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Windows 7 "Shutdown" not working after CPU upgrade

Last response: in Windows 7
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December 6, 2013 8:54:19 AM

I upgraded from the Intel Core i3-2100 to a Intel Core i5-3570K. Everything went smoothly except one little quirk.Windows 7 will not Shutdown, Restart or Sleep.

When Shutdown or Restart are selected, I get the shutdown screen, but it hangs and then freezes and never shuts down. When I select Sleep, the monitor shuts off, but the computer remains on and running.

Manually shutting down with the power button works ok.

I'm thinking a bios update and Windows repair disc are the next steps to take, but I would have to ask around for a disc and I wouldn't look forward to a bios update.

Has anyone seen this before?

Motherboard: Gigabyte GA-Z77X

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a b $ Windows 7
December 6, 2013 8:57:30 AM

clear your cmos, also grab ccleaner and run the registrycleaner and file cleaner and see if it helps.
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December 6, 2013 5:03:01 PM

mauller07 said:
clear your cmos, also grab ccleaner and run the registrycleaner and file cleaner and see if it helps.


Thanks for the reply.

I followed those steps and unfortunately the problem persists.
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December 6, 2013 9:12:00 PM

Updated BIOS to latest version (F21). Problem persists.
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December 6, 2013 11:13:30 PM

Fixed using simple troubleshooting I should have tried from the beginning. Removed all USB devices and speakers. Plugged in an alternate mouse/key and shutdown worked. Reconnected everything one by one. I may have had something plugged into a USB 3.0 that didn't belong such as external hdd.
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a b $ Windows 7
December 8, 2013 4:51:39 AM

sounds like you may need to update the firmware on the usb 3, see if theres an update available for it and a windows 8.1 driver.
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