I have a 3 or 4 year old sony laptop that has been serving as my small business quickbooks server. This server is at my house and when needed my office girl remotes into it. Very few programs are installed on the laptop, teamviewer, logmein, and another called trueremote, as well as our ipad order importing software and quickbooks.
When I came home friday there was about 20 "import" errors for something id never seen before so I closed them all out and they just kept popping up so i decided it would be best to restart the laptop to "resolve" that problem, and of course now I have a new problem....
When I try to start the laptop it boots to black, blank screen with the mouse cursor and will just sit there hours on end, no ctrl+alt+del, no shift 5 times, no nothing. When I f8 into advanced boot options and select safe mode the same screen occurs.
I did some searching and have tried the following.
http://free.avg.com/us-en/226162
This pops up with 6 viruses and 1 malware, it deleted the malware "font pack" and then shows nothing else about the viruses, so I ran it again and it shows the same Luhe.Fiha.A virus attached to a few quickbook directories and a windows install directory and a superrep(ordering system software) directory, but at the next screen when your supposed to choose an action for these files it shows no viruses found.
I have also tried putting my windows install thumbdrive in to repair windows, the only way I can access the thumbdrive to bring up the install screens is by pressing f8 for advanced options and then selecting safe mode, then it will bring up the install windows, repair windows options.
If I go the repair route it will search for problems for a solid hour and I dont think it actually displays anything even then(running this again now, will update)
Any ideas as to how I can get this up and running so that at minimum I can get my quickbooks data off there so I can start a new install on another machine.
I read this http://www.sleeter.com/blog/2011/05/quickbooks-auto-data-recovery/
and if I could access these files it seems I can get a semi accurate data file and move that to another QB install and import the data and be up and running within quickbooks. Of course I dont have a recent backup of quickbooks that we would have manually made :/
Ideally I would like to get this laptop operation for another couple weeks because I have the backend software for the ordering system installed on there and that automatically imports our data into quickbooks when orders are placed in the field.
When I came home friday there was about 20 "import" errors for something id never seen before so I closed them all out and they just kept popping up so i decided it would be best to restart the laptop to "resolve" that problem, and of course now I have a new problem....
When I try to start the laptop it boots to black, blank screen with the mouse cursor and will just sit there hours on end, no ctrl+alt+del, no shift 5 times, no nothing. When I f8 into advanced boot options and select safe mode the same screen occurs.
I did some searching and have tried the following.
http://free.avg.com/us-en/226162
This pops up with 6 viruses and 1 malware, it deleted the malware "font pack" and then shows nothing else about the viruses, so I ran it again and it shows the same Luhe.Fiha.A virus attached to a few quickbook directories and a windows install directory and a superrep(ordering system software) directory, but at the next screen when your supposed to choose an action for these files it shows no viruses found.
I have also tried putting my windows install thumbdrive in to repair windows, the only way I can access the thumbdrive to bring up the install screens is by pressing f8 for advanced options and then selecting safe mode, then it will bring up the install windows, repair windows options.
If I go the repair route it will search for problems for a solid hour and I dont think it actually displays anything even then(running this again now, will update)
Any ideas as to how I can get this up and running so that at minimum I can get my quickbooks data off there so I can start a new install on another machine.
I read this http://www.sleeter.com/blog/2011/05/quickbooks-auto-data-recovery/
and if I could access these files it seems I can get a semi accurate data file and move that to another QB install and import the data and be up and running within quickbooks. Of course I dont have a recent backup of quickbooks that we would have manually made :/
Ideally I would like to get this laptop operation for another couple weeks because I have the backend software for the ordering system installed on there and that automatically imports our data into quickbooks when orders are placed in the field.