S.M.A.R.T Gone Bad

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M

Matheck

Honorable
Dec 2, 2012
14
0
10,510
Just got my new computer in today, everything was going fine until I got some warning that I needed to back everything up ASAP. I went to check it out and my computer started to freeze up, I shut it down but it had an issue doing so, then finally shut off. I booted it back up and it took me to the ASUS bio area and told me my SMART system had gone bad. Why did this happen? Faulty product, did I do something? I was, at the time, downloading Planetside 2 from steam and had just got done formatting it.

On a side note, during this whole thing before I opened my PC to unhook the HDD, I noticed a red light. Also, I have an extra HDD, would it be safe to slide this one in, or should I run some sort of diagnostic to see what the issue is. Everything else on this PC is running great.
 
Solution
RealBeast
How old was it, a few days? Drives fail, and some of the time you will get SMART errors first, but often not.

It wasn't anything that you did wrong.

Since it is new, I would just exchange it, you can get a bad drive in a new machine as easy as getting a bad bare drive in the mail.

While you can attach another drive and do a lot of troubleshooting, I would not do so on a machine under warranty.
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RealBeast

RealBeast

Titan
Moderator
Sep 13, 2010
17,109
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104,790
How old was it, a few days? Drives fail, and some of the time you will get SMART errors first, but often not.

It wasn't anything that you did wrong.

Since it is new, I would just exchange it, you can get a bad drive in a new machine as easy as getting a bad bare drive in the mail.

While you can attach another drive and do a lot of troubleshooting, I would not do so on a machine under warranty.
 
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Solution
M

Matheck

Honorable
Dec 2, 2012
14
0
10,510
I just received it today from newegg, it was only running for about 20-30 minutes before it freaked out on me. Hopefully they will accept it. Do you think it would be alright if I put my old HDD into this one? I'm super paranoid now lol
 
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RealBeast

RealBeast

Titan
Moderator
Sep 13, 2010
17,109
474
104,790
Put everything back the way that it was, pack it back up, and do an RMA -- they are every good about that in my experience. Just explain the SMART failures as soon as you started using it. I would not spend any time trying to fix something that was defective that fast.

This is where refurbished units come from. :)
 
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