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Please Help: Expert Windows 7 Tech Assistance Needed

Last response: in Windows 7
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December 16, 2013 8:05:29 AM

Hello—

This post is for my personal computer. I use it at home for a 2nd job and I’m in a bad way and can really use some help. I am an IT tech so I will list all the steps I have taken already at the end of this post—so that is why I’m looking for expert advice.

About a week ago I had to replace my Windows 7 Pro 64-bit system hard drive for bad sectors. I used Achronis to do a complete backup prior, and the HD swap and data restore went well. I was able to use my computer for about a week with no problems as all.

On Friday night, I used my computer briefly and shut it down for the night. The next morning when I booted my computer, it took a long time after I entered my password, and then it acted as if it was the first time I logged on with a new user account. IE 11 started its initial setup wizard, etc. None of my profile settings were there and I eventually got a message that the system was using the default system profile.

I then started getting error pop-up windows that there was no program associated with critical system files like cmd.exe, regsys32.exe, rundll, etc. etc. Too many to write them all down. Basically, not only was my profile hosed, but the system was hosed too.

I cannot access the command window. I cannot get to computer management to create a new account, and there is no system restore point because I had just restored all of my data after switching hard drives (my bad there—lesson learned).

This computer happens to also have a dual boot with Windows XP on a separate physical drive. Whether I am in the hosed W7 boot or the WXP boot I am able to browse to all of my data files on the Windows 7 drive—so I know they’re there.

Here is what I’ve tried already:

System restore from recovery disk= there is no restore point created

Create a new profile = I can’t open Computer Manage to create an account, hosed

Windows sfc /scannow = I can’t open a command prompt

Chkdsk = doesn’t find any errors—didn’t help

Windows repair from Windows 7 install disk = says it can’t find the drivers for the CD/DVD drive.= It’s an older PC and I can’t find drivers online. I asked the computer manufacturer and they haven’t replied yet—too soon.

Please help. I’m fighting being totally stressed from this.
Thanks!
a b $ Windows 7
December 16, 2013 8:15:37 AM

Did you run a virus scan?
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December 16, 2013 8:19:13 AM

ahnilated said:
Did you run a virus scan?


It crossed my mind that a virus may have caused the problem since nothing else seems to make sense.

I can't run the AV software--it's too tweaked.

At this pont my main concern is repair--so it's usable, and then I will do a thorough AV sweep.

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a b $ Windows 7
December 16, 2013 8:28:10 AM

If you have the valid backup stored on another drive - try to install windows by wiping the drive's partitions (advanced setup > delete partitions) and let Windows create new ones. Run tests and diagnostics prior to restoring the backup.
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a b $ Windows 7
December 16, 2013 8:37:34 AM

Hi,

I'm thinking their where too many bad sectors and although windows is starting, too many files are corrupted. You might need to do a clean reinstall.

I cloned many defective drive in my career and this happens on some of them.
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December 16, 2013 9:13:32 AM

ronintexas said:
If you have the valid backup stored on another drive - try to install windows by wiping the drive's partitions (advanced setup > delete partitions) and let Windows create new ones. Run tests and diagnostics prior to restoring the backup.


Unfortunately the backup was so huge, after I saw the new drive functioning well for a few days, I deleted the backup to recover the space. I wish I hadn't. I wish I would have made a system restore point. I wish...

You did remind me that I do regular backups. I'll see if I can access one of those and try a restore. Don't know why I forgot about that.
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December 16, 2013 9:16:13 AM

dextermat said:
Hi,

I'm thinking their where too many bad sectors and although windows is starting, too many files are corrupted. You might need to do a clean reinstall.

I cloned many defective drive in my career and this happens on some of them.


I did do a chkdsk /f and it showed no data in any bad sectors before I backed up the data for the drive swap. When I did the Achronis backup, I selected the skip bad sectors feature, so I'm not convinced that was the issue--yet.

Also, FYI, per Achronis forum experts: Clone = Bad. Backup/Restore = Good
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December 16, 2013 3:34:00 PM

I spoke to the PC manufacturer tech on the phone and he suggested that somehow my registry became corrupted. It sounds right to me.

I'm hoping the Windows repair with the original Windows installation disk with repair the registry. he gave me the link for my mobo drivers so Windows repair can continue.
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