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Windows 7 Ultimate freezes after loading files (only black screen with mouse pointer in the screen)

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December 16, 2013 9:37:57 AM

I hope somebody will help me with my problem. I've been installing Windows 7 before in my desktop and I had no problem until my friend asked my to fix her Toshiba NB 520 Notebook initially the problem of the notebook is after loading the windows logo it freezes at the black screen with only mouse pointer in the screen. Tried to recover files by pressing 0 then boot up but it doesn't work, tried to repair install windows by inserting the USB it run for a while until I get error ERROR 08-0E89-0000, I found out that the partition in the hard disk is faulty so I tried to reformat the partitions by following the steps in this link (http://support.microsoft.com/kb/2476568/en-us) but with bad luck the laptop run out of battery and it shut down while i'm applying size on the disk. Now I tried to do the same steps but I wont let me. Please help..
a b $ Windows 7
December 16, 2013 9:44:20 AM

Best thing to do is to reformat that partition (use Killdisk to erase it then do a format), then reinstall the OS.
If important files present you need to save them first. Use an external dock for the HDD and transfer them to another media.
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December 16, 2013 9:51:56 AM

i'm sorry. I'm not that techy. the laptop has not dvd or cd drive it only has USB slots. how can i reformat the HDD? after it downloads the files and windows logo it freezes at a black screen and only mouse pointer appears. can I reformat the HDD in the BIOS or is there any other way? I'm so desperate already.
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December 16, 2013 9:57:00 AM

actually i tried to reformat the HDD upon installing the OS but eventually the laptop run out of battery so it shut down while its still trying to reformat. I get back to do it again but I have no luck it gives me black screen with only a mouse pointer in it.

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Best solution

a b $ Windows 7
December 17, 2013 4:34:33 PM

You can download a bootable version of Killdisk and put it on a USB drive (all this on another PC, of course), then insert the drive in your system and boot from it (select it as a boot devices in BIOS). Make sure you select the system partition carefully, you don't want to erase other partitions. When it's done you go ahead and re-install OS on that partition.
Oh, and don't do anything with the laptop unplugged. Esp. something that takes quite some time, like all of the above, you have to have the system plugged in, not running on battery alone.
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