Corsair Vengeance 1600mhz/XMP not working

thanks, i started the RMA process, the problem is that the heat spreaders on both the modules came off, so im not really sure they will accept an RMA, meanwhile, since i cant get to 1600mhz, i adjusted the latency to 7-7-7-21 @ 1T (1333mhz), hopefully, it should provide similar performance to 9-9-9-24 @1T (1600mhz).. ran memtest and everything is stable

well i tried till 1.57v and loose timings (11-11-11-28) and nothing seems to work, kept resetting back to 1333

Wow!!, Corsair is so good, thanks for the advice COLGeek, i had a discussion with a Corsair rep, my RMA is approved, i will proceed with it tomorrow. below is my discussion with the rep if anyone is interested


"Justin G: Thank you for contacting Corsair Live Support. How may we assist you today?
You: its about my ticket no 6299306
You: i bought a dual channel kit corsair Vengeance rams 4gbx2
You: in 2011, last week 1 of them failed, and while i was testing them out, memtest failed horribly on one ram stick while the other is fine
You: i thought it could have been my ram slot so i tried testing the slots individually with each ram stick, while doing so, the heat spreaders came off
You: the thing is that i did not know that they were covered under warranty as the shop from where i bought them said it was a 1 year warranty
You: are you following me?
Justin G: Yes. Please provide pictures of the modules for further review with our Technical Support.
You: well, im not finished yey
You: yet*
You: so, since i didnt know that they were under warranty, i applied double sided adhesive on the still working ram heat spreader and repaired it
You: and then a friend told me that rams were covered under a lifetime warranty, and gave me the link to your new support website
You: so, i bought a new (single) corsair vengeance ram thinking it will work fine with the old one
You: found that they cannot run in XMP as they were different versions..
You: so i came here and asked for help/RMA
You: ive also attached a picture in the ticket 6299306
Justin G: We don't recommend mixing memories for that very reason - incompatibility issues.
You: i thought, since they were of the same clocks and speed, and same vengeance series, they would work
Justin G: Unfortunately, it's not as simple as that.
You: ive been using corsair rams from the XMS series and this is the first thats failed on me
Justin G: The IC chips must be from the same manufacturer in order for them to work flawlessly.
You: i also bought 4 XMS2s at different times and stores and they worked fine with each other, thats the main reason i thought this would work
You: and yea they work fine without enabling XMP/1600mhz
You: but running them at 667/1333 kind of moots the purpose
You: so, what suggestions can you give me
Justin G: We can certainly replace the faulty unit for a new one. Please proceed with the RMA process.
You: im a bit nervous about it because the shipping charge is quite high as i live in a remote place in India, and after sending, RMA was rejected
You: mainly because i repaired the faulty heat spreader on the good ram stick
You: are you certain that the kit will be replaced?
Justin G: Yes. You may also want to contact our partners in India, Kaizen Inforserve, and inquire if they can assist you with the RMA locally. You can contact them at IndiaService@Corsair.com.
You: it will actually be faster if i sent to you directly, as the domestic courier in india is very slow
Justin G: Okay. Please proceed with our RMA process then.
Justin G: http://********************* (dont wanna show my address)
You: oh did you check the picture i attached
Justin G: Yes, I did. As long as the warranty label is not tampered with, it should not be an issue.
You: where is the warranty label locted
You: located*
Justin G: On the other side of the heat spreaders
You: ok, you have been very helpful, thank you very much Justin, i will send the kit tomorrow
Justin G: You're welcome!"

ive entered my PIN code wrong in the shipping address, any idea where i can change it? ive looked everywhere and cant find it