Problem with radeon hd 7970

Neostarwcc

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Okay I'm going to stump you with a tech problem, it's Got ASUS and myself confused as hell, lol.

So my Radeon HD 7970 definitely shit the bed 3 weeks ago. It had a problem similar to mine only gave rainbow colors and gave it immediately upon startup. I sent it back to ASUS and they confirmed that it was in fact defective and sent me a replacement and I got it Saturday. I installed it the same day and I'm able to boot into windows with it just fine. Here's the odd part. Everytime I install any of AMD's drivers, window's updates drivers, or any kind of drivers I get a black screen after a few minutes. It get's weirder, I can use the video card with no drivers just fine, I ran the card for 24 hours on a video and it had no problems whatsoever with no drivers. It even passes several stress tests so it isn't a dead or dying video card at all.

I've had to have tried 15 different drivers and they all give the same result. A black screen after 3-5 minutes even when the computer doesn't do anything. I've also tried all three PCI-E slots and same result. I've reduced the computer to hard drive, one stick of ram and video card, same result. I've tried a different monitor, same result. I've tried lowering and increasing the refresh rate on my monitor same result, I've tried formatting the hard drive, same result, I've tried different drives and everything under the sun I could think of. I'm stumped as hell.

Unfortunately, I don't have another card to test so I have not tried that. And I can run integrated with drivers just fine so it isn't the motherboard. Stumped as hell I've never heard of or encountered this before. Anyone have any ideas? I'm 99% sure it isn't the video card becuase if it was, why would it post, stress test and run without drivers just fine?





 
Solution
At that rate you'll replace the whole computer to find the problem , I would have said that the PSU would have nothing to do with the video card running with or without drivers. It would either be the Motherboard or the video card. Since both are Asus a call or email to their tech support could have shed some light on the issue.
Never heard of a video card running without drivers of some kind even generic Windows drivers. I would update the bios on the motherboard , you will be surprised what the motherboards bios can do to a video card if it is corrupted or out of date or a defective bios chip.
 

Neostarwcc

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It can also run with drivers in safe mode (Although I believe safe mode disables drivers)

The fans are working and the card isn't going past 70c so it isn't overheating and it wouldn't overheat after 3-5 minutes of mild computer use anyway.

I have not tried a bios update yet though, I will definitely try that and repost here thanks for the suggestion.

Also, forgot to list my specs:

Asus Maximus V Formula
I7 3770k
ASUS Radeon HD 7970
Corsair TX850
And I'm using an ASUS 1080P monitor that retails for $149.99 not 100% sure on the model number.

Rest of the specs aren't relevant I don't think.
 

Neostarwcc

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I updated the BIOS and it didn't do anything so I ordered a PSU,Motherboard, and new cable. I can't think of the problem being anything else. If none of these work, I know it's the video card.
 
At that rate you'll replace the whole computer to find the problem , I would have said that the PSU would have nothing to do with the video card running with or without drivers. It would either be the Motherboard or the video card. Since both are Asus a call or email to their tech support could have shed some light on the issue.
 
Solution

Neostarwcc

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I guess the theory that makes sense though is that the hookups aren't giving enough power to the video card I seen that posted a couple of times on this exact issue but I cannot find the thread. I know it isn't the motherboard for 100% sure because I can hook up a spare video card to any of the boards 3 slots and it's fine. Anyway, if the cable and PSU don't resolve the problem I'm very sure it's the video card but why it would pass stress tests and everything is beyond me...
 
In your original post you said that you didn't have another video card to test and now you have a spare ? What is your spare card and what are the power requirements ?

I have seen some crazy things happen with Motherboards. I had a very high end MB with three GTX 580s which was running great for several months and then games started crashing for what seemed like no reason and the only way to not crash a game was to disable one of the video cards , then the games started crashing with two cards so I disabled the next card. Meanwhile switching the cards positions made no difference but verified that it wasn't the cards , so finally the games crashed with one card and I sent the MB in for repair.
The result was that it was a defective bios chip which they replaced and the three cards worked fine again.

If you had a way to test the card on another computer you could verify that it either was or wasn't the card.
 

Neostarwcc

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I had found one when cleaning up my room yesterday. I forgot I had it, was my mistake. It isn't much of a video card it's a Radeon HD 6450. It unfortunately, has no required PCI-E power which is why I thought there might be some truth to their claims about it maybe being the PSU. It makes sense that if it isn't pumping out 12V that when the drivers are put in (It then requires 12V) it crashes.

Oh I have error logs too when the video card crashed that I found the other day and forgot to post here and posted elsewhere:

http://pastebin.com/7jK0Q0Yn

it does seem to be a driver problem because it keeps spitting out various PnPDriver errors and RequestAdditionalSoftware errors. I don't know exactly what these mean but maybe somebody somewhere does. Anyway, I wanted to have an extra PSU and mobo for testing purposes anyway and needed a DP cable for a future 1440P monitor purchase so the purchase wasn't a total waste.
 

Neostarwcc

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There's a bios on a video card? Never knew. Where would I go to update/fix that? Or would only ASUS be able to do that? I'd really like to hold off sending my card to ASUS. I'd hate to spend $20 in shipping again and have the same issue happen with another 7970.

Well I'm getting the PSU/Mobo today supposedly so if they don't work tonight I'll get an RMA tonight and send it back tomorrow, wait a week for ASUS to fix it or send another one again and if that one has similar problems too I might just get another video card... been eyeing the 780TI since it came out, just lacked the funds to get one.
 

Neostarwcc

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Okay well the powersupply box newegg sent me was fried on arrival and the main 12 pin motherboard connector was broke so I have to send it back to NewEgg, I haven't gotten around to testing the motherboard yet but good news, I tried the cable and it seems to be working now. I did get a yellow screen when trying oblivion but I've been able to watch blurays all night last night and I left it playing last right and I haven't gotten a single black or rainbow screen. I'm using the card with drivers in it right now.

I couldn't use Windows for 5 minutes before, so it's progress. Now I have to figure out why it isn't running in video games but stress test results are coming back normal and I'm able to watch blurays with my drivers in so it's at least progress. $13 fix hopefully.

By the way here are the results of the 15 minute stress test I ran:

http://tinypic.com/r/2cnds3p/5