Hi
Before I start I just need to say that I am pretty bad with computers. I just typed my problem into google and this website came up. If you would be so kind and help me, bear in mind that I may not understand some of the jargon you use and I dont know much about hardware.
So a few weeks ago my laptop decided to crash and then when I pressed the on button, the screen stayed off, the power light came on, it made a noise then stopped (assuming this noise is the hard drive and/or fan), and the power light went out (think this means the laptop did not boot), then just pressed the on button a few times and it booted succesfully with the screen working. It kept on crashing and not booting and every time it crashed it seemed like I needed to press the on button more times until it booted successfully with the screen working. It then reached a point whereby it would not boot at all and the screen never turned on. I sent the laptop off for repair and then it came back. They wiped the hard drive and factory reset the laptop It worked a few times and then started crashing again and once again it will not boot. I am at the same point where I was before when I sent my laptop off. What should I do? Are there any steps you can reccommend for me to carry out to have it working again?
Cheers, Jonny.
Before I start I just need to say that I am pretty bad with computers. I just typed my problem into google and this website came up. If you would be so kind and help me, bear in mind that I may not understand some of the jargon you use and I dont know much about hardware.
So a few weeks ago my laptop decided to crash and then when I pressed the on button, the screen stayed off, the power light came on, it made a noise then stopped (assuming this noise is the hard drive and/or fan), and the power light went out (think this means the laptop did not boot), then just pressed the on button a few times and it booted succesfully with the screen working. It kept on crashing and not booting and every time it crashed it seemed like I needed to press the on button more times until it booted successfully with the screen working. It then reached a point whereby it would not boot at all and the screen never turned on. I sent the laptop off for repair and then it came back. They wiped the hard drive and factory reset the laptop It worked a few times and then started crashing again and once again it will not boot. I am at the same point where I was before when I sent my laptop off. What should I do? Are there any steps you can reccommend for me to carry out to have it working again?
Cheers, Jonny.