The reason I ask is that I recently sent a bad Asus Sabertooth X79 mobo back to them and they stated there was "apparent end-user caused physical damage to the CPU socket contact pins" and that I would have to send the board back to Asus, as newegg wouldn't cover a replacement. Now at first I thought they looked at it with a magnifying glass and saw some bent pins which occurred at the factory and were indiscernible by the naked eye. Tonight I got my board back from them and I find that the pins are horribly mangled.
I had made sure to re-pack the board properly, replacing the cpu cover and placing all the cables and stuff under the cardboard tray, away from all the sensitive parts. I even bought a new shipping box and packing material so that it wasn't just the retail box flying around the back of some truck.
I built a system using the same mobo and cpu for a friend earlier in the year, so I am familiar with these parts. I've been building computers for over 15 years and for awhile did it professionally at a major corporation. In all that time I guess I've been lucky; the few parts I've had to RMA have not ever come back to me as user damage. Sadly, all my "before" pics I took of the build in progress had the CPU cover on. I took them for fun, because building computers is fun. I should have taken more detailed pics, but I didn't think I might have to use them to prove a case.
The only conclusion I can come to is that it was damaged by the tech at newegg. Has anyone else had this happen?
I sent a mail to Asus tonight, but their warranty doesn't cover damage; has anybody had any luck with them? Or am I just out $300+?
I had made sure to re-pack the board properly, replacing the cpu cover and placing all the cables and stuff under the cardboard tray, away from all the sensitive parts. I even bought a new shipping box and packing material so that it wasn't just the retail box flying around the back of some truck.
I built a system using the same mobo and cpu for a friend earlier in the year, so I am familiar with these parts. I've been building computers for over 15 years and for awhile did it professionally at a major corporation. In all that time I guess I've been lucky; the few parts I've had to RMA have not ever come back to me as user damage. Sadly, all my "before" pics I took of the build in progress had the CPU cover on. I took them for fun, because building computers is fun. I should have taken more detailed pics, but I didn't think I might have to use them to prove a case.
The only conclusion I can come to is that it was damaged by the tech at newegg. Has anyone else had this happen?
I sent a mail to Asus tonight, but their warranty doesn't cover damage; has anybody had any luck with them? Or am I just out $300+?
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