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boot to black screen and mouse cursor, no safe mode, no nothing *QB SERVER*

I have a 3 or 4 year old sony laptop that has been serving as my small business quickbooks server. This server is at my house and when needed my office girl remotes into it. Very few programs are installed on the laptop, teamviewer, logmein, and another called trueremote, as well as our ipad order importing software and quickbooks.
When I came home friday there was about 20 "import" errors for something id never seen before so I closed them all out and they just kept popping up so i decided it would be best to restart the laptop to "resolve" that problem, and of course now I have a new problem....
When I try to start the laptop it boots to black, blank screen with the mouse cursor and will just sit there hours on end, no ctrl+alt+del, no shift 5 times, no nothing. When I f8 into advanced boot options and select safe mode the same screen occurs.
I did some searching and have tried the following.
http://free.avg.com/us-en/226162
This pops up with 6 viruses and 1 malware, it deleted the malware "font pack" and then shows nothing else about the viruses, so I ran it again and it shows the same Luhe.Fiha.A virus attached to a few quickbook directories and a windows install directory and a superrep(ordering system software) directory, but at the next screen when your supposed to choose an action for these files it shows no viruses found.

I have also tried putting my windows install thumbdrive in to repair windows, the only way I can access the thumbdrive to bring up the install screens is by pressing f8 for advanced options and then selecting safe mode, then it will bring up the install windows, repair windows options.
If I go the repair route it will search for problems for a solid hour and I dont think it actually displays anything even then(running this again now, will update)

Any ideas as to how I can get this up and running so that at minimum I can get my quickbooks data off there so I can start a new install on another machine.
I read this http://www.sleeter.com/blog/2011/05/quickbooks-auto-data-recovery/
and if I could access these files it seems I can get a semi accurate data file and move that to another QB install and import the data and be up and running within quickbooks. Of course I dont have a recent backup of quickbooks that we would have manually made :/

Ideally I would like to get this laptop operation for another couple weeks because I have the backend software for the ordering system installed on there and that automatically imports our data into quickbooks when orders are placed in the field.
4 answers Last reply Best Answer
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  1. Before doing anything I would concentrate on recovering that data. This could be a failing hard drive and the longer you mess around, the more at risk your data becomes.

    My personal solution would be downloading and creating an Ubuntu DVD (or a stripped down version such as xubuntu if your laptop is slow). You can boot the laptop from this DVD and choose the "Try Ubuntu" option. What this does is lets you run the OS directly from the DVD.

    From the Ubuntu desktop you can access your hard drive and copy off any data to a flash drive or something similar.
    Quickbooks data is by default stored in
    C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files

    Alternatively you could remove the hard drive and attach it to another PC as a secondary drive but this requires spare SATA/IDE cables or some form of docking station.


    If you need more instructions just ask. I'm writing this with limited time so things might seem a bit vague.

    Also, this program is great for infections that prevent your system booting correctly as it bypasses the MBR.
    http://www.surfright.nl/en/kickstart
  2. Ok the startup repair diagnosis and repair details says this

    root cause found:
    -------------------------------
    system volume on disk is corrupt.
    repair action: file system repair (chkdsk)
    result completed successfully. error code =0x0
    time taken 382155ms

    so Im going to click finish which will restart it, and pull my thumb drive out and see what happens.

    EDIT:
    Upon restart I get the windows error recovery screen
    launch startup repair
    start windows normally

    Im to select launch startup repair and see what happens..

    EDIT #2:
    loads windows files and the windows loading screen for a brief second and then the glorious black screen with cursor! :(


    Edit #3: trying to start windows normally results in the windows glowing logo screen and then a millisecond flash of an error screen followed by a restart

    going to go the ubuntu route and copy over important folders
  3. How do I copy/paste the QB folder to the usb drive? Copy to home/desktop?

    Edit#1:
    I tried to copy to home and got an error while copying 13dsdexpress.qbw.tlg, everything else copied fine though
    details state
    "error splicing file: input/output error


    casper1973 said:
    Before doing anything I would concentrate on recovering that data. This could be a failing hard drive and the longer you mess around, the more at risk your data becomes.

    My personal solution would be downloading and creating an Ubuntu DVD (or a stripped down version such as xubuntu if your laptop is slow). You can boot the laptop from this DVD and choose the "Try Ubuntu" option. What this does is lets you run the OS directly from the DVD.

    From the Ubuntu desktop you can access your hard drive and copy off any data to a flash drive or something similar.
    Quickbooks data is by default stored in
    C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files

    Alternatively you could remove the hard drive and attach it to another PC as a secondary drive but this requires spare SATA/IDE cables or some form of docking station.


    If you need more instructions just ask. I'm writing this with limited time so things might seem a bit vague.

    Also, this program is great for infections that prevent your system booting correctly as it bypasses the MBR.
    http://www.surfright.nl/en/kickstart
  4. Best answer
    Definitely seems like your hard drive is failing but sounds like you have the data required.

    .tlg files are transaction log files. They aren't essential and it actually get deleted every time your run a successful backup.

    Read more about them here - http://support.quickbooks.intuit.com/support/articles/INF12222
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