Hi- I have just lost access to a customer's machine - HP Envy 4-1101
I cannot 'see' either drive (I have pulled the spinner and it is fine on my reference machine and win7 'installs' on the ssd but disappears when rebooting) and my software doesn't help - Acronis, Part Magic, DBAN, ERD all fail to 'see' the drives.
To compound the issue: If I try to use the 32GB usb drive provided with the laptop (from MS via HP) it asks for measures (in the BIOS) that options do not exists for.
All (yeah, I know) I need are the device drivers so my installs and recovery usbs can recognize the drive(s).
I have been chasing drivers for customers and self builds for over 20 years. I cannot (at the moment) find jack to fix this problem, HP 'support' is unresponsive and I have a deadline - was it ever thus?
Thanks in advance for any and all advice.
I cannot 'see' either drive (I have pulled the spinner and it is fine on my reference machine and win7 'installs' on the ssd but disappears when rebooting) and my software doesn't help - Acronis, Part Magic, DBAN, ERD all fail to 'see' the drives.
To compound the issue: If I try to use the 32GB usb drive provided with the laptop (from MS via HP) it asks for measures (in the BIOS) that options do not exists for.
All (yeah, I know) I need are the device drivers so my installs and recovery usbs can recognize the drive(s).
I have been chasing drivers for customers and self builds for over 20 years. I cannot (at the moment) find jack to fix this problem, HP 'support' is unresponsive and I have a deadline - was it ever thus?
Thanks in advance for any and all advice.
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