I bought the GA-Z77X-UD5H(rev. 1.1) and I intermittently receive a debug 15 and 53 cycled reboot if I have the external EVGA GTX 760 installed. I originally thought that it was the graphics card because almost everything worked (no reboots) so I sent the GTX back. About a month later I bought another graphics card and had the same reboot problem. I’m not a gamer or over clocker and run the bios with the defaults.
I’ve checked the RAM, updated the BIOS, checked compatibility, voltages, and about a dozen other things that never helped. Of course I Googled, Youtube and read every forum on this motherboard that I could find. A lot of people are having reboot issues with this board. I’m perplexed why the board has such high reviews – maybe I got a lemon. The other issue that I had was that only half of my Steelseries keyboard would light up sometimes. I thought that maybe there was an issue with the keyboard.
I used Gigabytes webpage to ask for technical help. They would reply with a one-at-a-time response such as try this and then a few days later, try this…. This went on for over a week and then I did their online survey with dissatisfied answers. I’m an IT guy and I know when I’m getting help from the C team. I told them everything that I tried and then they would reply with some common sense thing that I already tried. I’ve spent over 30 hours on this problem! They finally said that if I wanted, I could use their RMA process and they would look at the motherboard. I then had to start all over again with submitting for an RMA. I guess that their online support and their RMA process is not connected.
I finally bought another motherboard (ASRock Z77) and everything is working perfectly (even the keyboard backlighting). I sent the bad motherboard to Gigabyte and am awaiting the return. From the help that I’ve received so far, I bet that they won’t find anything wrong with it.
I’ve checked the RAM, updated the BIOS, checked compatibility, voltages, and about a dozen other things that never helped. Of course I Googled, Youtube and read every forum on this motherboard that I could find. A lot of people are having reboot issues with this board. I’m perplexed why the board has such high reviews – maybe I got a lemon. The other issue that I had was that only half of my Steelseries keyboard would light up sometimes. I thought that maybe there was an issue with the keyboard.
I used Gigabytes webpage to ask for technical help. They would reply with a one-at-a-time response such as try this and then a few days later, try this…. This went on for over a week and then I did their online survey with dissatisfied answers. I’m an IT guy and I know when I’m getting help from the C team. I told them everything that I tried and then they would reply with some common sense thing that I already tried. I’ve spent over 30 hours on this problem! They finally said that if I wanted, I could use their RMA process and they would look at the motherboard. I then had to start all over again with submitting for an RMA. I guess that their online support and their RMA process is not connected.
I finally bought another motherboard (ASRock Z77) and everything is working perfectly (even the keyboard backlighting). I sent the bad motherboard to Gigabyte and am awaiting the return. From the help that I’ve received so far, I bet that they won’t find anything wrong with it.
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