whea uncorrectable error

what is my laptop's problem? is it in hardware or software? because when I went to the asus center to repair my laptop, they said that the problem is the software and make me pay for $25 to reformat it. But I get the same problem, and I will return my laptop on the center for the 3rd time and I'm really furious. I'm planning to solve my problem alone because I don't think they know the real problem of my laptop. I need your help guys, please. these are the details in my laptop:
System Information
Time of this report: 12/17/2013, 21:41:28
Machine name: ASUS
Operating System: Windows 8 Single Language 64-bit (6.2, Build 9200) (9200.win8_gdr.120926-1855)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: S400CA
BIOS: S400CA.207
Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz (4 CPUs), ~1.7GHz
Memory: 4096MB RAM
Available OS Memory: 3982MB RAM
Page File: 2000MB used, 6077MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

DxDiag Notes

hope someone will help me on how to solve my problem. thank you.
3 answers Last reply Best Answer
More about whea uncorrectable error
  1. Well it would help if you told us the actual problem.
  2. he did, WHEA_UNCORRECTABLE_ERROR Blue Screen of Death

    but that tells us nothing really, just that most of the time this is a hardware issue.
  3. Best answer
    -does it happen all the time?
    -can you boot windows in safe mode?
    -did it work after the first trip to the support center?
    -what made the error return?
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