External HDD not showing in my computer

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Razor20

Honorable
Dec 13, 2013
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10,510
Hi. I have a 2t WD external harddrive and it was working perfect until i plug it into my pc and it gave me the (one of the usb malfunctioned)error,so i try it on my laptop and got the same error message.I used it on my Blu Ray player as well and it worked perfect,and now the Blu Ray player doesn't pick it up either.I have tried all the possible situations to get it to work but it doesn't.However when uninstall the driver and reinstall.it say unknown drivers installed.but it doesn't show up in my computer or under disk management. Pleeeeze guy any help to get working properly again without losing any of my data
 
Solution
hang-the-9
You should not have any data loss, it's probably just something that happened to the USB interface. Chances are good the hard-drive itself is fine. If the drive is in warranty, contact WD and check how you can get it repaired without any data loss. If it's out of warranty, just crack open the case and buy another external enclosure.

Keep in mind that you don't want to keep your only copy of files on the external drive, you should only use it for backup or to temporarily move files from one system to another. No matter what drive you keep files on, make backups. Drives are pretty much guaranteed to fail at some point, you can either have backups ready when they do, or end up with a post on here "ALL MY FILES ARE GONE, HELP!!!" and...
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hytecgowthaman

hytecgowthaman

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Nov 28, 2012
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i am also loss my 1tb of datas so apply warranty is the only way . another way before apply boot using linux boot cd and check that the device is detected or not if detected backup all datas in another hdd or any removable storage.
 
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hang-the-9

hang-the-9

Titan
Mar 25, 2010
60,387
1,081
152,940
You should not have any data loss, it's probably just something that happened to the USB interface. Chances are good the hard-drive itself is fine. If the drive is in warranty, contact WD and check how you can get it repaired without any data loss. If it's out of warranty, just crack open the case and buy another external enclosure.

Keep in mind that you don't want to keep your only copy of files on the external drive, you should only use it for backup or to temporarily move files from one system to another. No matter what drive you keep files on, make backups. Drives are pretty much guaranteed to fail at some point, you can either have backups ready when they do, or end up with a post on here "ALL MY FILES ARE GONE, HELP!!!" and the only fix may be to send it off to a specialty lab where it would cost a few $100 at least to repair things.
 
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