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Using Windows RE to remove a Microsoft Account from a Windows 8 computer

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December 12, 2013 12:39:36 PM

I sell items on eBay and an Acer laptop that I sold was returned by the client for a bad charging port. When the laptop was received, the laptop charged just fine and when I denied the return, he filed a claim with eBay's Buyer Protection aannnnd they took the money right out of my account and left me with a laptop that I can't restore, I don't want to order recovery media, but will as a last option, and I have a personal laptop that has Windows 8 on it.

I work sales at Best Buy and my coworker at Geek Squad said I could create recovery media from my personal laptop and use it to bypass the password prompt and restore the laptop. Is this true?

Now that school is finally over, I have time now to work on the computer and hopefully get it back to where I can resell it again and get my money back.

If so, how do I go about that.

Below is my eBay page, the last negative feedback was from the guy who returned the laptop... a real prick.

http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2...

More about : windows remove microsoft account windows computer

a c 201 D Laptop
a b * Windows 8
December 12, 2013 12:53:40 PM

Does the Acer have a recovery partition on it that can be used to return to its out of box (factory) state? Does it have a valid COA (label with Product Key info) on it for Win 8?

Is your laptop also an Acer with an OEM install of Win 8 on it?
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December 13, 2013 8:31:40 PM

COLGeek said:
Does the Acer have a recovery partition on it that can be used to return to its out of box (factory) state? Does it have a valid COA (label with Product Key info) on it for Win 8?

Is your laptop also an Acer with an OEM install of Win 8 on it?


It does have a recovery partition, but is only accessible with the Admin/ Microsoft account so that's a no go. And no, it's a Windows 8 laptop straight from the manufacturer with it's Windows 8 product key being embedded into the laptop.
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December 22, 2013 8:06:17 PM

I work at a repair center of a small computer shop.I had same situation.
That was what I did(i hope I remembered it right).
I have a Windows 8 64 bit Repair disc(you can burn it from any Windows 8 64 bit machine) > enter to UEFI firmware > look for Override Boot Options option (maybe should be in last tab) > choose your DVDRW drive , but UEFI choice - not dvd legacy option > do your choices in order to get the Recovery option(Full Recovery , that will wipe personal accounts/settings/data).

In my best thoughts , I think it was like this.
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December 31, 2013 2:01:16 AM

djEl said:
I work at a repair center of a small computer shop.I had same situation.
That was what I did(i hope I remembered it right).
I have a Windows 8 64 bit Repair disc(you can burn it from any Windows 8 64 bit machine) > enter to UEFI firmware > look for Override Boot Options option (maybe should be in last tab) > choose your DVDRW drive , but UEFI choice - not dvd legacy option > do your choices in order to get the Recovery option(Full Recovery , that will wipe personal accounts/settings/data).

In my best thoughts , I think it was like this.


This worked! Thank you so much! Answered the question exactly for what I intended.
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