restarted computer (thinking maybe it was just windows acting up) and tried again and still did the same thing. i downloaded seatools and ran a short test which it passed, then ran a long test which it failed. checked the smart status and it and it failed the smart test. i can still access the drive but it studders and when trying to copy a file from it is goes from 146mb/s to 336kb/s. the drive is under warranty until 2017 so i know i can send it out for repair, my questions is what is going on with this drive and is there ANY way to save the data off of it...i need at least 2 terabytes off this drive before it dies so any temp fixes or anything would help. thanks.

im running windows 7 x64

update: just finally got hdtune to read the drive and its coming up with reallocated sector count in warning and current pending sector warning.

More about : seagate 3tb failing whats happening

a c 392 G Storage
a c 238 $ Windows 7
December 5, 2013 5:16:42 AM

You're not going to be able to do much about the speed. The slowness is due to the heads trying to re-read the bad sectors several times trying to get the data off of them. The best thing to do is to copy as many files as possible off the drive before it totally fails. This can be as easy as copy/paste in windows file explorer or by using backup software. If you use backup software, enable the option to ignore errors/bad sectors. Some of your files may already be corrupt. There isn't anything you can do about that.
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December 5, 2013 5:42:23 PM

Hawkeye22 said:
You're not going to be able to . much about the speed. The slowness is due to the heads trying to re-read the bad sectors several times trying to get the data off of them. The best thing to do is to copy as many files as possible off the drive before it totally fails. This can be as easy as copy/paste in windows file explorer or by using backup software. If you use backup software, enable the option to ignore errors/bad sectors. Some of your files may already be corrupt. There isn't anything you can do about that.


Is there a good backup software you could recommend me use anything to save as much as possible
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a c 392 G Storage
a c 238 $ Windows 7
December 6, 2013 5:07:39 AM

I've never used backup software to try and save data from a failing drive. I've always used backup software to prevent having corrupt or lost data in the first place.

Easus todo backup and acronis trueimage have sector by sector copy and ignore error features. I'm sure many others do to. The ignore errors feature is important otherwise the backup software will either take forever to complete or simply fail and throw out an error message.
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December 6, 2013 8:36:16 AM

Hawkeye22 said:
I've never used backup software to try and save data from a failing drive. I've always used backup software to prevent having corrupt or lost data in the first place.

Easus todo backup and acronis trueimage have sector by sector copy and ignore error features. I'm sure many others do to. The ignore errors feature is important otherwise the backup software will either take forever to complete or simply fail and throw out an error message.


i know what you mean, ive never had a drive fail like this on me, ususally is the click of death and i know tricks to get around that, this sucks because i can see my 3tb worth of data yet its almost impossible to access it. usually i just move file by file to a different hard drive to back up stuff important, however this was my backup drive. i have acronis runnning right now trying to recover as much as possible, but its hitting hundreds of bad sectors so its taking forever. i hope i can get some stuff off of there
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Best solution

December 6, 2013 9:44:50 AM

To my understanding, (C5) Current Pending Sector means you have bad sectors.

Bad sectors can be caused by some kind of hardware failure, either of the RW head, platters, circuitboard, combination, etc. Things like these could be because you dropped the drive once or twice, had it spinning on an uneven surface, moved it while it was reading or writing, heat, or even if you unplugged the drives incorrectly (either power or usb), or a power outage. The last two points don't cause HD failure as much as the others, but it still happens. Do you remember doing any thing listed above?

If I were you, I would just focus on transferring the data to another HDD, and not bother trying to save your current Seagate drive right now. So (1) get a new hard drive, my preference is Western Digital without using their SmartWare. (2) Use cut/paste or Acronis TrueImage to move all the data to the new drive. This will take a while with your bad drive's speed, but be patient. There's not much else you can do here. (3) Once you have all your data transferred, do another error check on the drive to see if you can fix the problems. (4) If it still bad, zero-out the Seagate and send it in : 0

Personally, I like to keep a backup of my backups in case anything like this ever happens. I'm also considering getting NAS for stable RAID 1 solution. Good luck with the data recovery! : D
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December 12, 2013 2:26:42 AM

markusaurileus said:
To my understanding, (C5) Current Pending Sector means you have bad sectors.

Bad sectors can be caused by some kind of hardware failure, either of the RW head, platters, circuitboard, combination, etc. Things like these could be because you dropped the drive once or twice, had it spinning on an uneven surface, moved it while it was reading or writing, heat, or even if you unplugged the drives incorrectly (either power or usb), or a power outage. The last two points don't cause HD failure as much as the others, but it still happens. Do you remember doing any thing listed above?

If I were you, I would just focus on transferring the data to another HDD, and not bother trying to save your current Seagate drive right now. So (1) get a new hard drive, my preference is Western Digital without using their SmartWare. (2) Use cut/paste or Acronis TrueImage to move all the data to the new drive. This will take a while with your bad drive's speed, but be patient. There's not much else you can do here. (3) Once you have all your data transferred, do another error check on the drive to see if you can fix the problems. (4) If it still bad, zero-out the Seagate and send it in : 0

Personally, I like to keep a backup of my backups in case anything like this ever happens. I'm also considering getting NAS for stable RAID 1 solution. Good luck with the data recovery! : D


i appreciate all the help, currently im using acronis to try and recover all the data i can, i built a computer that only has the failing drive and a 1.5tb drive with 700 gigs on it to try and recover some of the data and it runs all day long, at one point it was 42% complete and the archive was over 600 gigs of backed up data and for whatever reason the computer restarted and the whole thing was gone. now im having even more problems accessing the drive even through acronis, would booting up a live cd with data recovery software make a difference at this point? after i send this drive in to seagate im buying another 3tb (western digital this time) and setting up raid thats for sure! anybody have any more suggestions on how to recover this data, it dont matter how slow it is i have until 2017 to send in the drive lol
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a c 392 G Storage
a c 238 $ Windows 7
December 12, 2013 5:00:17 AM

RAID is for redundancy. It won't help against viruses and accidental file deletetions. Only a good backup will prevent data loss.
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