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ASUS X552EA USB Driver Issue with Win7

Tags:
  • Motherboards
  • Drivers
  • AsusTeK COMPUTER
  • Asus
  • Windows 8
  • Downgrade
  • Windows 7
Last response: in Motherboards
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December 9, 2013 6:12:43 PM

Howdy! I've dredged the forums and have been unable to find a solution to my current problem:

I'm trying to downgrade an Asus X552EA-DH42 from Windows 8 to Windows 7. Everything seemed to be going well, but once the OS boots, it's unable to find the USB drivers.

Specifically, there's the little exclamation point in the Device Manager, Windows Update can't find the driver, flash drives don't appear under My Computer... and yet the light on the flash drive lights up when it's plugged in.

CPU-Z tells me that I'm working with an Asus X550EA model motherboard, with AMD ID1536 chipset and an AMD A55/A60M Southbridge.

I've tried going to American Megatrends Inc (the motherboard manufacturer) to update the BIOS, but that redirects me to a paid "service" that tells you what drivers you're missing. Not interested.

I've also gone to the AMD website and updated the drivers, which solved the SM Bus Controller that I was missing after the downgrade, but the USB drivers are nowhere to be found.

Any suggestions?


As a side note, I'm really impressed by the quality and responsiveness I've seen in the Tom's Hardware forums. That said, please don't tell me to just use Windows 8 and download Start8 or whatever it's called.

UPDATE: I should add that I've checked and rechecked the ASUS website for my product model, and all I've found are Windows 8 and Windows 8.1 drivers. I've also tried those, to no avail.

More about : asus x552ea usb driver issue win7

January 13, 2014 12:43:59 AM

Hi i am facing the same problem, the only difference being i purchased this laptop only with DOS,no windows.
Now i have installed windows 7, but have the below problems in the device manager:-

1)SM bus controller
2)ethernet controller
3)network controller
4)usb controller

all exclamations.
Bunchie can you help me figure out how u solved the 1 st three exclamations, because i cant connect to the internet either with a wire or without a wire and even tethering through bluetooth has failed, so the only way things can get in and out of my pc is a cd drive.

Appreciate a quick response.

Thanks
s23
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February 19, 2014 6:23:09 PM

1)SM bus controller
Download from here: http://www.asus.com/supportonly/x550ea/#support_Downloa...
Driver to download:
Chipset_AMD_Win8_64_VER1310163000
Directory to load your driver from once unzipped:
Chipset_AMD_Win8_64_VER1310163000\Packages\Drivers\SBDrv\SMBus\W764A

2)ethernet controller
This driver you will need to retrieve from the following link:
http://www.realtek.com.tw/downloads/downloadsView.aspx?...
3)network controller
http://www.asus.com/supportonly/x550ea/#support_Downloa...
I downloaded and installed the following from the setup contained within:
WLAN_Atheros_Qualcomm_Win8_64_VER1000274

4)usb controller

Sadly, I have no suggestion. I am at a loss.

For me, I am going to give up on this laptop running Windows 7, soon. I am even having issues recovering from sleep mode. I will need to install 8 again to get the BIOS updated! Sigh...

It is sad because this is such a nice affordable little laptop, and I am not in the mood for Windows 8 yet. I will see if I have voided my warranty by down grading else this is going to be returned to sender.

If no return, then my wife will have a new Ubuntu box to check Facebook on. :) 

Let me know if you got past the remaining hurdles!
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March 5, 2014 6:15:14 AM

Hi ,

4)usb controller
This driver you will need to retrieve from the following link:
http://support.amd.com/en-us/download/chipset?os=Window...

AMD Chipset Drivers 49.7MB
Rev:13,2
Release date : 9/18/2013

I've downloaded and installed running wtih ASUS x552EA-sx021d .
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March 6, 2014 6:53:16 AM

I have the same problem with an ASUS F552EA laptop

Solved everithing but the USB

:( 
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March 20, 2014 6:59:13 PM

How did you install windows 7 to the X552EA model? I have been trying but it has been saying there is a missing CD / DVD drive driver not found on the windows 7 install DVD. I used an external USB drive to find the same problem. I physically removed the internal DVD drive hoping to remove the request for the driver, but it still remains. So how did you install windows 7 on this laptop? Did you do a network install? a USB install? A modified Win 7 disc with updated drivers? Thanks
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May 2, 2014 7:30:06 AM

Im__Awesome said:
How did you install windows 7 to the X552EA model? I have been trying but it has been saying there is a missing CD / DVD drive driver not found on the windows 7 install DVD. I used an external USB drive to find the same problem. I physically removed the internal DVD drive hoping to remove the request for the driver, but it still remains. So how did you install windows 7 on this laptop? Did you do a network install? a USB install? A modified Win 7 disc with updated drivers? Thanks


Did you install the BIO's driver (win7) before all?

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June 23, 2014 5:01:19 PM

Bunchie said:
Howdy! I've dredged the forums and have been unable to find a solution to my current problem:

I'm trying to downgrade an Asus X552EA-DH42 from Windows 8 to Windows 7. Everything seemed to be going well, but once the OS boots, it's unable to find the USB drivers.

Specifically, there's the little exclamation point in the Device Manager, Windows Update can't find the driver, flash drives don't appear under My Computer... and yet the light on the flash drive lights up when it's plugged in.

CPU-Z tells me that I'm working with an Asus X550EA model motherboard, with AMD ID1536 chipset and an AMD A55/A60M Southbridge.

I've tried going to American Megatrends Inc (the motherboard manufacturer) to update the BIOS, but that redirects me to a paid "service" that tells you what drivers you're missing. Not interested.

I've also gone to the AMD website and updated the drivers, which solved the SM Bus Controller that I was missing after the downgrade, but the USB drivers are nowhere to be found.

Any suggestions?


As a side note, I'm really impressed by the quality and responsiveness I've seen in the Tom's Hardware forums. That said, please don't tell me to just use Windows 8 and download Start8 or whatever it's called.

UPDATE: I should add that I've checked and rechecked the ASUS website for my product model, and all I've found are Windows 8 and Windows 8.1 drivers. I've also tried those, to no avail.

==========================================================
Did you ever find a total solution for the ASUS - X-552EA-DH42 drivers for Windows 7? I have the exact same model and am trying to do the same downgrade. I've written to ASUS tech support to see what they say [if anything]. Please reply directly to my email at:
keithismith@gmail.com

Thanks!
-Keith
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