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how to tell what is causing blue screen of death and how to fix it

Last response: in Windows 7
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December 15, 2013 10:51:17 AM

this has been happening for some time first the screen will go black for a few seconds then the whatever video I am watching will go green sound will continue for another minute or so then bsod.
this happens only when watching youtube but very infrequently, this has been going on for over a year but has only happened around 20 times.
I would like to know what is causing this or how to fix it please help.
a b $ Windows 7
December 15, 2013 11:34:15 AM

get whocrashed or bluescreenview and they will read the dumpfiles and give you an idea.
December 15, 2013 12:56:42 PM

te100 is right, get bluescreenview here: http://www.nirsoft.net/utils/blue_screen_view.html

It's an excellent program and i've used it on tons of computers. Usually a bluescreen is from a driver program which is almost always video card related.
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December 15, 2013 3:32:43 PM

not Shure what the info im getting means.

121513-38594-01.dmp 15/12/2013 10:41:29 AM 0x00000116 fffffa80`05e484e0 fffff880`04007adc 00000000`00000000 00000000`00000002 dxgkrnl.sys dxgkrnl.sys+5d144 x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\121513-38594-01.dmp 2 15 7601 375,104 15/12/2013 10:44:30 AM


120613-59373-01.dmp 06/12/2013 1:22:48 PM PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffffa80`0a000000 00000000`00000000 fffff880`082e861e 00000000`00000002 ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18247 (win7sp1_gdr.130828-1532) x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\120613-59373-01.dmp 2 15 7601 276,200 06/12/2013 1:25:04 PM


110513-35037-01.dmp 05/11/2013 2:48:22 PM DRIVER_POWER_STATE_FAILURE 0x0000009f 00000000`00000003 fffffa80`042fb060 fffff800`00b9c3d8 fffffa80`047e9b10 ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18247 (win7sp1_gdr.130828-1532) x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\110513-35037-01.dmp 2 15 7601 820,624 05/11/2013 3:09:31 PM


110213-49857-01.dmp 02/11/2013 7:30:59 PM PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 fffffa80`07700000 00000000`00000000 fffff880`07d8361e 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+75bc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18247 (win7sp1_gdr.130828-1532) x64 ntoskrnl.exe+75bc0 C:\Windows\Minidump\110213-49857-01.dmp 2 15 7601 276,032 02/11/2013 7:33:08 PM


090413-53820-01.dmp 04/09/2013 8:10:32 PM WORKER_INVALID 0x000000e4 00000000`00000002 fffffa80`03952ec0 fffffa80`03952ee0 00000000`00000000 AtihdW76.sys AtihdW76.sys+d813 x64 ntoskrnl.exe+75b80 C:\Windows\Minidump\090413-53820-01.dmp 2 15 7601 276,136 04/09/2013 8:12:55 PM


030113-35864-01.dmp 01/03/2013 3:01:23 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000000 00000000`00000002 00000000`00000000 fffff800`02ed9cd4 ntoskrnl.exe ntoskrnl.exe+75c40 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18247 (win7sp1_gdr.130828-1532) x64 ntoskrnl.exe+75c40 C:\Windows\Minidump\030113-35864-01.dmp 2 15 7601 272,536 01/03/2013 3:02:31 PM

there were more but the rest all looked exactly like one of these. do any of you know what it means or what to do about it?
December 15, 2013 4:44:08 PM

What you see in red is the issue. If it is the "dxgkrnl.sys" like you posted above, that points to an issue with the video driver. Which things are in red? Or can you take a screen shot and attach that?
December 17, 2013 6:19:51 PM

it wont let me attack the screenshot for some reason but there are a few different thing in red each time. one keeps showing up each time though so I guess ill start there
"ntoskrnl.exe ntoskrnl.exe+e96d2 fffff800`02e51000 fffff800`03439000 0x005e8000 0x503f82be 30/08/2012 11:41:58 AM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18247 (win7sp1_gdr.130828-1532) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe"

im not Shure what to do about it however. this kind of seems like something windows needs to run so im kind of hesitant to do anything what should I do?

edit: looking through the files there are actually only 5 things in red

AtihdW76.sys AtihdW76.sys+d813 fffff880`0579a000 fffff880`057b4000 0x0001a000 0x4edddcf1 06/12/2011 5:44:25 AM

atikmpag.sys atikmpag.sys+7adc fffff880`04000000 fffff880`04055000 0x00055000 0x4f34a30d 10/02/2012 1:24:37 AM

dxgkrnl.sys dxgkrnl.sys+5d144 fffff880`03e1b000 fffff880`03f10000 0x000f5000 0x51fa16f9 01/08/2013 4:36:17 AM

dxgmms1.sys dxgmms1.sys+ffbf fffff880`03f10000 fffff880`03f56000 0x00046000 0x51fa16de 01/08/2013 4:35:50 AM

ntoskrnl.exe ntoskrnl.exe+3122ea fffff800`0320f000 fffff800`037f4000 0x005e5000 0x521ea035 28/08/2013 9:43:25 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18247 (win7sp1_gdr.130828-1532) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

Best solution

December 22, 2013 12:11:01 PM
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AtihdW76.sys - ATI driver
atikmpag.sys - Video card
dxgkrnl.sys - DirectX (video)
ntoskrnl.exe - Windows OS

Notice the dates. There is one crash from 2011 and another in 2012 which you can ignore since they are so old. The one on Aug 28 seems to be the latest and is with the core part of the Windows OS. Open a command prompt (run as admin) and type in: sfc /scannow

That will scan your main OS files and repair them if needed. It's not an end all solution, but a starting point to make sure the OS is correct.
December 28, 2013 1:20:38 PM

thanks that command helped a lot after some digging I found out that coretemp was to blame. you have been a huge help thanks so much.
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