Asus 7870 HD install fails, report provided

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ziikutv

Honorable
Dec 12, 2013
1
0
10,510
Hello guys,

My friends and I just built a computer, the specs are posted below. The problem is that when installing the driver for the graphics card (filename: 13-9_win7_win8_64_dd_ccc_whql) the installation fails.

I have provided the report hoping someone can help me. Help appreciated,
Regards.

Specs:
Graphics Card: Asus Radeon HD 7870
Mobo: Gigabyte GA-78LMT - USB3.0
Processor: AMD FX 8320 Eight - core processor
RAM: Corsair 8 GB
OS: Windows 8.1 64-bit
500W PSU

https://dl.dropboxusercontent.com/u/7742727/Report_xml.mht
 
Solution
bryonhowley
What exactly failed? As far as I can tell everything that was installed was a success. I did see at the bottom of the report were it says "install package failure!". But as far as I could tell the drivers themselves install correctly.

Have you checked to see if the card is working correctly? I have had this sort of thing happen to my two AMD/ATI rigs before were the installer will report that it failed but yet it was installed and working correctly I am not really sure why but it has happen from time to time. Does Device Manager show any problems with the Display Adapter?
AMD Catalyst Install Manager Final Status: Success
Version of Item: 8.0.915.0
Size: 20 Mbytes

Microsoft Visual C++ 2012 Redistributable (x86) Final Status...
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bryonhowley

bryonhowley

Splendid
Oct 24, 2011
3,742
0
23,960
What exactly failed? As far as I can tell everything that was installed was a success. I did see at the bottom of the report were it says "install package failure!". But as far as I could tell the drivers themselves install correctly.

Have you checked to see if the card is working correctly? I have had this sort of thing happen to my two AMD/ATI rigs before were the installer will report that it failed but yet it was installed and working correctly I am not really sure why but it has happen from time to time. Does Device Manager show any problems with the Display Adapter?
AMD Catalyst Install Manager Final Status: Success
Version of Item: 8.0.915.0
Size: 20 Mbytes

Microsoft Visual C++ 2012 Redistributable (x86) Final Status: Success
Version of Item: 10.0.30319
Size: 9 Mbytes

AMD Display Driver Final Status: Success
Version of Item: 13.152.1.8000
Size: 90 Mbytes

HDMI Audio Driver Final Status: Success
Version of Item: 9.0.0.9902
Size: 1 Mbytes

Microsoft Visual C++ 2012 Redistributable (x64) Final Status: Success
Version of Item: 10.0.30319
Size: 9 Mbytes

AMD Accelerated Video Transcoding Final Status: Success
Version of Item: 13.15.100.31008
Size: 3 Mbytes
 
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Solution
magneezo

magneezo

Distinguished
Mar 23, 2005
404
0
18,860
You may need to go back and pick 'custom ' install. If there is a driver set previously (if the folder remained after uninstall) it may just need to update a few things and that custom will allow you to check what's installed and what needs updating. I had this happen to me as I installed the 9.5 beta drivers for the 270x because device driver failed the first time, but after I chose 'custom' the 2nd time around I was allowed to pick it from the list and all went well.
 
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