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DVD player dead

Last response: in Windows 7
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December 16, 2013 1:58:57 PM

I have a Toshiba L775-17h Laptop. The problem is I can not open the cassette, I have tried to press the button on the side of the cassette but this will not open it and the light will not come on.the only way I can open it is by using a pin on the side of the cassette. the DVD player has only been used a few times, and I have not damaged it or dropped it. I think it maybe some thing to do with the Driver or software Can you help me please.

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December 21, 2013 7:52:36 AM

Thank you for the information. I have just found out the laptop is still under guarantee so I have got a engineer coming on Tues the 24th.
many thanks.
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December 21, 2013 12:52:56 PM

filbert39 said:
Thank you for the information. I have just found out the laptop is still under guarantee so I have got a engineer coming on Tues the 24th.
many thanks.


That's great, I'm going to make a prediction here... the engineer simply replaces the optical drive.

PS if repair is done other than replacement, I'd be curious as to what they did
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