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New HDD can't load OS

Tags:
  • Storage
  • Dell
  • Hard Drives
Last response: in Storage
December 7, 2013 10:48:39 AM

I replaced the HD on my Dell Latitude E5500 and attempted to reinstall Windows 7 using the Dell OEM disk that came with the laptop. However, I am getting the message "sbp2port.sys file corrupt" and the install fails. Ideas?

More about : hdd load

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a c 300 G Storage
December 7, 2013 2:22:51 PM

I think the disc you are using is a "Recovery Disc" and not a "Installation Disc".

So you will need a "Bootable Media" (DVD/USB) to install WIN 7.

Or it could be a problem of bad disc or bad CD/DVD drive.
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December 7, 2013 4:39:57 PM

I think the disc you are using is a "Recovery Disc" and not a "Installation Disc".

Correct. If I start the system it says "Insert disk labeled 'Windows XP Professional Service Pack 3 CD' "
The disck, which is the only one I rec'd, with the Dell, says "Reinstallation CD" and elsewhere it says "use this media only to reinstall the OS on a Dell..."

So if I understand you I need a disk other than the one that came with the Dell?

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December 7, 2013 8:10:44 PM

You were right ... it was a bad section of disk. I cleaned it really well and tried it again and it loaded. Thanks
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a c 300 G Storage
December 8, 2013 10:56:46 AM

You are welcome.
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