Sign-in / Sign-up
Your question
Solved

Toshiba Satellite M65 turns off unexpectedly. Is this a virus or a battery/charger issue?

Tags:
  • Battery
  • Laptops
  • Virus
  • Power
  • Toshiba
Last response: in Laptop Tech Support
December 11, 2013 1:35:24 PM

My Toshiba Satellite M65 turns off unexpectedly. Is this a virus or a battery/charger issue? The system is running Win XP SP3 with 1GB of memory. The laptop will re-start only after disconnecting the power cable. I re-start and then re-connect power cable. The power monitor says battery is "charged" and on "AC Power". However, the laptop then turns off after a few minutes (randomly less than 30 minutes) in the middle of using a program.

How can I determine the cause? I would hate to spend money (eg. new anti-virus software or battery/charger hardware) on a solution that does not work, especially since the PC is old, but fine for my needs

More about : toshiba satellite m65 turns unexpectedly virus battery charger issue

a c 301 D Laptop
December 11, 2013 2:12:11 PM

So when it shuts down, are you actually running it on battery or is it still plugged in when it shuts down?
m
0
l
December 11, 2013 2:28:53 PM

Prostar Computer said:
So when it shuts down, are you actually running it on battery or is it still plugged in when it shuts down?


It's connected to the battery charger when it shuts down. As an experiment, I tried removing the battery and re-starting only with the charger attached, but it won't power up. With the battery again installed, I have to remove the power cable and then the power button responds and powers up the PC. At which point, I re-attach the power cable and cycle begins again. The charger transformer is vary warm to touch as well as the back of PC. Vents seem clear and not too dusty, but will try cleaning, if I get no other possible solutions.
m
0
l
Related resources
a c 301 D Laptop
December 11, 2013 2:47:08 PM

What is happening when it randomly shuts down? were any changes made to the computer (updates or downloads or anything) shortly before that started happening?
m
0
l
a c 301 D Laptop
December 12, 2013 3:43:49 PM

Yes, it could be thermal overload. Hopefully it is not a faulty component, as that could be costly.
m
0
l
December 13, 2013 12:24:45 AM

anonymous1 said:
I would get some software to monitor your Temps. (speedfan) voltage and temps.


Can you recommend a software package that will do this? Didn't know it existed or that temps could be monitored through the software. I

am now thinking this temp issue may be the cause. I lifted the laptop and placed it on a large rectangular plastic lid, so that the edges of the lid raised the laptop off the surface and provided an air path under the laptop. It has not shutdown in over 24 hours now.

I don't hear any fan noise. It may have stopped and I didn't notice. What do I check? I thought those small fans pull in air...Is this correct? Do I need a laptop cooler underpad?
m
0
l
a c 301 D Laptop
December 13, 2013 7:43:28 AM

HWiNFO is a good monitoring utility as well.
m
0
l
December 31, 2013 3:16:31 AM

Prostar Computer said:
Yes, it could be thermal overload. Hopefully it is not a faulty component, as that could be costly.


The problem has gotten worse. I used a laptop cooling pad under the Toshiba in order to alleviate thermal overload. The programs that were discussed indicated a 50C temp. Everything seemed fine for a few days, but now the PC has turned itself off and it won't turn on at all.

I press the power button and it turns blue in color. A few seconds later it turns itself off. Nothing has appeared on the screen. The green power indicator light at the base of the unit turns on green as well, but it too turns off. I did notice that the hard drive green light did not turn on at all..

How do I proceed? Thank you for your suggestions..

m
0
l

Best solution

a c 301 D Laptop
December 31, 2013 10:03:40 AM

tonydv17 said:
How do I proceed?


At this point, you probably will need to replace the motherboard. They're not cheap and are not always easy to find, either. If you don't feel comfortable doing it yourself, the cost will go up significantly for a technician/specialist to install a new board for you.
Share
May 8, 2016 9:57:28 PM

hi, do you have a magnetic bracelet or a fitbit bracelet? that was the first thing that the guy asked me when i called my work p-70 in for a service as it was just randomly shutting down, not shutting right down, just turning off like you would if you shut the lid.. apparently the lid work magnetically.. now and again i my bracelet must have connected with the magnet in the keyboard and kept shutting it down.. i felt so stupid.. i have exactly the same model at home too and was doing the same thing.. hope that helps you
m
0
l