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Modem is working but router does not provide internet connection

AloksteelDec 7, 2013, 1:00 AM

My modem is working perfectly fine. Also the router was working till last night. Suddenly the internet connection is not given by the router but all devices are connected to the network.

7 answers Last reply Dec 7, 2013 Best Answer Dec 7, 2013

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laviniucDec 7, 2013, 1:04 AM

try to plug directly a laptop or pc into the modem instead of the router.
moorzie10Dec 7, 2013, 1:07 AM

Try plugging the modem in to the pack of your computer. Does your internet work then?

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AloksteelDec 7, 2013, 1:11 AM

moorzie10 said:

Try plugging the modem in to the pack of your computer. Does your internet work then?

Yep. I am currently using my computer through a direct connection to the modem.
moorzie10Dec 7, 2013, 1:17 AM

So it sounds like your router is messing up. Try logging into your router and changing the channel to 11. This worked form me last time.
AloksteelDec 7, 2013, 1:28 AM

moorzie10 said:

So it sounds like your router is messing up. Try logging into your router and changing the channel to 11. This worked form me last time.

Tried that. Doesn't seem to work.
moorzie10Dec 7, 2013, 1:38 AM

Give your service provider a call they will help.

Best answer

laviniucDec 7, 2013, 2:07 AM

try to backup your router software then reset to factory defaults and reapply any custom settings.

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